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QueueMetrics on-line manuals

The following user-manuals are prepared in a format that makes it easy to read them online.

They are also available for download in PDF format.

QueueMetrics User Manual

Last update: version 12.05 - May 16, 2012

• Read it online
• QueueMetrics User Manual for 12.05 (PDF) Rel. 26 - (May 16, 2012)
• QueueMetrics User Manual for 12.1.1 (PDF) Rel. 25 - (Jan 19, 2012)
• QueueMetrics User Manual for 1.7.1.0 (PDF) Rel. 23 - (May 31, 2011)
• QueueMetrics User Manual for 1.7.0.0 (PDF) Rel. 22 - (Mar 21, 2011)
• QueueMetrics User Manual for 1.6.2.4 (PDF) Rel. 16 - (Nov 27, 2010)
• QueueMetrics User Manual for 1.6.2.0 (PDF) Rel. 14 - (Oct 15, 2010)

QueueMetrics Espresso user manual

The following guide explains how to install a working inbound and outbound call-center using the Espresso self-configuration tool.

• Read online the current version
• QueueMetrics Espresso tutorial (covers Espresso 0.10, May 16 2012, PDF, 4M)
• QueueMetrics Espresso tutorial (covers Espresso 0.9, March 1 2012, PDF, 4M)
• QueueMetrics Espresso tutorial (covers Espresso 0.8, Jan 16 2012, PDF, 4M)
• QueueMetrics Espresso tutorial (version 1.0, May 31 2011, PDF, 4M)

QueueMetrics integration with TrixBox / FreePBX

The following guides apply to TrixBox, Nerd Vittles and any other system that uses FreePBX as its configuration interface.

• Read online the current version
• Turning TrixBox into a small call-center with QueueMetrics (version 4.0 - applies to TrixBox 2.8 and AsteriskNow 1.5.0, covers inbound and outbound with Hotdesking, Jul 1 2010, PDF, 7M)
• Turning TrixBox into a small call-center with QueueMetrics (version 3.2.0 - applies to TrixBox 2.6.2 and AsteriskNow 1.5.0, covers inbound and outbound, Apr 28 2009, PDF, 7M)
• Turning TrixBox into a small call-center with QueueMetrics (version 3.0.0 - applies to TrixBox 2.6.2 and newer, covers inbound and outbound, PDF, 7M)
• Turning TrixBox into a small call-center with QueueMetrics (version 2.2.1 - applies to TrixBox 2.6 and newer, PDF, 997K)
• Turning TrixBox into a small call-center with QueueMetrics (version 2.1 - applies to TrixBox 2.4 or older, PDF, 812K)
• Tracing outbound calls through QueueMetrics in TrixBox (version 2.0, PDF, 396K, supports pure scripting solution)
• Tracing outbound calls through QueueMetrics in TrixBox (version 1.0, PDF, 323K, supports queueDial.agi)

Advanced Configuration Manual

Last update: version 8 - March 13, 2012

• Read it online
• Advanced Configuration manual - ver 1.8 - PDF (March 13, 2012)
• Advanced Configuration manual - ver 1.5 - PDF (May 3, 2011)
• Advanced Configuration manual - ver 1.4 - PDF (Mar 17, 2011)
• Advanced Configuration manual - ver 1.2 - PDF (Apr 26, 2010)

Loway Keyring documentation

Last update: version 5 - Jan 19, 2012

• Read it online
• Loway Keyring - ver 1.5 - PDF (Jan 19, 2012)

Misc documentation

• Setting up a Call-center with QueueMetrics and Druid (version 1.0, PDF, 539k).

QueueMetrics XML-RPC manual

Last update: version 12.05 - May 16, 2012

• Read it online
• QueueMetrics XML-RPC manual for 12.05 (PDF) Ver. 29 - (May 16, 2012)
• QueueMetrics XML-RPC manual for 12.02 (PDF) Ver. 26 - (March 6, 2012)
• QueueMetrics XML-RPC manual for 12.01 (PDF) Ver. 24 - (Jan 19, 2012)
• QueueMetrics XML-RPC manual for 1.7.1 (PDF) Ver. 17 - (May 3, 2011)
• QueueMetrics XML-RPC manual for 1.7.0 (PDF) Ver. 16 - (March 21, 2011)
• QueueMetrics XML-RPC manual for 1.6.2 (PDF) Ver. 14 - (March 10, 2010)
• QueueMetrics XML-RPC manual for 1.6.0 (PDF) (March 10, 2010)
• QueueMetrics XML-RPC manual for 1.5.1 (PDF) (Feb 23, 2009)

QueueMetrics Translator manual

Last update: March 14, 2012

• Read it online
• QueueMetrics Translator Manual (PDF) Rel. 7 (Mar 14, 2012)
• QueueMetrics Translator Manual (PDF) Rel. 5 (Oct 4, 2009)
• QueueMetrics Translator Manual (PDF) (Feb 23, 2009)

Understanding MySQL storage and clustering

Last update: version 1.2 - Apr 23, 2010

• Read it online
• Understanding MySQL storage and clustering in QueueMetrics - ver 1.2 - PDF (Apr 23, 2010)
• Understanding MySQL storage and clustering in QueueMetrics, a tutorial (version 1.0, PDF, 246k)

Qloaderd user manual

Last update: version 1.27 - Jan 19, 2012

• Read it online
• QLoaderd user manual ver 1.27 (PDF) (Jan 19, 2012)
• QLoaderd user manual ver 1.21 (PDF) (Mar 21, 2011)
• QLoaderd user manual ver 1.19 (PDF) (Aug 6, 2010)

Installing QueueMetrics on a Windows server

Last update: version 0.3 - Jan 8, 2010

• Read it online
• QueueMetrics on Windows ver 0.3 (PDF) (Jan 8, 2010)

Installing QueueMetrics with a Fonality PBXtra or TrixboxPRO

Last update: version 0.4 - Jan 8, 2010
This document is still experimental.

• Read it online
• Integrating QueueMetrics with a Fonality PBX - ver 0.4 (PDF) - (Jan 8, 2010)

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