QueueMetrics-Live is now compatible with the UCM series from Grandstream. The award-winning IP PBXs offer an advanced set of features, and are now implementing a full integration with QueueMetrics.

If you own a UCM Series PBX, then start optimizing your Contact Center Efficiency, by measuring and improving your queue activity. Harness the thoroughness and flexibility of the QueueMetrics Reporting Suite, in sinergy with the UCM Series advanced PBXs.

All you need to do is follow these simple steps:

1. Request a free Trial License for the On-Premise or Hosted version.
2. Enable the QueueMetrics-Live integration on your UCM PBX following this Integration Guide
3. Start reporting immediately, with Historical Reports and Realtime Customizable Wallboards.

Note

QueueMetrics on Premise version is not supported nor available for Appliances under 50 agents size.
If you are not sure if your product is compatible with QueueMetrics on Premise, please contact our sales department at .