QueueMetrics News


Message Broadcast and Predictive Dialing with WombatDialer - Free Guided Trial.

2022-02-25

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk PBX.
Try WombatDialer predictive dialer software for call center with our guided free trial.

Boost your agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create outbound campaigns with many different dialing modes including direct, reverse, preview, manual and predictive.

Start your free trial now with the help of our engineers, go to https://www.wombatdialer.com/?lid=N351



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QueueMetrics Call-Center Software 22.02 Video Tutorial.

2022-02-24

QueueMetrics collects data from the PBX and tracks all agents' activities, payrolls, targets, conversion rates, ACD, IVR, and Music on hold. It generates outbound and inbound statistics with real-time monitoring, wallboards, and custom reports for more than 200 different metrics.

Version 22.02 brings many improvements to the Reports page, making it more user-friendly, includes support for Single sign-on with Google and Microsoft accounts, an improved WebRTC soft-phone, a new theme, and a new Timeline view, that lets you know everything about calls' history.

Full video tutorial here: https://www.queuemetrics.com/blog/2022/02/23/QueueMetrics-22.02

Reports' improved performance makes the user experience more responsive and viable for very large systems with 10,000+ agents across 1000+ queues.



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Call Center Monitoring and Reporting with QueueMetrics - Webinar Series 2022.

2022-02-22

Monitor and improve your call center with detailed reports, statistics, real time panels and call remote control.
Discover QueueMetrics software for Asterisk PBX with the webinar Series 2022.

The webinar is live with practical demonstrations, examples and a Q/A at the end.

Attend and learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow in deep details, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N352 and click webinar

QueueMetrics is available for FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch, PBXware, Wazo and more.



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QueueMetrics Call-Center Management Software 22.02 Released.

2022-02-17

Loway is glad to announce the release of a new version of QueueMetrics.

QueueMetrics collects data from your PBX and tracks agents' activities, payrolls, targets, conversion rates, ACD, IVR and Music on hold. It also generates outbound and inbound campaign statistics with real-time monitoring, customizable wallboards, and custom reports with more than 200 different metrics.

This new version brings a large number of improvements to the reports page, making it snappier and more user-friendly, and includes support for Single sign-on with Google and Microsoft accounts, an improved WebRTC soft-phone, a new theme named Mono, and a new Timeline view, that lets you know everything about a call's history and access any related media.

The reports' improved performance makes the user experience more responsive and offers a solution that will work even for very large systems with 10,000+ agents across 1000+ queues.

All details on the dedicated page: QueueMetrics Press Release 22.02

Test free at QueueMetrics Trial



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Call Center Monitoring and Reporting with QueueMetrics - Webinar Series 2022.

2022-02-15

Monitor and manage your Asterisk call center with detailed reports, statistics, real time panels and call remote control.
Discover QueueMetrics suite with the webinar Series 2022.

The webinar is live in video conference with practical demonstrations, examples and Q/A.

Learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N349 and click webinar

QueueMetrics is compatible with FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch, PBXware and Wazo.



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Message Broadcast and Predictive Dialing with WombatDialer - Free Guided Trial.

2022-02-11

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk PBX.
Discover WombatDialer dialer software for call center with our guided and supported free trial.

Boost agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

Start your trial now with the help of our engineers, go to https://www.wombatdialer.com/?lid=N346



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QueueMetrics monitoring and reporting solution for call-centers - free guided trial.

2022-02-10

QueueMetrics for Asterisk call center management improves the daily workflow of agents with a dedicated agent page, call alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs, customizable wallboards, realtime page and a quality tracking tool included.

Easily track all call center activities with more than 200 different metrics and manage processes in realtime with extensions, call control, remote control, whisper, spy and barge mode.

QueueMetrics includes:

- Full featured free trial
- Installation and set up
- Updates
- Support
- Remote working features
- A dedicated engineer during testing and after.

Try with the help of our engineers: https://www.queuemetrics.com/?lid=N345

Supports all the major Asterisk distributions and appliances like FreePBX, PBXact, Issabel, Grandstream UCM, Yeastar S PBX, Freeswitch, FusionPbx, MiRTA, Enswitch, PBXware, Vicidial, Xorcom, Wazo, Elastix and more.



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Call Center Management and Monitoring with QueueMetrics software - Webinar Series 2022.

2022-02-08

Manage, monitor and control your call center with detailed reports, statistics, real time panels and call control.
Discover QueueMetrics software suite for Asterisk PBX with the webinar Series 2022.

The webinar is live in video conference with practical demonstrations, examples and Q/A.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book it now free, go to https://www.queuemetrics.com/?lid=N344 and click webinar

QueueMetrics is compatible with FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch, PBXware and Wazo.



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Message Broadcast and Predictive Dialing with WombatDialer - Free Guided Trial.

2022-02-04

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk or FreePBX.
Discover WombatDialer software for call centers with our guided trial.

Boost agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

Start your trial now with the help of our engineers, go to https://www.wombatdialer.com/?lid=N342



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QueueMetrics reporting solution for call-center - free guided trial.

2022-02-03

QueueMetrics for Asterisk PBX call centers management improves the workflow of agents with a dedicated agent page, call alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs, wallboard, realtime page and a quality tracking tool included.

Track all call center activities in deep details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

QueueMetrics includes:

- Full featured free trial
- Installation and set up
- Updates included
- Support included
- Remote working feature
- A dedicated engineer during testing and after.

Try with the help of our engineers: https://www.queuemetrics.com/?lid=N341



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Call Center Management and Stats with QueueMetrics - New Webinar Series 2022.

2022-02-01

Manage everythng in your call center with detailed reports, statistics, real time panels and calls remote control.
Discover QueueMetrics software for Asterisk and FreePBX with the webinar Series 2022.

The webinar is in video conference with practical demonstrations, examples and extensive Q/A.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise agents daily workflow, pauses, calls and more in remote working
Increase the customer satisfaction, SLA and call center overall performances.

Book it now, go to https://www.queuemetrics.com/?lid=N340 and click webinar

QueueMetrics is compatible with FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.



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Message Broadcast and Predictive Dialing with WombatDialer - Free Guided Trial.

2022-01-28

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk or FreePBX.
Discover WombatDialer with our guided trial.

Boost agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

Start your trial with the help of our engineers, go to https://www.wombatdialer.com/?lid=N338



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Call Center Monitoring and Stats with QueueMetrics - Webinar Series 2022.

2022-01-25

Manage your call center with detailed reports, statistics, real time panels and call control.
Discover QueueMetrics software for Asterisk PBX with the webinar Series 2022.

The webinar is live in video conference with practical demonstrations, examples and Q/A.

Learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise agents daily workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N336 and click webinar

QueueMetrics is compatible with FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.



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Message Broadcast and Predictive Dialing with WombatDialer - Free Guided Trial.

2022-01-21

Message broadcast, predictive, direct, reverse and preview dialing features, for your Asterisk PBX.
Discover WombatDialer with our guided trial.

Boost agents productivity and improve the call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options for unanswered calls.
Create campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

Start your trial now, go to https://www.wombatdialer.com/?lid=N335



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Call Center Reporting and Stats with QueueMetrics - Webinar Series 2022.

2022-01-18

Manage everything in your call center with detailed reports, statistics, real time panels and remote call control.
Discover QueueMetrics software for Asterisk PBX with the new webinar Series 2022.

The webinar is live in video conference with practical demonstrations, examples and Q/A.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise the agents daily workflow, pauses, calls and much more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N333 and click webinar

QueueMetrics software is compatible with FreePBX, PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.



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QueueMetrics monitoring and reporting solution for call centers - free guided trial.

2022-01-14

QueueMetrics monitoring software for Asterisk call center improves the workflow of your agents with a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRM, wallboard, realtime page and a complete quality tracking tool.

You can track all the activities in deep details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

QueueMetrics call center suite comes with:

- Full featured free trial
- Installation, set up and presentation
- Updates included
- Support included
- Remote working features
- Dedicated engineers for you during testing and after.

Try with the help of our engineers: https://www.queuemetrics.com/?lid=N330



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QueueMetrics-Live Call Center Management Suite for VoIP Hosted PBX Providers.

2021-12-29

As a hosted PBX provider you would like to deliver to your customers a reporting service that tracks everything in the contact centre including targets, conversion rates, and agents activities.
QueueMetrics-Live has several different reports and statistics covering more than 200 different metrics.
Remote working feature as well as wallboards, WebRTC soft-phone, call control options, installation and remote support are included.

You can add QueueMetrics-Live to the VMs of your customers and activate the services they want for the period they need them. It runs on your own domain name, shows your logo and is available in white label version.

For more information check https://www.queuemetrics-live.com/resellers.jsp?lid=N328



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QueueMetrics reporting solution for call-center - free guided trial.

2021-12-22

QueueMetrics software for Asterisk PBX based call centers improves the workflow of your agents with a dedicated agent page, call alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM, wallboards, realtime page and a complete quality tracking tool.

Track all the call center activities and events in deep details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

QueueMetrics call center suite includes:

- Full featured free trial period
- Installation, set up and presentation
- Future updates included
- Support included
- Remote working features
- A dedicated engineer for you during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N337



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QueueMetrics reporting solution for call-center - free guided trial.

2021-12-22

QueueMetrics monitoring software for Asterisk and FreePBX call centers enhances productivity and improves the daily workflow of your agents with a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs, wallboards, realtime page and a complete quality tracking tool.

Track all the call center activities in deep details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

QueueMetrics call center suite comes with:

- Full featured free trial
- Installation, set up and presentation
- Updates included
- Support included
- Remote working features
- A dedicated engineer for you during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N327



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Call Center Monitoring and Reporting with QueueMetrics - Webinar Series 2021.

2021-12-21

Monitor and manage everything in your call center with detailed reports, statistics, real time panels and remote call control.
Discover QueueMetrics software for Asterisk and FreePBX with the new webinar Series.

The webinar is live in video conference with practical demonstrations, examples and Q/A sessions.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and much more
Increase the customer satisfaction, SLA and call center performances.

Book it now, go to https://www.queuemetrics.com/?lid=N326 and click webinar

QueueMetrics software is compatible with PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.



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Using Elixir for complex real-time telephony processing on Microsoft Teams - CommCon video conference 2021

2021-12-16

During CommCon Virtual 2021, Lorenzo Emilitri, founder of Loway and creator of QueueMetrics, gave a speech on "Using Elixir for complex, real-time telephony processing: some lessons learned".

In this conference, Lorenzo explains, based on his experience in developing QueueMetrics-Live, how it is possible to integrate Loway call center analytics software with Microsoft Teams, using the Elixir programming language.



QueueMetrics-Live monitoring solution for Microsoft Teams lets you track taken and lost calls, caller and called numbers, music-on-hold, transfers, inbound, outbound, direct calls, queues, IVRs, group calls and much more. It supports both native Teams Telephony and Direct Routing.

With over 200 metrics and reports computed you will deeply understand the ins and outs of your virtual telephone system.

For more information about QueueMetrics-Live for Microsoft Teams and our alpha program for integrators, see https://www.queuemetrics-live.com/msteams.jsp?lid=N321



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QueueMetrics monitoring and reporting solution for call-centers - free trial.

2021-12-15

QueueMetrics monitoring software for Asterisk and FreePBX call centers enhances your productivity and improves the workflow of your agents with a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs, wallboards, realtime page and a complete quality tracking tool.

You can track all the activities in details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

With QueueMetrics you get:

- Full featured free trial
- Installation, set up and presentation
- Updates included
- Support included
- Remote working features
- A dedicated engineer for you during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N323



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Call Center Monitoring with QueueMetrics - Webinar Series 2021.

2021-12-14

Monitor and manage everything in your call center with detailed reports, statistics, real time panels and remote call control.
Meet QueueMetrics suite for Asterisk PBX with the new webinar Series.

The webinar is in video conference with practical demonstrations, examples and Q/A sessions.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and much more
Increase the customer satisfaction, SLA and call center performances.

Book free now, go to https://www.queuemetrics.com/?lid=N322 and click webinar

QueueMetrics software is also compatible with PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.



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QueueMetrics monitoring solution for call-centers - free trial.

2021-12-02

The QueueMetrics monitoring software for Asterisk and FreePBX call centers enhances productivity and improves the workflow of your agents with a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs, wallboards, realtime page and a complete quality tracking tool.

You can track all the activities in details with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

QueueMetrics suite has:

- Full featured free trial
- Installation, set up and presentation
- Updates included
- Support included
- Remote working features
- A dedicated engineer for you during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N320



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Loway announces official sponsorship for CommCon Virtual 2021.

2021-12-01

Loway announces that it has signed to become official Sponsor of CommCon Virtual 2021.

CommCon Virtual 2021 is one of the only vendor neutral events in the Real Time Communications industry and WebRTC developers' community.

Building on his experience with QueueMetrics-Live software for real time monitoring and integration work with Microsoft Teams, Loway's Founder and CEO, will give a speech during CommCon on "Using Elixir for complex, real-time telephony processing: some lessons learned".

More info at https://www.loway.ch/press-releases.jsp?uid=press-20211130-CommCon-Virtual-2021&lid=N319



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Call Center Management with QueueMetrics - Webinar Series 2021.

2021-11-30

Monitor everything in your call center with detailed reports, statistics and real time panels.
Discover QueueMetrics suite for Asterisk and FreePBX with our new webinar Series.

The Webinar is in video live conference with practical demonstrations, examples and a Q/A session.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and much more
Increase the customer satisfaction, SLA and call center performances.

Book now, go to https://www.queuemetrics.com/?lid=N318 and click webinar

QueueMetrics software is also compatible with PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.



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WombatDialer Predictive Dialer software for call centers - Webinar Series 2021.

2021-11-26

Predictive, reverse and preview dialing for your Asterisk PBX based call center.
Discover WombatDialer with the Webinar Series 2021.

The webinar is live in video conference with practical demonstration, examples, and Q/A sessions.

Tune in and learn how to:

  • boost agents' productivity and improve the daily outbound workflow
  • easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • create an effective outbound campaign in a few easy clicks.


Book your webinar, go to https://www.wombatdialer.com/?lid=N317 and click webinar.



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QueueMetrics management solution for call-centers - free guided trial.

2021-11-25

QueueMetrics software for Asterisk PBX based call centers enhances the productivity and improves the workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRMs, wallboards, realtime page and a complete quality tracking tool included.

You can track all the daily activities in deep details with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

QueueMetrics comes with:

- Full featured free trial
- Installation, set up and presentation
- Updates included
- Support included
- Remote working features
- A dedicated engineer for you during testing and after.

Try today with the help of our engineers: https://www.queuemetrics.com/?lid=N316



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Call Center Management with QueueMetrics - Webinar Series 2021.

2021-11-23

Manage everything in your call center with deep detailed reports and real time panels.
Discover QueueMetrics suite for Asterisk PBX with our new webinar Series.

The Webinar is live with practical demonstrations, examples and a Q/A session.

You will learn how to:

Manage calls in real time, track queues, generate IVR and ACD detailed reports
Supervise agents daily workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

For booking go to https://www.queuemetrics.com/?lid=N315 and click webinar

QueueMetrics software is also compatible with PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.



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WombatDialer Predictive Dialer for Call center - Webinar Series 2021.

2021-11-12

Predictive, reverse, power and preview dialing for your Asterisk based contact centre.
See WombatDialer in action with the live Webinar Series 2021.

The webinar is in live video conference with practical demonstration, examples, and Q/A sessions.

Tune in and learn how to:

  • boost agents productivity and improve the outbound daily workflow
  • easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • configure your outbound campaigns with different dialing modes including direct, reverse, preview, power, manual and predictive
  • create an effective outbound campaign in a few easy clicks.


Book your webinar, go to https://www.wombatdialer.com/?lid=N313 and click webinar.



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WombatDialer Tutorial - Power Dialing at its Best

2021-11-11

Message broadcasting and predictive dialing with WombatDialer will significantly improve your outbound campaign performances.
You can take advantage of message broadcast, automatic dialing, CallBack options, predictive, direct, reverse and preview dialing; boosting agent productivity and improving the call center outbound flow.

WombatDialer can scale up for managing thousands of calls at once for effective power dialing!

Learn how here: https://www.wombatdialer.com/blog/blog/2021/11/10/power-dialing-at-its-best/?lid=N313



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Call Center Monitoring and Reporting with QueueMetrics - Webinar Series 2021.

2021-11-09

Manage and control everything in your call center. Discover QueueMetrics suite for Asterisk with the new webinar Series.

The Webinar is live in video conference with practical demonstrations, examples and a Q/A session.

Tune in and learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise agents daily workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N311 and click webinar

QueueMetrics software is also compatible with PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch and Wazo.



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WombatDialer Predictive Dialer software for call centers - Webinar Series 2021.

2021-11-05

Predictive, reverse and preview dialing for your Asterisk PBX based call center.
Discover WombatDialer predictive dialer with the video live Webinar Series 2021.

The webinar is in video conference with practical demonstration, examples, and Q/A sessions.

Tune in and learn how to:

  • boost agents productivity and improve the outbound workflow
  • easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • create an effective outbound campaign in a few easy clicks.


Book your webinar, go to https://www.wombatdialer.com/?lid=N311 and click webinar.



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QueueMetrics monitoring and reporting solution for call-centers: free guided trial.

2021-11-04

QueueMetrics solution for Asterisk or FreePBX call center enhances productivity and improves the daily workflow of agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM, wallboards, realtime page and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

With QueueMetrics you get:

- Full featured free trial
- Installation, set up and presentation
- Free updates
- Free support
- Remote working features and productivity control
- A dedicated engineer during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N310
Also compatible with PBXact, Grandstream UCM, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, MiRTA PBX, Vicidial, Xorcom, Enswitch, Wazo.



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Call Center Monitoring with QueueMetrics software for Asterisk - Webinar Series 2021.

2021-11-02

Monitor everything in your call center. Discover QueueMetrics software for Asterisk and FreePBX with the new webinar Series 2021.

The Webinar is in video conference with practical demonstrations, examples and a Q/A session at the end.

Attend and learn how to:

Manage and control calls in real time, track queues, generate accurate IVR and ACD reports
Supervise the agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center overall performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N309 and click webinar

QueueMetrics is also available for PBXact, Grandstream, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, Enswitch, Wazo.



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WombatDialer Predictive Dialer software for Asterisk call centers - Webinar Series 2021.

2021-10-28

Predictive, reverse and preview dialing for your Asterisk or FreePBX based call center.
See WombatDialer in action with the live Webinar Series 2021.

The webinar is in video conference with practical demonstration, examples, and Q/A sessions.

Attend and learn how to:

  • boost agents productivity and improve the outbound workflow
  • easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • create an effective outbound campaign in a few easy clicks.


Book your webinar, go to https://www.wombatdialer.com/?lid=N308 and click webinar.



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QueueMetrics management and reporting solution for call-centers: free guided trial.

2021-10-27

QueueMetrics solution for Asterisk call center enhances productivity and improves the daily workflow of agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM, wallboards, realtime page and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

With QueueMetrics you get:

- Full featured free trial
- Installation, set up and presentation
- Free updates
- Free support
- Remote working features and productivity control
- A dedicated engineer during testing and after.

Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N306



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Tutorial - Integrating QueueMetrics in an Active Directory Domain.

2021-10-22

Active Directory is a directory service developed by Microsoft for Windows domain networks. It is based on the LDAP protocol and is widely used to provide centralized management of users in large organizations.

Using Active Directory or solutions based on LDAP you can manage all users across all services and computers not needing to manage credentials or access for each user in every application you run.

QueueMetrics call center monitoring suite can integrate with Active Directory and any other LDAP server by leveraging its LDAP APIs to verify user credentials.

Learn how: https://www.queuemetrics.com/blog/2021/10/20/Active-Directory-Domain-Integration/?lid=N303



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WombatDialer Predictive Dialer for Call Centers Webinar Series 2021.

2021-10-22

Predictive, reverse and preview dialing for your Asterisk PBX based call center.
Discover Loway's predictive dialer with the Webinar Series 2021.

The webinar is in live video conference with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

  • How to boost agents productivity and improve the outbound daily workflow
  • How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create an effective outbound campaign in a few easy clicks.


Book your webinar, go to https://www.wombatdialer.com/?lid=N304 and click webinar.



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Asterisk Call Center Monitoring with QueueMetrics software - Webinar Series 2021.

2021-10-19

Manage everything in your call center. Discover QueueMetrics software for Asterisk PBX with the new webinar Series 2021.

The Webinar is live in video conference with practical demonstrations, examples and a Q/A session.

Tune in and learn how to:

Manage and control calls in real time, track queues, generate accurate IVR and ACD reports
Supervise the agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center overall performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N302 and click webinar



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WombatDialer Predictive Dialer for Call Centers Webinar Series 2021.

2021-10-15

Predictive, reverse and preview dialing for your Asterisk or FreePBX based call center.
Discover WombatDialer predictive dialer with the new Webinar Series 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Attend and learn:

  • How to boost agents productivity and improve the outbound daily workflow
  • How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create an effective outbound campaign in a few easy clicks.


Book your webinar, go to https://www.wombatdialer.com/?lid=N301 and click webinar.



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Call center management with QueueMetrics Training Course 2021.

2021-10-14

Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbound campaigns and analysis with a small budget investment, and how you can supervise your agents daily workflow from remote.

Our instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite for Asterisk and FreePBX.

You will be able to track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy, and barge mode, wallboard support and complete QA tool.

QueueMetrics Training is a live video course with 16 chapters for a total of more than five hours of contents, plus tutorials, question-answers and examples.

Read more https://www.queuemetrics.com/training.jsp?lid=N300

Also available for PBXact, Grandstream UCM, Yeastar S, VitalPBX, Freeswitch, FusionPBX, Issabel, MiRTA PBX, Vicidial, Xorcom, Enswitch, Wazo.



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Call Center Monitoring with QueueMetrics - Webinar Series 2021.

2021-10-12

Manage your Asterisk or FreePBX based call center. Discover QueueMetrics monitoring solution with the Webinar Series 2021.

The Webinar is live in video conference with practical demonstrations, examples and a Q/A session at the end.

Tune in and learn how to:

Manage and control calls in real time, track queues, generate IVR and ACD reports
Supervise the agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N299 and click webinar



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Predictive Dialer software for call centers: WombatDialer - Webinar Series 2021.

2021-10-08

Predictive, reverse and preview dialing for your Asterisk or FreePBX based call center.
Discover WombatDialer predictive dialer with the New Webinar Series 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

  • How to boost agents productivity and improve the outbound workflow
  • How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create an effective outbound campaign in a few easy clicks.


Book your webinar, go to https://www.wombatdialer.com/?lid=N297 and click webinar.



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QueueMetrics-Live management and reporting solution for call-centers: free guided trial.

2021-10-07

QueueMetrics-Live cloud solution for Asterisk call center enhances productivity and improves the daily workflow of agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM, wallboards, realtime page and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

With QueueMetrics-Live you get:

- Full featured free trial
- Installation, set up and presentation
- Free updates
- Free support
- Remote working features and productivity control
- You are not bound to a fixed size, you can have as many agents needed, increase or decrease at will
- A dedicated engineer during testing and after.

Try Now: https://www.queuemetrics-live.com?lid=N297 and click webinar



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Call Center Monitoring with QueueMetrics software - Webinar Series 2021.

2021-10-05

Manage your Asterisk PBX based call center. Discover QueueMetrics software with the Webinar Series 2021.

The Webinar is live in video conference with practical demonstrations, examples and a Q/A session.

Learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise the agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N296 and click webinar



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Predictive Dialer software for Asterisk call centers: WombatDialer - Webinar Series for 2021.

2021-10-01

Predictive, reverse and preview dialing for your Asterisk PBX based call center.
Discover WombatDialer predictive dialer with the Webinar Series 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

  • How to boost agents productivity and improve the outbound workflow
  • How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create an effective outbound campaign in a few easy clicks.


Book your webinar, go to https://www.wombatdialer.com/?lid=N294 and click webinar.



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Let's Encrypt certificate expiry.

2021-09-29

On October 1st 2021 the old Letā€™s Encrypt root certificate will expire, and as such HTTPS connections secured by that certificate will not work anymore.
The change will impact many platforms and probably your PBX too.

This new tutorial will help you figure out what to do.

Read more: https://www.queuemetrics.com/blog/2021/09/29/lets-encrypt-tutorial/?lid=N293



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Call Center Management and reporting with QueueMetrics software - Webinar Series 2021.

2021-09-28

Manage everything in your Asterisk or FreePBX based call center. Discover QueueMetrics reporting software with the Webinar Series 2021.

The Webinar is live in video conference with practical demonstration, examples and a Q/A session.

Learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise the agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N292 and click webinar



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Predictive Dialer software for Asterisk call centers: WombatDialer - Webinar Series for 2021.

2021-09-24

Predictive, reverse and preview dialing for your Asterisk or FreePBX based call center.
Discover WombatDialer predictive dialer with the Webinar Series 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

  • How to boost agents productivity and improve the outbound workflow
  • How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create an effective outbound campaign in a few easy clicks.


Book your webinar, go to https://www.wombatdialer.com/?lid=N291 and click webinar.



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The journey from Cloud hosted PBX provider to CCaaS

2021-09-23

What if any business could have the best tools of big call centers without the high costs?

If you are a hosted telephony provider, at least 10% of your existing customers could benefit from contact center tooling, packaged in a simple way, but effective enough to improve the business processes.
QueueMetrics-Live software offers a complete CCaaS solution, leveraging your telephony platform and your customer base.

Discover how our partner program can significantly improve your business and quality of your services.

Read more:

Read more https://www.queuemetrics.com/blog/2021/09/17/cloud-hosted-pbx-providers/?lid=N290



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Hey! Thereā€™s a Wombat in my Docker!

2021-09-22

WombatDialer predictive dialer is now available as a working Docker image.

Docker containers let you install and upgrade software without worrying about dependencies and software versions.
This plays very well with WombatDialer, that is a flexible and scalable outbound dialer for the Asterisk PBX. WombatDialer takes care of all the low-level details (errors, reschedules, call handling, server clustering, logging) while you focus on the high-value-added business application; like call reminders, queue recalls and telephony surveys.

Read more https://www.wombatdialer.com/blog/blog/2021/09/21/wombatdialer-in-my-docker/?lid=N290



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Call Center Monitoring and Reporting with QueueMetrics software - Webinar Series 2021.

2021-09-21

Manage everything in your Asterisk or FreePBX based call center. Discover QueueMetrics reporting software with the Webinar Series for 2021.

The Webinar is live in video conference with a practical demonstration, examples and a Q/A session.

Learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise the agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N289 and click webinar



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QueueMetrics-Live Call Center Management Software for VoIP Providers and Operators

2021-09-16

As a VoIP provider you would like to deliver to your customers a monitoring and reporting service able to track everything in the contact centre including targets, conversion rates, and agents activities.
QueueMetrics-Live has a wide range of reports covering more than 200 different metrics.
Remote working features, wallboards, WebRTC soft-phone, call control, installation and remote support are included.

You can add QueueMetrics-Live to the VMs of your customers and activate the service they want for the period they need it. It runs on your own domain name, shows your logo and is available in full white label version.

Visit the official page for more information:
https://www.queuemetrics-live.com/resellers.jsp?lid=N287 or contact our sales department at sales@loway.ch.



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Asterisk Call Center Monitoring with QueueMetrics software - Webinar Series 2021.

2021-09-14

Manage everything in your Asterisk based call center. Discover QueueMetrics reporting software with the Webinar Series 2021.

The Webinar is live in video conference with practical demonstration, examples and a Q/A session.

Learn how to:

Manage calls in real time, track queues, generate IVR and ACD reports
Supervise the agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N286 and click webinar



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Predictive Dialer software for call centers: WombatDialer - Webinar Series for 2021.

2021-09-10

Predictive, reverse and preview dialing for your Asterisk based call center.
Discover WombatDialer predictive dialer with the Webinar Series 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

  • How to boost agents productivity and improve the outbound workflow
  • How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create an effective outbound campaign in a few easy clicks.


Book your free webinar, go to https://www.wombatdialer.com/?lid=N285 and click webinar.



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Scheduled Report Setup with QueueMetrics.

2021-09-08

QueueMetrics is a monitoring and reporting software for Asterisk PBX that lets you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

You can measure all contact centre activities with more than 200 different metrics and manage realtime processes with call control, live alarms, whisper, spy and barge mode.

In this tutorial you will learn the necessary steps in order to schedule a custom report to be sent periodically by QueueMetrics via e-mail to you or to your colleagues.

Read more: https://www.queuemetrics.com/blog/2021/09/08/scheduled-report-setup-tutorial/?lid=N284



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Call Center Management with QueueMetrics software - Webinar Series 2021.

2021-09-07

Manage everything in your FreePBX or Asterisk based call center. Discover QueueMetrics reporting software with the Webinar Series 2021.

The Webinar is live in video conference with practical demonstration, examples and a Q/A session.

Tune in and learn how to:

Manage and control calls in real time, track queues, generate IVR and ACD reports
Supervise your agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and overall call center performances.

Book your free webinar, go to https://www.queuemetrics.com/?lid=N283 and click webinar



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QueueMetrics-Live Call Center Management Suite for VoIP Hosted Providers.

2021-09-02

As a hosted PBX provider you would like to deliver to your customers a reporting service that tracks everything in the contact centre including targets, conversion rates, and agents activities.
QueueMetrics-Live has several different reports and statistics covering more than 200 different metrics.
Remote working feature as well as wallboards, WebRTC soft-phone, call control options, installation and remote support are included.

You can add QueueMetrics-Live to the VMs of your customers and activate the services they want for the period they need them. It runs on your own domain name, shows your logo and is available in white label version.

For more information check https://www.queuemetrics-live.com/resellers.jsp?lid=N281



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Call Center Management and Reporting with QueueMetrics - Webinar Series 2021.

2021-08-31

Measure and manage everything in your FreePBX based call center. Discover QueueMetrics reporting software with our Webinar Series for 2021.

The Webinar is live in video conference with practical demonstration, examples and a Q/A session at the end.

Learn how to:

Monitor, manage and control calls in real time, track queues, generate detailed IVR and ACD reports
Supervise and manage your agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N280 and click webinar



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Predictive Dialer software for call centers: WombatDialer - Webinar Series for 2021.

2021-08-27

Predictive, reverse and preview dialing for your Asterisk or FreePBX based contact centre.
Discover WombatDialer predictive dialer with the Webinar Series 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

  • How to boost agents productivity and improve the outbound workflow
  • How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create an effective outbound campaign in a few easy clicks.


Book your free webinar, go to https://www.wombatdialer.com/?lid=N278 and click webinar.



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Predictive Dialer software for call centers: WombatDialer - Webinar Series 2021.

2021-08-27

Predictive, reverse and preview dialing for your Asterisk contact centre.
Discover WombatDialer predictive dialer with the Webinar Series for 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

  • How to boost agents productivity and improve the outbound workflow
  • How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create an effective outbound campaign in a few easy clicks.


Book your free webinar, go to https://www.wombatdialer.com/?lid=N288 and click webinar.



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QueueMetrics AudioVault: accessing recordings as if they were local.

2021-08-26

QueueMetrics is a reporting software for Asterisk PBX that lets you track agent productivity, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards and a dedicated agent page.

You can measure all contact centre activities with more than 200 metrics and manage realtime processes with call control.
With the new AudioVault feature, when you see a call in the call-list, you can listen to it right in the browser. You can add markers at points of interest so that you can highlight specific points for the next person who is going to review it.

You can also speed up the playback, in order to make reviews of a large quantity of calls an easy task; this allows you to evaluate strengths and weaknesses for each one of your agents, track them across time and offer corrective actions.

Read more: https://www.queuemetrics.com/blog/2021/08/25/AudioVault-tutorial/?lid=N279



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Call Center Management with QueueMetrics - New Webinar Series 2021.

2021-08-24

Manage everything in your Asterisk PBX based call center. Discover QueueMetrics monitoring and reporting software with our Webinar Series 2021.

The Webinar is in video conference with practical demonstration and a Q/A session at the end.

Join and learn how to:

Manage and control calls in real time, track queues, generate IVR and ACD reports
Supervise your agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center overall performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N277 and click webinar



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WombatDialer predictive dialer for Asterisk call centers guided free trial.

2021-08-11

Automate your outbound dialing, eliminate dead time between calls and enhance your Asterisk or FreePBX contact center performances.

WombatDialer lets you:

Boost agents productivity and improve your call center outbound flow.
Implement automatic dialing, TextToSpeech integration and CallBack options on Unanswered calls.
Configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

Start your full featured trial with the help of a dedicated engineer, that supports you during the entire testing process.

Start now: https://www.wombatdialer.com/?lid=N276

WombatDialer software is available on premise for Asterisk PBX, FreePBX, Issabel, and many other Asterisk distros.



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Call Center Management and Monitoring with QueueMetrics - Webinar Series 2021.

2021-08-10

Measure and manage everything in your Asterisk or FreePBX based call center. Discover QueueMetrics reporting software with our new Webinar Series for 2021.

The Webinar is live in video conference with practical demonstration, examples and a Q/A session at the end.

Tune in and learn how to:

Monitor, manage and control calls in real time, track queues, generate detailed IVR and ACD reports
Supervise and manage your agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar free, go to https://www.queuemetrics.com/?lid=N275 and click webinar



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QueueMetrics-Live Call Center Management Software for VoIP Providers

2021-08-05

As a VoIP provider you would like to deliver to your customers a reporting service able to track everything in the contact centre including targets, conversion rates, and agents activities.
QueueMetrics-Live has a wide range of historical and real-time reports covering more than 200 different metrics.
Remote working feature, wallboards, WebRTC soft-phone, call control, installation and remote support are included.

You can add QueueMetrics-Live to the VMs of your customers and activate the service they want for the period they need it. It runs on your own domain name, shows your logo and is available in white label version.

Visit the official page for more information:
https://www.queuemetrics-live.com/resellers.jsp?lid=N273 or contact our sales department at sales@loway.ch.



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QueueMetrics Call Center Management Software Webinar Series for 2021.

2021-08-03

Measure and improve everything in your Asterisk based call center workflow. Discover QueueMetrics management software with our new Webinar Series.

The Webinar is live in video conference with practical demonstration, examples and a Q/A session at the end.

Learn how to:

Monitor and control calls in real time, track queues, generate detailed IVR and ACD reports
Supervise and manage your agents workflow, pauses, calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N272 and click webinar



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Monitor Everything in Your Call-Center with QueueMetrics-Live.

2021-07-22

You can:

- Track all call center events with over 200 different historical metrics and full QA.

- Manage all processes in realtime directly from your wallboards and real-time views.

- Improve agent productivity with self-service presence management, WebRTC softphone and screen-pops that work with all modern CRMs.

- Worry-free on-boarding service with a dedicated engineer during your free trial.

- Easy integration with VoIP providers

Start your test today https://www.queuemetrics-live.com/?lid=N271
Also available for PBXact, Grandstream UCM, Yeastar, VitalPBX, Freeswitch, FusionPBX, Issabel, MiRTA PBX, Vicidial, Xorcom, Enswitch, Wazo.



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QueueMetrics Call Center Management Suite Webinar Series 2021.

2021-07-20

Measure, control and improve everything in your call center daily workflow. Discover QueueMetrics management software with our Webinar Series.

The Webinar is live in video conference with practical demonstration, examples and Q/A session at the end.

Attend and learn how to:

Monitor and control calls in real time, track queues, generate accurate IVR and ACD reports
Supervise and manage your agents workflow, pauses, taken and lost calls and more
Increase the customer satisfaction, SLA and call center overall performances.

Book your webinar now, go to https://www.queuemetrics.com/?lid=N270 and click webinar



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Predictive Dialer software for call centers: WombatDialer - Webinar Series for 2021.

2021-07-09

Predictive, reverse and preview dialing for your Asterisk PBX based contact centre.
Discover WombatDialer predictive dialer with this new Webinar Series.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

  • How to boost agents productivity and improve the outbound workflow
  • How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • How to configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create an effective outbound campaign in a few easy clicks.


Book your free webinar, go to https://www.wombatdialer.com/?lid=N268 and click webinar.



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Call Center Predictive Dialing with WombatDialer - Webinar Series for 2021.

2021-07-09

Predictive, reverse and preview dialing features for your Asterisk PBX based contact centre.
Discover WombatDialer predictive dialer with the Webinar Series for 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

  • How to boost agents productivity and improve the outbound daily workflow
  • How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • How to configure your campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create an effective outbound campaign in a few easy clicks.


Book your webinar, go to https://www.wombatdialer.com/?lid=N268 and click webinar.



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QueueMetrics-Live management solution for call-center free trial

2021-07-08

QueueMetrics-Live cloud solution for call center based on Asterisk technology enhances your productivity and improves the daily workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

With QueueMetrics-Live:

  • Full featured trial free
  • Installation, set up and presentation made by us
  • Updates included
  • Support included
  • Remote working and productivity control included
  • One of our engineers will be dedicated to you during testing and after.
Improve your Voip business and call center management quality. Check it now:

https://www.queuemetrics-live.com?lid=N269



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QueueMetrics Management Suite for Asterisk Call Centers Training Course Series 2021.

2021-07-06

Learn the essentials of QueueMetrics call center reporting suite for Asterisk and FreePBX.

Our instructor will teach you how to install, configure, set up reports, manage your staff and get the best from QueueMetrics monitoring suite.

With QueueMetrics you can track all daily activities and events, using more than 200 different metrics and manage processes in realtime with call control, WebRTC softphone, wallboards and remote working features.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.
QueueMetrics training is a live video course with 16 chapters for a total of five hours of contents, examples, plus question-answer sections.

Read more https://www.queuemetrics.com/training.jsp?lid=N267



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QueueMetrics-Live Call Center Management Software for VoIP Hosted Providers

2021-07-01

As a hosted PBX provider you would like to deliver to your customers a reporting service that tracks everything in the contact centre including targets, conversion rates, and agents activities.
QueueMetrics-Live has a wide range of reports and statistics covering more than 200 metrics.
Remote working feature as well as wallboards, WebRTC soft-phone, call control, installation and remote support are included.

QueueMetrics-Live represents a unique opportunity to provide a powerful management tool and complete your portfolio, increasing your customer base.

You can add QueueMetrics-Live to the VMs of your customers and activate the services they want for the period they need. It runs on your own domain name, shows your logo and is available in white label version.

Visit the official page for more info:
https://www.queuemetrics-live.com/resellers.jsp?lid=N266 or contact our sales department at sales@loway.ch.



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Predictive Dialing with WombatDialer - New Webinar Series for 2021.

2021-06-25

Predictive, reverse and preview dialing features for your Asterisk PBX based contact centre.
Discover WombatDialer predictive dialer with the new Webinar Series for 2021.

The webinar is live with practical demonstration, examples, and Q/A sessions.

Tune in and learn:

  • How to boost agents productivity and improve the outbound workflow
  • How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • How to configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create an effective outbound campaign in a few easy clicks.


Book your webinar, go to https://www.wombatdialer.com/?lid=N264 and click webinar.



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QueueMetrics Management Suite for Call Centers New Training Course Series 2021.

2021-06-24

Learn the essentials of QueueMetrics call center management suite for Asterisk PBX with our new training courses.

Our instructor will teach you how to install, configure, create reports, manage your staff and call center and get the best from QueueMetrics reporting suite.

With QueueMetrics you can track all daily activities and events in details, with more than 200 different metrics and manage processes in realtime with call control, WebRTC softphone, wallboards in full remote working.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.
QueueMetrics Training is a live video course with 16 chapters including a total of five hours of contents, examples, plus question-answer sections.

Read more https://www.queuemetrics.com/training.jsp?lid=N265



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Call Center Management and Reporting with QueueMetrics - Webinar Series 2021.

2021-06-22

Improve your Asterisk call center daily workflow. Discover QueueMetrics for Asterisk, Yeastar PBX, Grandstream and FreePBX with the new Webinar Series for 2021.

The Webinar is live with practical demonstration and Q/A session at the end.

Learn how to:

Manage and control calls in real time, track queues, generate IVR and ACD detailed reports
Supervise the agents workflow in remote working, manage pauses, taken and lost calls and more
Increase the customer satisfaction, SLA and call center performances

Book your free webinar now, go to https://www.queuemetrics.com/?lid=N261 and click webinar



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Predictive Dialing with WombatDialer - New Webinar Series for 2021.

2021-06-18

Predictive, reverse and preview dialing features, for your Asterisk or FreePBX based call center.
Discover WombatDialer predictive dialer with the new Webinar Series for 2021.

The webinar is live with practical demonstration, examples, and Q/A session at the end.

Tune in and learn:

  • How to boost agents productivity and improve the outbound daily workflow
  • How to easy set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • How to configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create by yourself an effective outbound campaign in a few easy clicks.


Book your free webinar, go to https://www.wombatdialer.com/?lid=N262 and click webinar.



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Call Center Management and Monitoring with QueueMetrics - Webinar Series 2021.

2021-06-15

Improve your Asterisk call center daily workflow. Discover QueueMetrics for Asterisk and FreePBX with the new Webinar Series for 2021.

The Webinar is live with practical demonstration and Q/A session at the end.

Learn how to:

Monitor, manage and control calls in real time, track queues, generate IVR and ACD detailed reports
Supervise your agents workflow in remote working, manage pauses, taken and lost calls and more
Increase the customer satisfaction, SLA and call center overall performances

Book your webinar now, go to https://www.queuemetrics.com/?lid=N261 and click webinar



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Predictive Dialing with WombatDialer - Webinar Series 2021.

2021-06-11

Predictive, reverse and preview dialing features, for your Asterisk based call center.
Discover WombatDialer predictive dialer with the new Webinar Series 2021.

The webinar is live with practical demonstration, examples and Q/A sessions.

Tune in and learn:

  • How to boost agents productivity and improve the outbound daily flow
  • How to set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • How to configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create by yourself an effective outbound campaign in a few easy clicks.


Book your webinar, go to https://www.wombatdialer.com/?lid=N260 and click webinar.



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Call Center Management with QueueMetrics-Live - Webinar Series 2021.

2021-06-08

Measure and improve your call center daily workflow. Discover QueueMetrics-Live cloud service for Asterisk and FreePBX with our new Webinar Series 2021.

The Webinar is live with practical demonstration.

Learn how to:

Monitor and control calls in real time, track queues, generate IVR and ACD reports
Supervise your agents daily workflow in remote working, manage pauses, taken and lost calls and more
Increase your customer satisfaction, SLA and call center performance

Book your webinar now, go to https://www.queuemetrics.com/?lid=N256 and click webinar



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Loway announces the release of WombatDialer predictive dialer for Asterisk PBX version 21.06

2021-06-01

Loway is proud to announce the new version of its predictive dialer software: WombatDialer.

WombatDialer boosts agents productivity and improves your contact centerā€™s outbound flow. You can easily implement automatic dialing, Text-to-Speech integration and call-back options on unanswered calls.
You can configure your outbound campaigns with different dialing modes including direct, reverse, preview, manual and predictive.

WombatDialer is highly scalable, multi-server and works with your existing Asterisk or FreePBX installation.

This new release is centered around the API side of WombatDialer and makes its integration with external systems easier and safer to run.

The main improvements are:

  • Improved API security
  • Backpressure on number uploads
  • AUTO calls start from attempt 0
  • Externally-fed API Queue end-points
  • GUI Improvements
and about 25 different bugs and minor issues fixed.
Version 21.06 is immediately available as an RPM archive, a TGZ archive or a Docker image.

For more information visit https://www.wombatdialer.com/blog/blog/2021/05/31/wombatdialer-predictive-dialer-release-2106/?lid=N258.



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Predictive Dialing with WombatDialer - Webinar Series for 2021.

2021-05-28

Predictive, reverse and preview dialing features, with your Asterisk or FreePBX based call center.
Discover WombatDialer predictive dialer with the Webinar Series 2021.

The webinar is live with practical demonstration, examples and Q/A sessions.

Tune in and learn:

  • How to boost call center agents productivity and improve the outbound daily flow
  • How to set up automatic dialing, TextToSpeech, and CallBack options on unanswered calls
  • How to configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create by yourself an effective outbound campaign in a few clicks.


Book your free webinar, go to https://www.wombatdialer.com/?lid=N256 and click webinar.



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QueueMetrics-Live Call Center Management Suite for VoIP Hosted Providers

2021-05-27

As a hosted PBX provider you would like to deliver to your customers a monitoring and reporting service that tracks everything in the contact centre including targets, conversion rates, and all agents activities.
QueueMetrics-Live has a wide range of different historical and real-time reports and statistics covering more than 200 different metrics.
Remote working feature as well as wallboards, WebRTC soft-phone, call control options, installation and remote support are included.

Used by thousands of contact centers worldwide, QueueMetrics-Live represents a unique opportunity to provide a powerful management tool to your customers, complete your portfolio and increase the customer base.

You can add QueueMetrics-Live to the VMs of your customers and activate the services they want for the period they need them. It runs on your own domain name, shows your logo for a seamless integration with your web services and is available in white label version.

Visit the official page for more information:
https://www.queuemetrics-live.com/resellers.jsp?lid=N257 or contact our sales department at sales@loway.ch.



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Call Center Management with QueueMetrics - Webinar 2021.

2021-05-25

Measure and improve everything in your call center workflow. Discover QueueMetrics software with the Webinar Series for 2021.

The Webinar is live with practical demonstration and Q/A.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate IVR and ACD reports?
How can you supervise and manage your agents daily workflow?
How can you increase the customer satisfaction and SLA?

Book your webinar now, go to https://www.queuemetrics.com/?lid=N255 and clicking the webinar button



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Predictive Dialing with WombatDialer - Webinar Series 2021.

2021-05-21

Predictive, reverse and preview dialing features, with your Asterisk based call center.
Discover our predictive dialer with our Webinar Series 2021.

The webinar is live with practical demonstration, examples and Q/A.

Tune in and learn:

  • How to boost agents productivity and improve the outbound flow
  • How to set up automatic dialing, TextToSpeech, and CallBack options on Unanswered calls
  • How to configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create a full outbound campaign in a few clicks.


Book your webinar, go to https://www.wombatdialer.com/?lid=N252 and click webinar.



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Asterisk Call Center Monitoring and Management with QueueMetrics - Webinar 2021.

2021-05-19

Measure everything in your call center daily workflow. Discover QueueMetrics software with our Webinar Series 2021.

The Webinar is live with practical demonstration, examples and Q/A.

Learn the answers to these questions:

How can you monitor calls in real time, track queues, generate IVR and ACD reports and analysis?
How can you supervise, manage and control your agents daily workflow?
How can you increase the customer satisfaction and SLA?

Book your webinar, go to https://www.queuemetrics.com/?lid=N253 and clicking webinar



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Predictive Dialing with WombatDialer for Asterisk PBX - Webinar Series 2021.

2021-05-14

Predictive, direct, reverse and preview dialing features, in your Asterisk or FreePBX based call center.
Discover more about WombatDialer predictive dialer with the Webinar Series 2021.

The session is live with practical demonstration, and Q/A session.

Tune in and learn:

  • How to boost agents productivity and improve your call center outbound flow
  • How to implement automatic dialing, TextToSpeech integration and CallBack options on Unanswered calls
  • How to configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create an outbound campaign in a few clicks.


Book your webinar, go to https://www.wombatdialer.com/?lid=N252 and click webinar.



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QueueMetrics-Live management solution for call-centers free guided trial

2021-05-12

QueueMetrics-Live cloud solution for call centers enhances your productivity and improves the daily workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

With QueueMetrics-Live:

  • Full featured trial is free
  • Installation, set up and introduction is free
  • Updates are free
  • Support is free
  • Ideal for remote working and productivity control
  • You are not bound to a fixed size, you can have as many agents needed
  • One of our engineers will be dedicated to you during testing and after...!
Improve your Voip business. Check it now:

https://www.queuemetrics-live.com?lid=N251



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QueueMetrics-Live management solution for call-centers free guided trial

2021-05-12

QueueMetrics-Live cloud solution for call centers enhances your productivity and improves the daily workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

With QueueMetrics-Live:

  • Full featured trial is free
  • Installation, set up and introduction is free
  • Updates are free
  • Support is free
  • Ideal for remote working and productivity control
  • You are not bound to a fixed size, you can have as many agents needed
  • One of our engineers will be dedicated to you during testing and after...!
Improve your Voip business. Check it now:

https://www.queuemetrics-live.com?lid=N251



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Predictive Dialing with WombatDialer - Webinar Series 2021.

2021-05-07

Predictive, direct, reverse and preview dialing features, in your Asterisk or FreePBX based call center.
Discover more about our predictive dialer with the live Webinar Series.

The session is live with practical demonstration, examples and Q/A session.

Tune in and learn:

  • How to boost agents productivity and improve the call center outbound flow
  • How to implement automatic dialing, TextToSpeech integration, CallBack options on Unanswered calls
  • How to configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create your outbound campaign in a few clicks.


Book your webinar now, go to https://www.wombatdialer.com/?lid=N251 and click webinar.



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New Tutorial: How to monitor QueueMetrics over JMX.

2021-05-06

Sometimes we encounter performance issues on systems we run: itā€™s not always easy to understand what is happening.
JVMs are built for being monitored, so that there are tools to help you understand what is going on. This approach is called JMX.

In this new tutorial we discuss how to monitor QueueMetrics software for Asterisk PBX over JMX.

Read more:
https://www.queuemetrics.com/blog/2021/05/04/Monitor-QueueMetrics-JMX/?lid=N250



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Message Broadcast and Predictive Dialing with WombatDialer - Webinar Series 2021.

2021-04-30

Message broadcast, predictive, direct, reverse and preview dialing features, in your Asterisk or FreePBX based call center.
Discover more about our dialer with the new Webinar Series.

The session is live with practical demonstration and Q/A session at the end.

Tune in and learn:

  • How to boost agents productivity and improve your call center outbound flow
  • How to implement automatic dialing, TextToSpeech integration, CallBack options on Unanswered calls
  • How to configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create your outbound campaign in a few clicks.


Book your webinar now! Go to https://www.wombatdialer.com/?lid=N248



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QueueMetrics call center suite version 21.04 out now!

2021-04-29

QueueMetrics contact-centre management software for Asterisk PBX has a brand new release.

Our suite tracks your agents' activities and monitors productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound statistics with realtime monitoring, call and agent remote control, customizable wallboards and custom reports for more than 200 different metrics.

The new version 21.04 improves reports' experience and fixes a large number of items, making the experience smoother with over 180 changes and fixes.



QueueMetrics supports FreePBX, Issabel, VitalPbx, FusionPBX, Yeastar S, Grandtream UCM, MiRTA, Enswitch and all major PBX distros based on Asterisk and FreeSwitch.



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Call Center Management with QueueMetrics-Live - Webinar Series 2021.

2021-04-27

Measure and improve everything in your call center workflow. Discover QueueMetrics-Live cloud service for Asterisk with our new Webinar Series 2021.

The Webinar is live with practical demonstration.

Learn how to:

Monitor calls in real time, track queues, generate IVR and ACD reports
Supervise and manage your agents daily workflow, pauses, taken and lost calls and more
Increase your customer satisfaction, SLA and call center performance

Book your webinar free, go to https://www.queuemetrics.com/?lid=N247 and click webinar



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Message Broadcast and Predictive Dialing with WombatDialer - Webinar Series 2021.

2021-04-23

Message broadcast, predictive, direct, reverse and preview dialing features, in your Asterisk based PBX.
Discover more about our dialer with the Webinar Series 2021.

The Webinar is live with practical demonstration and Q/A session at the end.

Enroll in Webinar and learn:

  • How you can boost agents productivity and improves your call center outbound flow
  • How you can implement automatic dialing, TextToSpeech integration, CallBack options on Unanswered calls
  • How you can configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive
  • How to create your first campaign in a few clicks and test it by yourself.


Book your webinar now! Go to https://www.wombatdialer.com/?lid=N246



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Loway announces the release of QueueMetrics call center suite version 21.04

2021-04-20

Loway is proud to announce the new version of its contact-centre management software QueueMetrics.

QueueMetrics collects data from your PBX and tracks agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics.
It supports FreePBX, Issabel, VitalPbx, FusionPBX, Yeastar S, Grandtream UCM, Enswitch and all major PBX distros based on Asterisk and FreeSwitch.

Release 21.04 makes it easier working with the reports previously released in 20.11 and fixes a large number of items that make the experience smoother, in total it's over 180 changes and fixes.

For more information about QueueMetrics 21.04 visit:
https://www.queuemetrics.com/blog/2021/04/19/QueueMetrics-21.04/?lid=N245



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WombatDialer call center predictive dialer guided trial.

2021-04-15

Automate your outbound dialing, eliminate dead time between calls and enhance your Asterisk contact center performances.

Lets you:

  • Boost agents productivity and improve your call center outbound flow.
  • Implement automatic dialing, TextToSpeech integration and CallBack options on Unanswered calls.
  • Configure campaigns with different dialing modes including direct, reverse, preview, manual and predictive.
WombatDialer is highly scalable, multi-server and works with your existing Asterisk PBX.

Begin your full featured trial with the help of a dedicated engineer, that supports you during the entire testing process with installation, configuration and presentation.

Start now: https://www.wombatdialer.com/?lid=N244



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Call Center Management with QueueMetrics Webinar Series 2021.

2021-04-13

Measure, analyze and improve everything in your call center daily workflow. Discover QueueMetrics monitoring software for Asterisk with our new Webinar Series for 2021.

The Webinar is live with practical demonstration.

Tune in and learn how to:

Monitor calls in real time, track queues, generate accurate IVR and ACD reports
Supervise and control your agents daily workflow, pauses, taken and lost calls and more
Increase your customer satisfaction, SLA and call center performance

Book your webinar free, go to https://www.queuemetrics.com/?lid=N243 and click webinar



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QueueMetrics-Live call center software for Voip Hosted Providers.

2021-04-08

As a hosted PBX provider you would like to deliver to your customers a monitoring and reporting service that tracks everything in their call-centre including targets, conversion rates and agents activities, with a wide range of different historical and real-time reports and statistics.

Used by thousands of contact-centers worldwide, QueueMetrics-Live represents a unique opportunity to provide a powerful management tool, complete your portfolio and increase the customer base.

You can add QueueMetrics Live to the VMs of your customers and activate the services they want for the period they need them. It runs on your own domain name and shows your logo for a seamless integration with your web services.

Visit our QueueMetrics-Live reseller page for more information https://www.queuemetrics-live.com/resellers.jsp?lid=N242

or contact our sales department at sales@loway.ch

Also available for PBXact, Grandstream UCM, Yeastar, VitalPBX, Freeswitch, FusionPBX, Issabel, MiRTA PBX, Vicidial, Xorcom, Enswitch, Wazo and more.



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Asterisk Call Center Monitoring with QueueMetrics - Webinar Live 2021.

2021-04-06

Measure everything in your call center daily workflow. Discover QueueMetrics software with our Webinar Series Live 2021.

The Webinar is live with practical demonstration, examples and Q/A.

Learn the answers to these questions:

How can you monitor calls in real time, track queues, generate IVR and ACD reports and analysis?
How can you supervise and control your agents daily workflow?
How can you increase your customer satisfaction and SLA?

Book your webinar free, go to https://www.queuemetrics.com/?lid=N241 and click webinar



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Call center management with QueueMetrics Training Course Series 2021.

2021-03-31

Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment, and how you can supervise your agents daily workflow from remote.

Our instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite for Asterisk PBX and FreePBX call centers.

QueueMetrics management solution enhances your contact centre productivity and improves the daily workflow of your agents with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a quality tracking tool included.

You can track all daily activities and events with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, and barge mode.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.
QueueMetrics Training is a live video course with 16 chapters for a total of five hours of contents, plus question-answers and examples.

Read more https://www.queuemetrics.com/training.jsp?lid=N240

Also available for PBXact, Grandstream UCM, Yeastar, VitalPBX, Freeswitch, FusionPBX, Issabel, MiRTA PBX, Vicidial, Xorcom, Enswitch, Wazo.



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Asterisk Call Center Monitoring with QueueMetrics - Webinar 2021.

2021-03-30

Measure and analyze everything in your call center daily workflow. Discover QueueMetrics software with our Webinar Series for 2021.

The Webinar is live with practical demonstration and Q/A.

Learn the answers to these questions:

How can you monitor calls in real time, track queues, generate IVR and ACD reports and analysis?
How can you supervise and control your agents daily workflow?
How can you increase the customer satisfaction and SLA?

Book your webinar, go to https://www.queuemetrics.com/?lid=N239 and clicking webinar



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QueueMetrics-Live call-center management software free guided trial.

2021-03-26

QueueMetrics-Live cloud solution for Asterisk call centers enhances productivity and improves the daily workflow of agents using a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool.

You will be able to track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

With QueueMetrics-Live:

- Installation, set up and presentation is free
- Updates and support are free
- Remote working and productivity control included
- One of our engineers will be dedicated to you during testing and after!

Available for FreePBX, PBXact, Grandstream UCM, Yeastar, VitalPBX, Freeswitch, FusionPBX, Issabel and MiRTA PBX.

Test it now:
https://www.queuemetrics-live.com?lid=N238

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Asterisk Call Center Monitoring with QueueMetrics software - Webinar Series 2021.

2021-03-23

Improve everything in your Asterisk or FreePBX call center workflow. Discover QueueMetrics software with our Webinar Series.

The Webinar is live with practical demonstration.

Tune in and learn how to:

Monitor and manage calls, track queues, generate IVR and ACD accurate reports
Manage agents daily workflow, pauses, taken and lost calls and much more
Increase the customer satisfaction, SLA and call center overall performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N236 and clicking webinar



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Call Center Monitoring with QueueMetrics software - Webinar Series 2021.

2021-03-16

Improve everything in your Asterisk call center workflow. Discover QueueMetrics software with our Webinar Series.

The Webinar is live with practical demonstration.

Tune in and learn how to:

Monitor calls, track queues, generate IVR and ACD reports
Manage agents daily workflow, pauses, taken and lost calls and more
Increase the customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N236 and clicking webinar



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WombatDialer Tutorial: Helping wombats - one carrot at a time.

2021-03-12

WombatDialer predictive dialer automates your outbound dialing, eliminates dead time between calls and enhances your contact center performances.
With easy to use campaign management tools it boosts agents productivity and improves your telemarketing campaigns with queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

With this tutorial you will learn how to easy implement a fully automated volunteer fund-raising campaign.

Read more https://www.wombatdialer.com/blog/blog/2017/05/04/Helping-wombats/?lid=N235



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QueueMetrics Training and Certification Course Series 2021.

2021-03-11

Learn the essentials of QueueMetrics call center suite for Asterisk and FreePBX, with our live training course.

Our instructors will teach you how to install, configure and get the best from QueueMetrics software.

QueueMetrics management solution enhances your contact centre productivity and the daily workflow of your agents with a dedicated agent page, a WebRTC softphone, integration with all modern CRM, wallboards and a quality tracking tool included.

You can track all activities and events with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, barge mode and full remoteworking mode.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live video course. The 16 chapters include a total of five hours of contents, plus a question-answer section at the end with lots of exercises.

Read more https://www.queuemetrics.com/training.jsp?lid=N234 and clicking webinar



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Asterisk Call Center Monitoring with QueueMetrics - Webinar Series 2020.

2021-03-09

Measure, analyze and improve everything in your Asterisk or FreePBX call center daily workflow. Discover QueueMetrics with our Webinar Series.

The Webinar is live with practical demonstration.

Tune in and learn how to:

Monitor calls in real time, track queues, generate IVR and ACD reports and analysis
Supervise and control your agents daily workflow, pauses, taken and lost calls and more
Increase your customer satisfaction, SLA and call center performances.

Book your webinar, go to https://www.queuemetrics.com/?lid=N226 and clicking webinar



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QueueMetrics-Live management solution for call-centers guided trial.

2021-03-04

QueueMetrics-Live cloud solution enhances your productivity and improves the daily workflow of your agents with a dedicated agent page, a WebRTC softphone, integration with all modern CRM, wallboards and a complete quality tracking tool.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, barge mode and more:

- Full featured trial free
- Installation, set up and presentation done by us
- Updates included
- Support free
- Ideal for remote working and productivity control
- One of our engineers will be dedicated to you during testing and after.

Improve your Voip business. Test it now:

https://www.queuemetrics-live.com?lid=N232



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Call Center Monitoring and Management with QueueMetrics-Live Webinar Series 2021.

2021-03-02

IAnalyze and improve everything in your call center daily workflow. Discover QueueMetrics-Live monitoring software for FreePBX, Yeastar, Grandstream and all Asterisk distributions.

The Webinar is live with practical demonstration.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate IVR and ACD reports from home?
How can you supervise your agents, pauses, taken and lost calls and more, working remotely?
How can you increase your customer satisfaction, SLA and call center performance?

Book your webinar, go to https://www.queuemetrics.com/?lid=N231 and clicking webinar



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The Wallboard Cache: how to run a custom wallboard within QueueMetrics' Agent page.

2021-02-25

QueueMetrics is a monitoring software that lets you track agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold, and monitor realtime processes with customizable wallboards and a dedicated agent page.

Have you ever wanted to run a QueueMetrics wallboard within the agent page, so that even agents working from home can benefit from it? Or, have you ever wanted to display a wallboard on an existing smart TV, just to discover that its browser is too old to work well with current web standards?

This new tutorial will teach you how to easily display your wallboards in your QueueMetricsā€™ agent page or smart TV.

Read more:
https://www.queuemetrics.com/blog/2021/02/24/Wallboard-cache-tutorial/?lid=N230



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Call Center Management with QueueMetrics software - Webinar Series 2021.

2021-02-23

Improve everything in your call center daily workflow.
Discover QueueMetrics management software for Asterisk PBX with the new webinar series 2021.

The Webinar is live with practical demonstration and you will learn:

How to monitor calls, track queues, generate IVR and ACD reports
How to manage agents workflow, pauses, and calls from home
How to increase customer satisfaction, SLA and call center performances

Book your webinar, go to https://www.queuemetrics.com/?lid=N229 and clicking webinar



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QueueMetrics Tutorial: Debugging missed reloads on the Icon Agent page

2021-02-19

QueueMetrics call-center suite for Asterisk PBX includes a ready to use agent interface called Icon.

With Icon an Agent can completely manage the daily workflow using pauses, outcomes, features codes, a WebRTC softphone, a queue log-in system and much more.

With this tutorial you'll learn how to debug missed reloads on the Icon Agent page, in case it doesn't refresh when something is supposed to happen.

Read more:
https://www.queuemetrics.com/blog/2021/02/18/debugging-reload-agentpage-tutorial/?lid=N228



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WombatDialer predictive dialer software for call centers - guided trial.

2021-02-18

Automate your outbound dialing, eliminate dead time between calls and enhance your contact center performances.

With easy to use outbound campaign management tools, WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

It is highly scalable, multi-server and works with your existing Asterisk PBX.

Begin your assisted trial today:
https://www.wombatdialer.com/?lid=N227



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Call Center Reporting with QueueMetrics software for Asterisk - Webinar Series 2021.

2021-02-16

Improve everything in your FreePBX call center daily workflow.
Discover QueueMetrics management software with the new webinar series 2021.

The Webinar is live with practical demonstration, QA and examples, you will learn:

How can you monitor calls, track queues, generate IVR and ACD reports
How can you manage agents workflow, pauses, and calls from home
How can you increase the customer satisfaction, SLA and call center overall performances

Book your webinar, go to https://www.queuemetrics.com/?lid=N226 and clicking webinar



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Call center management with QueueMetrics Online Training Courses 2021.

2021-02-12

Learn how to manage your Asterisk call center with a live training course.

Our instructors will teach you how to install, configure and get the best from QueueMetrics monitoring suite.

QueueMetrics enhances your contact centre productivity and improves the daily workflow of your agents with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a quality tracking tool included.

You will be able to track and control all daily activities and events with more than 200 different metrics and manage processes in realtime with call control, whisper, spy, and barge mode, in full remote working.

QueueMetrics Training is a live video course. The 16 chapters include a total of five hours of contents, plus question-answer sections.

Read more: https://www.queuemetrics.com/training.jsp?lid=N225



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Call Center Management and Reporting with QueueMetrics software - Webinar Series 2021.

2021-02-09

Manage, analyze and improve everything in your call center daily workflow.
Discover QueueMetrics management software for Asterisk with the new webinar series.

The Webinar is live with practical demonstration and examples, you will learn:

How can you monitor calls, track queues, generate IVR and ACD reports
How can you manage agents daily workflow, pauses, and calls from home
How can you increase the customer satisfaction, SLA and call center performances

Book your webinar going to https://www.queuemetrics.com/?lid=N224 and clicking webinar



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QueueMetrics-Live management solution for call-centers free guided trial.

2021-02-04

QueueMetrics-Live cloud solution enhances your call center productivity and improves the daily workflow of your agents using a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with call control, whisper, spy and barge mode.

With QueueMetrics-Live you get:

- Full featured trial free
- Installation, set up and introduction free
- Updates free
- Support free
- Ideal for remote working and productivity control
- One of our engineers will be dedicated to you during testing and after.

Improve your Voip business. Start your trial:

https://www.queuemetrics-live.com?lid=N223



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Asterisk Call Center Reporting with QueueMetrics-Live - Webinar Series 2021.

2021-02-02

Manage, analyze and improve everything in your call center daily workflow.
Discover QueueMetrics management software for FreePBX, Yeastar, Grandstream and Wazo with the new webinar series.

The Webinar is live with practical demonstration and examples, you will learn:

How can you monitor calls, track queues, generate IVR and ACD reports and analysis
How can you manage and control agents daily workflow, pauses, calls and more from home
How can you increase the customer satisfaction, SLA and call center performances

Book your webinar today, go to https://www.queuemetrics.com/?lid=N222 and click webinar



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QueueMetrics Integration with your Customer Relationship Management software

2021-01-28

QueueMetrics is a monitoring and reporting software for Asterisk and FreePBX that lets you track, with more than 200 different metrics, agents productivity, payrolls, ACD, IVR, Music on hold, generate outbound campaign statistics and manage realtime processes with customizable wallboards.

With this new tutorial you will learn how to easy integrate QueueMetrics with your favorite Customer Relationship Management software, like for example Salesforce, so that when performing outbound calls towards lead numbers downloaded from the CRM, it will automatically open the corresponding Lead page in it.

Read more here: https://www.queuemetrics.com/blog/2021/01/27/CRM-integration-tutorial/?lid=N221.



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Asterisk Call Center Management with QueueMetrics-Live - Webinar Series 2021.

2021-01-26

Manage, analyze and monitor everything in your Asterisk call center.
Discover QueueMetrics-Live cloud software with the Webinar Series 2021.

The Webinar is live with practical demonstration and Q/A session at the end.

Tune in and learn:

How can you monitor calls, track queues, IVR and ACD reports, from home
How can you manage agents, pauses, taken and lost calls and more, from everywhere
How can you increase customer satisfaction, SLA and call center performance

Book your webinar, go to https://www.queuemetrics.com/?lid=N220 and click webinar



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Call Center Management with QueueMetrics - Webinar Series 2021.

2021-01-19

Manage, analyze and monitor everything in your call center.
Discover QueueMetrics software with the Webinar Series 2021.

The Webinar is live with practical demonstration and Q/A session at the end.

Tune in and learn:

How can you monitor calls, track queues, IVR and ACD reports, directly from home
How can you supervise and manage agents daily workflow, pauses, taken and lost calls and more
How can you increase customer satisfaction, SLA and overall call center performance

Book your webinar now, go to https://www.queuemetrics.com/?lid=N219 and click webinar



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Tutorial QueueMetrics 20.11 WebRTC SoftPhone - FreePBX PJSIP setup

2021-01-15

With QueueMetrics monitoring software you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics, manage realtime processes with customizable wallboards and measure all the activities with more than 200 different metrics.

This new tutorial will show you the necessary steps to setup the latest version of the QueueMetrics WebRTC Softphone.

Read now https://www.queuemetrics.com/blog/2021/01/13/WebRTC-FreePBX-setup/?lid=N218 and click webinar



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Call Center Monitoring and Management with QueueMetrics - Webinar Series 2021.

2021-01-12

Manage, analyze and monitor everything in your Asterisk or FreePBX call center.
Discover QueueMetrics software with our new Webinar Series for 2021.

The Webinar is live with practical demonstration and Q/A session at the end.

Tune in and learn:

How can you monitor calls in real time, track queues, IVR and ACD reports, with a small budget investment
How can you supervise and manage agents daily workflow, pauses, taken and lost calls and more
How can you increase the customer satisfaction, SLA and call center performance

Book your webinar now! Go to https://www.queuemetrics.com/?lid=N217 and click webinar



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Call Center Monitoring with QueueMetrics-Live Webinar Series 2021

2021-01-05

QueueMetrics solution for call centers enhances your company productivity and improves the daily workflow of your agents, with a dedicated agent page with outcomes, features codes, a WebRTC softphone, integration with all modern CRMs and a complete quality tracking tool included.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment
How can you supervise and control your agents daily workflow, pauses, taken and lost calls and more in deep details
How can you increase your customer satisfaction, SLA and call center performance and much more!

The Webinar is live with practical demonstration and Q/A session.

Book your webinar now! Go to https://www.queuemetrics.com/?lid=N216 and click webinar



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How can you handle your call center peak times while agents are working from home?

2020-12-16

Due to recent COVID19 pandemic, most call centers are adopting remote working software solutions. This can generate a challenge as agents will work from outside the company, staff is reduced and your service performance can suffer.

If you are running an inbound call centre it happens that you can experience long waiting times in specific days of the week. With WombatDialer predictive dialer you can successfully manage this issue using the Queue Call-Back feature.

Learn more:https://www.wombatdialer.com/blog/blog/2020/06/02/wombatdialer-handle-peak-times/?lid=N217



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Call Center Monitoring with QueueMetrics-Live Webinar Series 2020

2020-12-15

QueueMetrics-Live cloud hosted solution for call centers enhances your productivity and improves the daily workflow of your agents working ramotely, with a dedicated agent page with outcomes, features codes, a WebRTC softphone, integration with all modern CRMs and a complete quality tracking tool included.

Tune in and learn how to track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode, from everywhere in remote working.

The Webinar is live with practical demonstration and Q/A session.

Book your webinar now! Go to https://www.queuemetrics.com/?lid=N216 and click webinar



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QueueMetrics Training Course and Certification Series 2020

2020-12-11

Learn from the essentials to the most advanced reports of QueueMetrics call center suite with a live training course with a certified engineer.

QueueMetrics enhances your contact centre productivity and improves the daily workflow of your agents with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a quality tracking tool included.

You will learn how to track all daily activities and events, using more than 200 different metrics and manage the call center processes in realtime with call control, whisper, spy, barge mode and full remote working features.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live video course for up to 4 people. The 16 chapters include a total of five hours of contents, plus a question-answer section at the end.

Read more https://www.queuemetrics.com/training.jsp?lid=N215



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QueueMetrics-Live management solution for call-centers free guided trial

2020-12-03

Monitor everything in your call-center with QueueMetrics-Live hosted service:

- Track all call center events with over 200 different historical metrics and full QA.
- Manage all processes in realtime directly from your wallboards and real-time views.
- Improve agent productivity with self-service presence management, WebRTC softphone and screen-pops that work with all modern CRMs.
- Worry-free on-boarding service with a dedicated engineer during your free trial.
- Easy integration with VoIP providers.

Start your test today https://www.queuemetrics-live.com/?lid=N214



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New QueueMetrics Call Center Monitor for Asterisk Webinar Series 2020

2020-12-01

Analyze and improve everything in your Asterisk call center.

Discover QueueMetrics monitoring software for Asterisk with our Webinar Series for 2020.

Tune in and learn the answers to these questions:

How can you monitor calls in real time and generate accurate reports?
How can you supervise and control your agents workflow in remote working?
How can you increase your call center performances?

Book your webinar now!

Go to https://www.queuemetrics.com/?lid=N213 and click webinar.



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QueueMetrics call center suite for Asterisk PBX version 20.11 is out!

2020-11-27

Loway is glad to present QueueMetrics for Asterisk and FreePBX call center version 20.11.

This new release features an all-new home page easier to navigate, as it groups items in Information Boxes and all the new reports are now fully interactive, so you can change any condition - time period, queues, filters, settings and the screen will be updated in real-time. It also supports themes; you can chose between a "classic" look and a new dark theme.

Measure all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and call control, live alarms, whisper mode, spy and barge mode.

Simplify the agent daily workflow using a dedicated agent interface with text messages and alarms options, integration with all modern CRMs, like Vtiger or Salesforce, and a ready to use WebRTC softphone.

Watch the video presentation at https://www.queuemetrics.com/about.jsp?lid=N212



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Call Center Monitoring and Management with the new QueueMetrics - Webinar Live.

2020-11-24

Measure, analyze and improve your Asterisk or FreePBX call center business. Discover the new QueueMetrics software version 20.11 with our live Webinar.

QueueMetrics collects data from your PBX and tracks agent productivity, payrolls, targets, ACD, IVR, Music on hold; generating outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics.

This new version features a redesigned home page easier to navigate, that groups all items into Information Boxes and fully interactive reports, so you can change conditions - time periods, queues, filters and settings; plus support for themes and white labelling.

Tune in and learn how to bring your call center business to a new level!

Book the webinar now, go to https://www.queuemetrics.com/?lid=N211 and click webinar.



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This week only: QueueMetrics 20.11 Developer Presentation Webinar.

2020-11-16

Loway is glad to present its new version of QueueMetrics for Asterisk call center with a dedicated webinar held by our chief developer, that will show and explain the new features that make QM 20.11 a significant leap forward.

This new version has an all-new home page easier to navigate, that groups all items into searchable Information Boxes and new reports more flexible and fully interactive, so you can change any condition - time period, queues, filters, settings and what is on the screen will be updated in real-time. It also supports themes; you can choose between a "classic" look and a new dark theme.

Don't miss the unique opportunity to speak and interact with our developers, the webinar is live with practical demonstration and an open Q/A session.

Book your free webinar now! Go to official presentation webinar.

The webinar will be via Zoom video conference system, Thursday, 19 November at 4pm CET Zurich timezone.



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Loway announces the release of QueueMetrics call center suite version 20.11

2020-11-11

Loway is glad to announce the immediate availability of the new version of QueueMetrics for Asterisk call center.

QueueMetrics collects data from your PBX and lets you track agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics.

Release 20.11 focuses on the new home page, easier to navigate, as it groups all items into Information Boxes, and the new reports are much more flexible and fully interactive, so you can change any condition - time period, queues, filters, settings and what is on the screen will be updated in real-time.

QueueMetrics now supports themes; you can chose between a "classic" look and a new dark themes.

Read more about the new features added on the What's New in 20.11 and make sure you have a look at the video for a 10-minute hands-on introduction:


We will have a public Introducing QueueMetrics 20.11 webinar next week - you are welcome to sign up here. Webinar happens on November 19, 2020 at 4PM CET (ZĆ¼rich). See you there!



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QueueMetrics-Live management solution for call-centers in remote working

2020-11-05

QueueMetrics-Live cloud solution for call centers enhances your remote working productivity and improves the workflow of your agents using a dedicated agent page usable from home with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities from everywhere with more than 200 different metrics.

With QueueMetrics-Live monitor:

- Full featured trial is free
- Installation, set up and introduction included
- Updates included
- Support included
- Full remote working mode and productivity control!

Start your test now:https://www.queuemetrics-live.com?lid=N209

Available for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX, MiRTA, VitalPBX and many other Asterisk distros.



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QueueMetrics Call Center Monitor Webinar Series 2020

2020-11-03

Analyze and improve everything in your FreePBX call center.

Discover QueueMetrics monitoring software for Asterisk with our Webinar Series 2020.

Learn the answers to these questions:

How can you monitor calls in real time and generate accurate reports?
How can you supervise and control your agents workflow in remote working?
How can you increase your call center performances?

Book your webinar now!

Go to https://www.queuemetrics.com/?lid=N208 and click webinar.



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QueueMetrics Official Training Course 2020.

2020-10-29

Learn the essentials of QueueMetrics call center management software with our live training course.

Our instructor will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite for Asterisk or FreePBX.

QueueMetrics management solution enhances your contact centre productivity and improves the daily workflow of your agents with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a quality tracking tool included.

You can track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, barge mode and full remote working features.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live video course. The 16 chapters include a total of five hours of contents, plus a question-answer section at the end and exercises.

Check https://www.queuemetrics.com/training.jsp?lid=N207 for info.



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Asterisk Call Center Monitoring with QueueMetrics - Webinar Series 2020.

2020-10-27

Measure, analyze and improve everything in your Asterisk or FreePBX call center workflow. Discover QueueMetrics software with our Webinar Series 2020.

The Webinar is live with practical demonstration and you will learn the answers to these questions:
How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment?
How can you supervise and control your agents workflow, pauses, taken and lost calls in deep details?
How can you increase your customer satisfaction, SLA and call center performances?

Book your webinar. Go to https://www.queuemetrics.com/?lid=N206 and click webinar.



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QueueMetrics-Live management solution for call-centers guided trial

2020-10-22

QueueMetrics-Live cloud solution for call center improves the daily workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, call control, whisper, spy and barge mode.

With QueueMetrics-Live you get:

- Free installation, set up and presentation
- Free Updates
- Free Support
- Ideal solution for remote working and productivity control
- You are not bound to a fixed size, you can have as many agents needed
- One of our engineers will be dedicated to you during testing and after.

Improve your Voip business today. Check it now:

https://www.queuemetrics-live.com?lid=N205



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Asterisk Call Center Monitoring with QueueMetrics Webinar Series 2020.

2020-10-20

Analyze and improve your call center daily workflow.

Discover QueueMetrics software with our new webinar live with practical demonstration and Q/A session.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports?
How can you supervise and control your agents workflow, pauses, taken and lost calls and more?
How can you increase your customer satisfaction, SLA and call center performances?

Book your webinar. Go to https://www.queuemetrics.com/?lid=N204 and click webinar.



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WombatDialer Asterisk call center predictive dialer guided trial

2020-10-15

Automate your outbound dialing, eliminate dead time between calls and enhance your contact center overall performances.

With easy to use campaign management tools WombatDialer boosts your agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

Our call-center predictive dialer software is highly scalable, multi-server and works with your existing Asterisk or FreePBX.

Begin a guided WombatDialer full featured trial with the help and support of our engineers:

https://www.wombatdialer.com/?lid=N203



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Call Center Management with QueueMetrics Webinar Series 2020.

2020-10-13

Manage everything in your call center daily workflow. Discover QueueMetrics monitoring and reporting software for Asterisk PBX with our new Webinar Series.

The Webinar is live in video conference with practical demonstration and Q/A session at the end.

Tune in and learn:

How can you monitor calls, track queues, generate IVR and ACD reports and analysis with a small budget investment
How can you supervise, manage and control your agents workflow, pauses, taken and lost calls and more with deep details
How can you increase your customer satisfaction, retention, SLA and overall contact centre performance.

Book your webinar. Go to https://www.queuemetrics.com/?lid=N202 and click webinar.



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QueueMetrics Tutorial: IVR module for FreePBX

2020-10-08

How do you enable IVR tracking on your FreePBX and monitor the IVR events in QueueMetrics?

If you install the correct module on your Asterisk or FreePBX, you are able to track the IVR events in your call-center daily workflow using QueueMetrics software.

QueueMetrics lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options. It integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.

This guide will show you how to enable the IVR tracking feature in your FreePBX.

Read more https://www.queuemetrics.com/blog/2020/10/07/IVR-for-FreePBX/?lid=N201.



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Call Center Monitoring and Reporting with QueueMetrics Webinar Series 2020.

2020-10-06

Measure, analyze and improve your Asterisk or FreePBX call center with QueueMetrics software.

The 2020 Webinar series is live with practical demonstration, Q/A session and detailed presentation.

Tune in and learn:

How can you monitor calls in real time, track queues, generate IVR and ACD reports and more
How can you manage your agents daily workflow, pauses, taken and lost calls
How can you increase your customer satisfaction, SLA and call center overall performances

Book your webinar. Go to https://www.queuemetrics.com/?lid=N200 and click webinar.



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QueueMetrics Tutorial: Enabling queue logs in FreePBX

2020-10-01

With the latest FreePBX update, you will notice that some logs are missing.
Especially the queue_log file, which is vital for QueueMetrics to compile reports and display the Realtime statistics of your callcenter.

This new guide will show you how to enable the queue_log file for QueueMetrics to work properly with your FreePBX.

Read now the complete tutorial: https://www.queuemetrics.com/blog/2020/09/30/FreePBX_missing_queue-log/?lid=N199.



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Call Center Monitoring with QueueMetrics Webinar Series

2020-09-29

Manage everything in your Asterisk or FreePBX call center. Discover QueueMetrics monitoring software with our new Webinar Series for 2020.

The Webinar is live with demonstrations and Q/A sessions.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis?
How can you manage and supervise your agents daily workflow, pauses, taken and lost calls and more?
How can you increase your customer satisfaction, SLA and call center performances?

Book your webinar now! Go to https://www.queuemetrics.com/?lid=N198 and click webinar.



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QueueMetrics-Live monitoring solution for call-centers trial

2020-09-24

QueueMetrics-Live cloud solution for call centers enhances your productivity and improves the daily management of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

With QueueMetrics-Live:

- Full featured trial is free
- Installation, set up and introduction is free
- Updates are free
- Support is free
- Remote working and productivity control is easy
- You are not bound to a fixed size, you can have as many agents needed
- One of our engineers will be dedicated to you during testing and after...!

Improve your Voip business. Start your trial now:

https://www.queuemetrics-live.com?lid=N197



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QueueMetrics Asterisk Call Center Management Webinar Series 2020

2020-09-22

Measure, analyze and improve everything in your Asterisk call center daily management.

Discover QueueMetrics software for call center monitoring with the Webinar Series 2020.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment?
How can you supervise your agents daily workflow, pauses, taken and lost calls and more in deep details?
How can you increase your customer satisfaction, SLA and call center performance?

Go to https://www.queuemetrics.com/?lid=N196 and click webinar.



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QueueMetrics Official Training Course Series 2020.

2020-09-17

Learn the essentials of QueueMetrics Asterisk call center suite with a live training course with our engineers.

Our instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite.

QueueMetrics management solution enhances your contact centre productivity and improves the daily workflow of your agents with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a quality tracking tool included.

You can track all daily activities and events with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, barge mode and full remote working features.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live video course. The 16 chapters include a total of five hours of contents, plus a question-answer section at the end.

Read more https://www.queuemetrics.com/training.jsp?lid=N195.



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QueueMetrics Asterisk Call Center Management Webinar Series 2020

2020-09-15

Analyze and improve everything in your Asterisk based call center daily management.

Discover QueueMetrics software for call center management with the Webinar Series 2020.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment?
How can you supervise your agents daily workflow, pauses, taken and lost calls and more in deep details?
How can you increase your customer satisfaction, SLA and call center performance?

Go to https://www.queuemetrics.com/?lid=N192 and click webinar.



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Troubleshooting Tutorial: Complete debugging of commands on your PBX

2020-09-10

The new troubleshooting tutorial about debugging of commands on your PBX, is out.

If you are trying to send commands to your call center PBX through QueueMetrics software without success, this tutorial can help you during the troubleshooting process.

QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of Asterisk and FreePBX contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, and call / agents remote management with an easy to use interface.

Read more https://www.queuemetrics.com/blog/2020/09/08/tracking-AMI/?lid=N193.



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QueueMetrics Call Center Management Webinar Series

2020-09-08

Measure, analyze and improve everything in your call center daily management.

Discover QueueMetrics software for Asterisk PBX with Webinar Series 2020.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate reports?
How can you supervise and control your agents daily workflow from everywhere?
How can you increase your contact centre performances?

Go to https://www.queuemetrics.com/?lid=N192 and click webinar.



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Call-center Management with QueueMetrics Training Course 2020.

2020-09-03

Learn how to master your call center management using QueueMetrics suite with our live training courses.

Loway instructors will teach you the basics of QueueMetrics installation, configuration and how to get the best from QueueMetrics monitoring and management features.

QueueMetrics solution for call centers enhances your productivity and improves the daily workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.
You can track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, barge mode and full remote working features.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is an online course. The 16 chapters include a total of approximately 5 hours of contents and examples, plus a question-answer section at the end.

Know more https://www.queuemetrics.com/training.jsp?lid=N191.



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Call Center Monitoring and remote working with QueueMetrics: Webinar Series 2020

2020-09-01

Measure and improve everything in your Asterisk or FreePBX call center workflow.
Discover QueueMetrics software with our Webinar Series.

The Webinar is live with practical demonstration and Q/A.

Tune in and learn the answers to these questions:

How can you monitor and manage calls in real time in remote working?
How can you supervise your agents daily workflow, pauses, taken and lost calls and more in deep details?
How can you increase your customer satisfaction, SLA and call center performance?

Go to https://www.queuemetrics.com/?lid=N190 and click webinar.



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QueueMetrics-Live workshop at ClueCon Deconstructed

2020-08-20

Loway QueueMetrics-Live was an official sponsor of the virtual conference ClueCon Deconstructed that happened on August 4-6, 2020.
Our engineer Kevin Ravasi held a workshop with David Duffett about harnessing FreeSWITCH for scale-invariant call center reporting in growing VoIP providers.

FreeSWITCH is one of the best options for VoIP providers of all sizes that offer multi-tenant PBXs services. Many of them handle structured call flows and need accurate reporting and management tools.
The workshop presents the challenges faced evolving an Asterisk-based, on-premise product into a multi-platform SaaS that can be deployed easily, regardless of scale.



With QueueMetrics-Live you can monitor everything in your call center with over 200 different historical metrics, full QA and realtime process managing from your wallboards and real-time views. QueueMetrics-Live is a worry-free on-boarding service with a dedicated engineer during the trial and easy integration with VoIP providers.

ClueCon 2020 is a virtual conference for developers held every summer by the team behind the FreeSWITCH open-source project. The primary focus is to discuss Voice over IP, open-source software and hardware, Telecommunications, WebRTC, and IoT.
Represented projects are FreeSWITCH, Kamailio, Asterisk, OpenSIPS, FusionPBX and many more.

You can request your QueueMetrics-Live trial at https://www.queuemetrics-live.com/?lid=N189.



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QueueMetrics Call Center Monitoring Webinar Series

2020-08-18

Analyze and improve everything in your call center.

Discover QueueMetrics software for Asterisk or FreePBX with our Webinar Series 2020.

Learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate reports?
How can you supervise and control your agents daily workflow from home?
How can you increase your call center overall performances?

Book your webinar now!

Go to https://www.queuemetrics.com/?lid=N188 and click webinar.



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QueueMetrics-Live management solution for call-centers guided trial

2020-08-06

Monitor Everything in Your Call-Center with QueueMetrics-Live hosted solution:

- Track all call center events with over 200 different historical metrics and full QA.

- Manage all processes in realtime directly from your wallboards and real-time views.

- Improve agent productivity with self-service presence management, WebRTC softphone and screen-pops that work with all modern CRMs.

- Worry-free on-boarding service with a dedicated engineer during your free trial.

- Easy integration with VoIP providers

Start your guided test, visit https://www.queuemetrics-live.com?lid=N187

And watch the video presentation:





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QueueMetrics Call Center Monitor Webinar Series

2020-08-04

Analyze and improve everything in your call center.

Discover QueueMetrics monitoring software for Asterisk with our Webinar Series 2020.

Learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate reports?
How can you supervise and control your agents daily workflow in remote working?
How can you increase your call center performances?

Book your webinar now!

Go to https://www.queuemetrics.com/?lid=N186 and click webinar.



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Want to learn something new? CommCon sessions now available.

2020-07-22

Due to the Covid19 crisis, CommCon was held as a virtual conference format with 20 Sessions over 5 days, with world class experts in VoIP and WebRTC discussing the present and future of VoIP technology, market and community.

The conference happened between the 13th and the 17th of July, but all of its material is freely available online - it is a great opportunity for you to discover news and suggestions to improve your call center and VoIP business.

"We are very proud of helping make CommCon happen as a Gold Sponsor" - says Lorenzo Emilitri, CEO of Loway - "because of the high quality of content produced will definitely help our community of VoIP professionals to grow inclusively, no matter where people live."

Check out Lorenzo's presentation on modern analytics for contact centres and how to deploy it at scale for hosted VoIP providers at:


And make sure you check out all the excellent and free content available on the channel.



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Call Center Monitoring with QueueMetrics Webinar Series 2020

2020-07-21

Measure, analyze and manage everything in your Asterisk call center.

Discover QueueMetrics monitoring software with our new Webinar Series for 2020.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate detailed IVR and ACD reports
How can you supervise your agents daily workflow in deep details
How can you increase your customer satisfaction, SLA and call center performance and much more!

Book your webinar today, go to https://www.queuemetrics.com/?lid=N184 and click webinar.



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QueueMetrics-Live management solution for call-centers free guided trial

2020-07-14

QueueMetrics-Live cloud solution for call centers enhances your productivity and improves the daily workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.

With QueueMetrics-Live:

- Full featured trial is free
- Installation, set up and introduction is free
- Updates are free
- Support is free
- Ideal for remote working and productivity control
- One of our engineers will be dedicated to you during testing and after...!

Improve your Voip business. Check it now:

https://www.queuemetrics-live.com?lid=N183



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Call Center Monitoring and Management with QueueMetrics Webinar Series 2020.

2020-07-07

Measure and improve your Asterisk or FreePBX call center daily management.
Discover QueueMetrics monitoring suite with the new Webinar Series 2020.

Tune in and learn the answers to these questions:

How can you monitor calls and queues in real time, generate accurate IVR and ACD reports with a small budget investment?
How can you supervise your agents daily workflow, pauses, taken and lost calls and more?
How can you increase your customer satisfaction, SLA and call-center performances?

Book your free webinar today, go to https://www.queuemetrics.com/?lid=N182 and click webinar.



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MiRTA PBX Integration Guide for QueueMetrics-Live

2020-07-02

How can you connect your MiRTA PBX with QueueMetrics-Live monitoring software?

MiRTA PBX is now fully compatible with Lowayā€™s QueueMetrics-Live, offering an enhanced monitoring and reporting suite to call center professionals.

QueueMetrics-Live is natively multi-tenant, therefore it is a perfect fit for Voip providers running MiRTA, because each MiRTA tenant maps to a single QueueMetrics instance.

QueueMetrics lets you track agent productivity, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics, monitor realtime processes and more.
It includes a dedicated agent interface with text messages and alarm options, an agent page, a wallboard system, a ready to use WebRTC softphone and a complete quality tracking tool.

In this tutorial you will learn the necessary steps in order to integrate your QueueMetrics-Live instance with your MiRTA PBX installation.

Read it now:

https://www.queuemetrics.com/blog/2020/07/02/MiRTA-PBX-Integration/?lid=N181.



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WombatDialer predictive dialer software free trial!

2020-06-24

Automate your outbound dialing, eliminate dead time between calls and enhance your contact center outbound campaigns performances.

With easy to use campaign management tools, WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

WombatDialer is highly scalable, multi-server and works with your existing Asterisk or FreePBX installation.

You will be supported by one of our engineers during the testing phase and after.

Request your free full featured trial today:

https://www.wombatdialer.com/?lid=N180.



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Upgrading QueueMetrics' yum repository to HTTPS.

2020-06-17

QueueMetrics is a highly scalable monitoring software that lets you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

You can measure all contact centre activities with more than 200 different metrics and manage realtime processes with extensions and call control, live alarms, whisper, spy, barge mode and much more.

Upgrading the QueueMetrics yum Repository to HTTPS is very simple, discover how with this new tutorial:
https://www.queuemetrics.com/blog/2020/06/17/yum-update-queuemetrics/?lid=N179.



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Call Center Monitoring with QueueMetrics - Webinar Series 2020

2020-06-16

Measure, analyze and improve your Asterisk or FreePBX call center daily workflow.

Discover QueueMetrics monitoring software with our Webinar Series for 2020.

The Webinar is live with practical demonstration and final Q/A session.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment?
How can you supervise and control your agents daily workflow, pauses, taken and lost calls and more, in deep details?
How can you increase your customer satisfaction, SLA and call center performance and much more!

Book your free webinar now! Go to https://www.queuemetrics.com/?lid=N178 and click webinar.



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Jose Montes - Channel Manager of VitalPBX - speaks about the benefits of integration with QueueMetrics

2020-06-10

VitalPBX is now fully compatible with Lowayā€™s QueueMetrics software, offering an enhanced monitoring and reporting suite to call center professionals.

QueueMetrics lets you track agent productivity, time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

It simplifies call center daily workflow using a dedicated agent interface with text messages and alarms options, integrates easily with all modern CRMs, includes a ready to use WebRTC softphone and a complete quality tracking tool.

Learn more about the benefits of this integration and the evolution of call center market in this brand new interview by Loway.

Read now:

Learn more:https://www.loway.ch/asterisk-callcenter-interviews.jsp?uid=interview-20200608-Jose-Montes&lid=N177



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How can you handle your call center peak times while agents are working from home?

2020-06-03

Due to recent COVID19 crisis, most call centers are adopting remote working solutions. This can create a problem as agents will work from outside the company, staff is reduced and your service performance suffers.

If you are running an inbound call centre it often happens that you experience long waiting times in specific days of the week or hours. With WombatDialer predictive dialer you can successfully manage this issue using Queue Call-Back feature.

Learn more:https://www.wombatdialer.com/blog/blog/2020/06/02/wombatdialer-handle-peak-times/?lid=N176



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Test Your QueueMetrics-Live service today!

2020-05-20

QueueMetrics-Live cloud solution for call centers enhances your agent productivity and improves the daily workflow using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool.

Track all contact centre activities with more than 200 different metrics and manage processes in realtime with extension, call control, live alarms, whisper, spy and barge mode, and all the advantages offered by a cloud solution like free updates, management, data retention and configuration.

Ideal for call center remote working and multi tenant PBXs.

Plus installation and configuration is free!

Test now:https://www.queuemetrics-live.com?lid=N174

Available for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX, MiRTA, VitalPBX and many other Asterisk distros.



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Easy and Effective Remote Working with QueueMetrics-Live: Four Features for Success.

2020-05-12

During the current COVID19 crisis the majority of call centers will transition to smart working softwares. Extending the office VPN isnā€™t enough in this scenario, as it becomes difficult to track agentsā€™ activities while they are working from home or remotely.
With QueueMetrics-Live cloud service for call center monitoring this is possible.

Discover the four key features offered by QueueMetrics-Live that will contribute to your call center success while working remotely during this crisis and afterwards too!

Read more:

https://www.queuemetrics.com/blog/2020/05/12/remote-working-covid19-success/?lid=N173



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QueueMetrics On Premise Setup Guide for VitalPBX out now

2020-04-30

VitalPBX is now fully compatible with QueueMetrics call center suite, offering enhanced reporting features.

QueueMetrics monitoring solution enhances agents' productivity and improves call center daily workflow with a dedicated agent page, outcomes, wallboards, WebRTC softphone, integration with CRMs and quality tracking tools.

QueueMetrics has more than 200 different metrics and realtime monitors with calls control, live alarms, whisper, spy, barge mode and much more.

With this new guide you will learn how to integrate your VitalPBX with QueueMetrics on premise software.

https://www.queuemetrics.com/blog/2020/04/29/queuemetrics-guide-vitalpbx/?lid=N172



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Hector Bravo of Iterum Connections - speaks about his experience setting up QueueMetrics-Live for a big call-center monitoring project during COVID19 crisis.

2020-04-22

QueueMetrics-Live cloud solution for Asterisk PBX, with its integrated agent page, wallboards, realtime monitoring tools, WebRTC soft-phone and more than 200 different metrics, can improve your call center business and remote working consistently.
Discover how in this brand new interview by Loway, read it now:

https://www.loway.ch/asterisk-callcenter-interviews.jsp?uid=interview-20200421-Hector-Bravo&lid=T171

QueueMetrics-Live software is available as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.



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How can you adapt your Asterisk call-center to work from home during Coronavirus?

2020-04-17

Companies from many different markets worldwide are struggling during this crisis, but callcenter industry is experiencing a continuos growth.

With the ability for agents and supervisors to work directly from home, contact centers can continue their business without service interruption, seeing a great return on investment.

QueueMetrics, with its integrated agent page, customizable wallboards, realtime monitoring tools, deep reporting system and even WebRTC soft-phone, is the best way to go in this situation.

Discover how in this new article:

https://www.queuemetrics.com/blog/2020/04/15/call-center-remote-working-covid19/?lid=N170

QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.



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New Webinar Series Remote Working with QueueMetrics available now.

2020-04-07

How can you monitor your agents when everybody is working from home?

Measure, analyze and improve everything in your Asterisk or FreePBX call center with no need to be in the company office.

QueueMetrics, with its integrated agent page, wallboards, realtime monitoring tools, and even WebRTC soft-phone, is the way to go in this situation.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment directly from home?
How can you supervise and control your agents daily workflow remotely?
How can you increase your customer satisfaction, SLA and call center performance
and much more!

Discover how you can enhance your productivity and manage your remote working callcenter with QueueMetrics.

Book your free webinar today. Go to https://www.queuemetrics.com/?lid=N169 and click the webinar button.



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Asterisk call center monitoring with QueueMetrics - Webinar Series 2020.

2020-03-10

Measure and improve your callcenter daily workflow. Discover QueueMetrics monitoring software with the new Webinar Series for 2020.

QueueMetrics lets you track agent productivity, time, payrolls, targets, conversion rates, ACD, IVR, Music on hold, outbound campaign statistics and monitor realtime processes with an advanced wallboard system.
It simplifies agents workflow using a dedicated agent interface, integrates easily with all modern CRMs and includes a ready to use WebRTC softphone.

Track contact centre activities with more than 200 different metrics and manage call center processes in realtime with extensions and calls control, whisper mode, spy and barge mode.

Book your free webinar today.

Go to https://www.queuemetrics.com/?lid=N165 and click the webinar button.

QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.



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QueueMetrics-Live integration tutorial with GrandStream UCM

2020-03-03

Grandstreamā€™s UCM series of IP PBX is now fully compatible with Lowayā€™s QueueMetrics call center software, offering an enhanced monitoring and reporting suite.

The UCM series of IP PBXs offer an extensive set of unified communication features with no licensing or upgrade fees.

QueueMetrics-Live cloud solution enhances agent productivity and improves the daily workflow using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs and a quality tracking tool.

Track all contact centre activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, live alarms, whisper, spy and barge mode, and all the advantages offered by a cloud solution.

With this new tutorial you will learn how to integrate your UCM PBX with QueueMetrics-Live software.

Read more:https://www.queuemetrics.com/blog/2020/02/21/QueueMetricsLive-integration-Grandstream-UCM/?lid=N164.



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Loway and Grandstream Announce Product Compatibility

2020-02-26

Loway Switzerland and Grandstream today announce successful product compatibility testing.

Grandstreamā€™s UCM series of IP PBX is now fully compatible with QueueMetrics-Live software, offering an enhanced call center monitoring and reporting solution.
Call centers around the world can use QueueMetrics-Live to track and analyze communications through the UCM series to access extended metrics, better manage agents and increase overall productivity.

Read more here https://www.loway.ch/press-releases.jsp?uid=press-20200225-QueueMetrics-Grandstream-Integration&lid=N162.

QueueMetrics-Live cloud solution enhances agent management and improves the daily workflow using a dedicated agent page with alarms, outcomes, a WebRTC softphone, integration with all modern CRMs and a complete quality tracking tool.

QueueMetrics-Live takes advantage of more than 200 different metrics and let's you manage processes in realtime with extensions, calls control, live alarms, whisper, spy and barge mode, and all the advantages offered by a cloud solution like free updates, management, data retention and configuration. Plus first month, e-mail support and installation free!

If you want to request a trial of QueueMetrics-Live for Grandstream UCM visit www.queuemetrics.com.



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Loway announces the release of WombatDialer predictive dialer version 20.02

2020-02-18

Loway today announced the release of WombatDialer predictive dialer for Asterisk PBX version 20.02.

Release 20.02 is designed to make the life of administrators easier, with many small fixes that improve the overall experience of running the dialer for both small and very large systems.

The Loway development team did a lot of work on improving the handling of the dialer black lists and the tracking of attended and unattended transfers from call center queues.

WombatDialer 20.02 takes advantage of a brand new and improved GUI and improvements to the API system, with full visibility of JMX internals.

On top of this, about 40 bugs and minor issues were fixed.

WombatDialer 20.02 is immediately available, as a RPM package for CentOS 6+, a tar.gz archive or a pre-configured Docker image. Get it from https://www.wombatdialer.com/installation.jsp.

If you currently have a licensed WombatDialer system, you can upgrade now at no extra cost.

For detailed information or a free trial please visit the WombatDialer official website and read the what's new at https://www.wombatdialer.com/blog/blog/2020/02/17/wombatdialer-release-2002/?lid=N161.

WombatDialer software is available on premise for Asterisk, FreePBX, Issabel, and many other Asterisk distros.
Contact our sales support for more details.



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QueueMetrics-Live on PBXact Quick Setup Guide

2020-02-13

QueueMetrics-Live cloud solution for call centers enhances your agent productivity and improves the daily workflow using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool.

Track your contact centre activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, live alarms, whisper, spy and barge mode, and all the advantages offered by a cloud solution like free updates, management, data retention, installation and configuration.

If you are testing QueueMetrics-Live on your PBXact platform (powered by FreePBX), follow our new guide for a quick setup:
https://www.queuemetrics.com/blog/2020/02/12/QueueMetricsLive-installation-PBXact/?lid=N160



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QueueMetrics On Premise Quick Setup on PBXact - Tutorial

2020-02-05

QueueMetrics is a reporting and monitoring software for Asterisk, FreePBX and PBXact that lets you track agent performance, targets, conversion rates, ACD, IVR, MoH, call outcome, and generate outbound campaign statistics.

You can measure and improve all contact centre activities with more than 200 different metrics and manage realtime processes with extensions and calls control, live alarms, whisper mode, spy and barge mode and wallboards.

If you are testing QueueMetrics on your Sangoma PBXact platform, with this new guide you'll find out how to quickly set everything up.

Read more: https://www.queuemetrics.com/blog/2020/02/05/QueueMetrics-installation-PBXact/?lid=N159



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QueueMetrics for Asterisk Migration Process - Tutorial

2020-01-29

What is the correct procedure to migrate QueueMetrics to a new server?

QueueMetrics for Asterisk call-center lets you track agent time, measure targets, ACD, IVR, MoH, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

You can measure all contact centre activities with more than 200 different metrics and manage processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode.

Sometimes, migrating QueueMetrics to a new server is the easiest way to upgrade the software to the latest version.

There are different approaches on how to migrate it, this tutorial will focus on the most basic and reliable procedure.

Read more: https://www.queuemetrics.com/blog/2020/01/28/QueueMetrics-Asterisk-migration/?lid=N158



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QueueMetrics for Asterisk call center software free trial.

2020-01-22

Our call-center software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

QueueMetrics simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options. It integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.

Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode.

More metrics and reports coming out for free every year!

You can start your QueueMetrics full featured 30 days trial today, our engineers will support you during the entire testing process setting the solution according to your needs.

Check https://www.queuemetrics.com/?lid=N157 and request your free demo.

QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros. Contact our sales support for more details.



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Asterisk Call Center Monitoring with QueueMetrics New Webinar Series 2020.

2020-01-16

Measure, analyze and improve everything in your Asterisk or FreePBX call center daily workflow. Discover QueueMetrics monitoring software with our new Webinar Series for 2020.

The Webinar is live with practical demonstration and Q/A.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, track queues, generate accurate IVR and ACD reports and analysis with a small budget investment
How can you supervise and control your agents daily workflow, pauses, taken and lost calls and more in deep details
How can you increase your customer satisfaction, SLA and call center performance
and much more!

Book your free webinar. Go to https://www.queuemetrics.com/?lid=T156 and click the webinar button.



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WombatDialer Asterisk call center predictive dialer software free trial and set up!

2019-12-17

Automate your outbound dialing, eliminate dead time between calls and bring your contact center performances to the next level.

With easy to use campaign management tools WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

Contact us today and request your Pre-Sales engineer free support and 30 days full featured trial:

www.wombatdialer.com



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Loway announces the opening of the new Singapore datacenter for QueueMetrics-Live service.

2019-12-11

Loway announced today the opening of the new Singapore datacenter for its QueueMetrics-Live solution service.

QueueMetrics-Live collects data from an Asterisk, FreePBX, FreeSwitch or Yeastar appliances and generates analytical reports with over 200 different metrics, covering all the key categories for an effective call center management.

The new cluster provides users throughout Pacific Asia and nearby regions with great connectivity and the best overall monitoring and reporting experience.

Read it now: www.loway.ch/press-releases.jsp?uid=press-20191211-New-Datacenter-Asia



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QueueMetrics monitoring suite Quick Setup tutorial for FreePBX

2019-12-04

QueueMetrics is a highly scalable monitoring and reporting suite for FreePBX that addresses the needs of thousands of contactcenters worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, wallboards, WebRTC soft-phone and an easy to use interface.

If you are testing QueueMetrics On Premise on your FreePBX platform, read this new tutorial in order to find out how to quickly set everything up.

Read it now: www.queuemetrics.com/blog/2019/11/19/QueueMetrics-FreePBX-quick-setup



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QueueMetrics for Asterisk PBX Black Friday

2019-11-26

We are celebrating Black Friday by offering a 10% discount to all new customers contacting us at sales@loway.ch

Don't miss the 10% off, contact us now! This offer expires the 2nd of December 2019.



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QueueMetrics-Live Guide: Quick Setup on FreePBX

2019-11-19

QueueMetrics-Live is a highly scalable monitoring and reporting suite that offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics, wallboards monitoring, agent page, WebRTC softphone with an intuitive and easy to use interface.

QueueMetrics-Live is an hosted service provided by Loway. If you are testing it on your FreePBX platform, read ahead to find out how to quickly set everything up!

Read the full guide at www.queuemetrics.com/blog/2019/11/19/QueueMetrics-Live-quick-setup

Request your free trial for 30 days at the official website www.queuemetrics-live.com



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Loway announced the release of the new QueueMetrics suite for Asterisk PBX version 19.10

2019-10-29

Loway Switzerland announced today the new version of its professional monitoring and reporting suite QueueMetrics.

QueueMetrics collects data from an Asterisk or FreePBX and generates analytical reports with over 200 different metrics, covering the key categories for an effective call center management, including realtime panels, historical reporting system, supervisor page, agent page, wallboards, quality assessment modules, payroll management, soft-phone and much more.

Release 19.10 focuses on a major improvement in the user interface, now rebuilt with a modern toolkit for an up-to-date look and full support to mobile browsers.

The data Synchronizer module is completely new, easier to use and more efficient, while agents actions can be now performed through a JSON API, security and data protection has been largely improved too.

Support for Korean language has been added as well as several bug fixes added.

For more information about QueueMetrics 19.10 check the official Press Release at

www.loway.ch/press-releases.jsp



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QueueMetrics and WombatDialer new Webinar series 2019

2019-10-23

Asterisk Call Center Management with QueueMetrics and WombatDialer.

New webinar series for Loway's solutions out now.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment
How can you supervise your agents daily workflow in deep details
How can you increase your customers satisfaction
How can you create and run successful outbound campaigns

and much more!

Subscribe now for free at https://bookwhen.com/loway



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Loway announces its participation to AstriCon 2019

2019-10-17

Loway announced today its participation to AstriCon 2019 USA.

AstriCon event gives all members of the Asterisk and FreePBX community a place to learn about the new technologies and news. It will take place from October 29-30 at the Omni Hotel at the Battery in Atlanta.

Loway's Founder, Mr. Lorenzo Emilitri, will deliver a technical speech entitled "Ingenuity, resilience, simplicity and many mistakes - from on-premise to cloud platform" that covers how to transition a mature software product into a cloud-based, large scale, real-time call-center analytics platform.

QueueMetrics-Live suite collects Asterisk or FreePBX data and generates analytical reports for over 200 metrics, covering all the key categories for a call-center effective management.

For more information visit www.loway.ch/press-releases.jsp



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Ingenuity, resilience, simplicity and many mistakes - from on-prem to cloud platform

2019-10-02

In this video conference held during JanusCon 2019, Mr Emilitri, CEO of Loway, speaks about transition from on-prem to cloud platforms.


The speech covers how to transition a mature product into a cloud-based, large scale, real-time callcenter analytics platform taking advantage of his long term experience matured in Loway working with QueueMetrics-Live SAAS service.

QueueMetrics-Live suite collects Asterisk PBX data and generates analytical reports for over 200 metrics, covering all the key categories for a call-center effective management (reporting, supervisor page, agent page, quality assessment, wallboards, queue and agents management).

Please check the official QueueMetrics websites for more information and trial requests: www.queuemetrics.com and www.queuemetrics-live.com



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Advanced Troubleshooting Tutorial: "Filling a data gap in QueueMetrics" - out now!

2019-09-25

Are you missing data in QueueMetrics for a certain number of days? Do you think you can have a ā€œholeā€ in your data?
In this brand new advanced tutorial you will learn how to import missing data in QueueMetrics, using our uniloader service.

Read the full article now:
www.queuemetrics.com/blog/2019/09/25/filling-data-gap-queuemetrics



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WombatDialer Asterisk call center predictive dialer software free trial!

2019-09-24

Easy automate your dialing, eliminate dead times between calls and enhance your overall contact centre performances.

With an easy to use campaign management tool WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

WombatDialer is highly scalable, multi-server and works with your existing Asterisk PBX and all its most popular distros.

Begin your WombatDialer trial now: www.wombatdialer.com

Our engineers will support and guide you free of charge for the entire duration of your testing process!



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QueueMetrics Asterisk Call Center Management Webinar series 2019

2019-09-17

Discover how to manage, measure and improve everything in your Asterisk based call center.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment
How can you supervise your agents daily workflow in deep details
How can you increase your customers satisfaction
and much more!

Book your live session now at bookwhen.com/loway



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Loway Switzerland partners with DVCOM Technology for Gitex Technology Week 2019

2019-09-11

GITEX Technology Week is the must-attend event for whatā€™s coming next in the world of technology and business.
Top technology enterprises and startups from around the world reveal their life-changing innovations and solutions.

Loway will present the new call center management software lineup at DVCOM Technology booth.

Meet DVCOM expert team at booth Z2-C1 Zabeel Hall-2, where they will guide you through the new features of the Loway call-center solutions family and introduce you to the new QueueMetrics-Live SAAS service and the new predictive dialer WombatDialer.

For each solution you will receive free full featured trial versions.

For more information visit GITEX2019 Press Release



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QueueMetrics-Live business opportunity for Voip Hosted Providers

2019-09-10

Loway has a SAAS offering called QueueMetrics-Live that provides monitoring and reporting services to call-centres, as well as small to big businesses.

QueueMetrics tracks targets, conversion rates and agents activities, with a wide range of different historical and real-time statistics. You can add it to the VMs of your customers and activate the services they want for the period they need, with no long term commitments.

No extra work needed on your side. Loway helps you with installation and configuration, manage it for you and it runs on your own domain name with your logo for a seamless integration with your services.

Visit our QueueMetrics-Live reseller page for more information www.queuemetrics-live.com/resellers.jsp or contact our sales department at sales@loway.ch for a presentation or quote.



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Loway Switzerland announces the participation to JanusCon 2019 the 25th of September.

2019-09-04

Lorenzo Emilitri, founder & CEO of Loway, will speak about transition from on-prem to cloud platforms at JanusCon 2019 Italy, the event born out of the creative minds of a handful of Italian RTC passionates, with the intent of sharing ideas and experiences on real-time communications and VOIP in a relaxed and warm environment.

The speech is entitled: "Ingenuity, resilience, simplicity and many mistakes - from on-prem to cloud platform", and will cover how to transition a mature product into a cloud-based, large scale, real-time callcenter analytics platform taking advantage of the long term experience matured working with QueueMetrics-Live SAAS service.

QueueMetrics-Live suite collects PBX data and generates analytical reports for over 200 metrics, covering all the key categories for a call-center effective management like reporting, supervisor page, agent page, quality assessment, wallboards and much more.

For more information check www.loway.ch/press-releases.jsp



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Loway announced the Partnership with Acuity Unified Communications

2019-08-28

Acuity Unified Communications is now an official Loway reseller partner.

Acuity is a professional IP-based communications provider with a broad range of Unified Communications solutions, high-speed dedicated internet access circuits, MPLS and IPVPN solutions and various Hosting Services from privately-owned independent platforms located across multiple UK data centres, designed with High Availability, Business Continuity and regulatory compliance in mind.

Loway board of management welcomes Acuity UC team of experts in the worldwide family of resellers as a strong, first class, Loway's partner.

For more information check www.loway.ch/press-releases.jsp



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Asterisk PBX call-center management e-books 2019 series

2019-08-27

Learn how you can monitor call center calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment or how you can supervise your agents daily workflow improving customers and agents satisfaction.

Every contact centre information is at your disposal and under accurate control.

Each month a new free e-book for you.

Read them now at www.loway.ch/ebooks.jsp



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WombatDialer Asterisk call center predictive dialer trial!

2019-08-20

Automate your outbound dialing, eliminate dead time between calls and enhance your Asterisk contact centre performances.

With easy to use campaign management tools WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

WombatDialer is highly scalable, multi-server and works with your existing Asterisk PBX and its distros.

Begin your WombatDialer free trial today: www.wombatdialer.com

Our engineers will support and guide you free of charge for the entire duration of the testing period!



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John Dowbiggin, founder and CEO of Acuity Unified Communications speaks about QueueMetrics and the future of Asterisk based call-center industry.

2019-08-13

Among the experts who contributed to our blog project are some of the most prominent call-center analysts and contact centre market leaders of this generation.

Here we highlight predictions of the people most deeply involved in shaping the Asterisk industry present and future.

John will guide us through different tips and suggestions coming from his long term experience in the Asterisk market and call center business.

Read the full interview at www.loway.ch/asterisk-callcenter-interviews.jsp.

For more information about QueueMetrics and WombatDialer visit www.queuemetrics.com/about.jsp
and www.wombatdialer.com/features.jsp.



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Asterisk Call-center Suite Bundles for monitoring, management and dialing in your contact centre

2019-08-12

Discover the powerful combination of QueueMetrics monitoring suite and WombatDialer predictive dialer for Asterisk call-center.

If you need a complete, all-in-one suite for monitoring, reporting and dialling, Loway provides bundles at a very attractive price with both solutions included.

Create reliable and deep inbound analysis and combine them with the outbound advanced capabilities of a next generation predictive dialer.

Find more information about QueueMetrics PRO and the new call-center bundles at www.loway.ch/solutions.

For more information about QueueMetrics and WombatDialer visit www.queuemetrics.com/about.jsp
and www.wombatdialer.com/features.jsp.



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New Yeastar PBX integration with QueueMetrics, guide and tutorial portal out now!

2019-08-05

A new section on our QueueMetrics Live website has been dedicated to gathering all the Yeastar PBX and QueueMetrics related guides and tutorials.

Discover it now at:
www.queuemetrics.com/blog

Request your 30 days free trial today! Installation is included.



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QueueMetrics Training and Certification Program 2019.

2019-07-31

Learn the essentials of QueueMetrics Asterisk callcenter monitoring suite with the new live course with our engineers.

Loway trainers will teach you how to install, configure and get the best from QueueMetrics reporting and management software.

Certification is included, allowing you to bring new skill sets to your job profile.

QueueMetrics Training is an online live course with 16 chapters include a total of approximately 5 hours of contents, plus a question-answer section at the end with the teacher.

Discover more: www.queuemetrics.com/training.jsp



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QueueMetrics-Live for Voip Hosted Providers

2019-07-19

As a hosted PBX provider you would like to deliver to your customers a monitoring and reporting service that tracks everything in their call-centre including targets, conversion rates and agents activities, with a wide range of different historical and real-time reports and statistics.

Used by thousands of contact-centers worldwide, QueueMetrics-Live represents a unique opportunity to provide a powerful management tool, complete your portfolio and increase the customer base.

You can add QueueMetrics Live to the VMs of your customers and activate the services they want for the period they need them. It runs on your own domain name and shows your logo for a seamless integration with your web services.

Visit our QueueMetrics-Live reseller page for more information www.queuemetrics-live.com/resellers.jsp

or contact our sales department at sales@loway.ch



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Asterisk call-center management tutorial and e-book 2019 series

2019-07-16

Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment.
Learn how you can supervise your agents daily workflow improving both customers and agents satisfaction.

Every month a new free e-book for you!

Read it now:

www.loway.ch/ebooks.jsp



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QueueMetrics is now on Gentoo Linux!

2019-07-10

QueueMetrics call center suite for Asterisk PBX is now available on the Gentoo Linux Operating System.

Check this new tutorial for installation tips and procedures.

Read it now:

www.queuemetrics.com/blog/2019/07/10/Tutorial-Gentoo



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Effective Asterisk Call Center Management and Reporting with QueueMetrics

2019-06-18

This video webinar is an opportunity for you to learn valuable information about effective call center management using QueueMetrics software for Asterisk PBX.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment?
How can you supervise your agents daily workflow in deep details?
How can you increase your customers satisfaction?

and much more.

Watch it now!

Feel free to request your 30 days trial at www.queuemetrics.com



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QueueMetrics-Live monitoring and reporting suite for Asterisk PBX free test!

2019-06-05

QueueMetrics-Live is a monitoring and reporting cloud solution that can track everything in your Asterisk based call-center: targets, conversion rates and all agents activities.

Imagine to access all the features of QueueMetrics with the advantages offered by a cloud solution and you will have an idea of what QueueMetrics-Live is and what it can do for your business.

Billing is monthly, you pay only what you use and installation is free!

Test it now for 30 days (free of charge)

www.queuemetrics-live.com/features.jsp



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Music on Hold Tracking tutorial for QueueMetrics call center suite

2019-05-28

One of the questions you may have when analyzing your call-center performance is: how much time did our agents put the caller on-hold?

QueueMetrics provides metrics about time on hold that the PBX do not provide, learn how to get it with this new tutorial:
www.queuemetrics.com/blog/2019/05/27/Music-on-hold-update



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WombatDialer Asterisk call center predictive dialer software free trial available now

2019-05-23

Automate your outbound dialing, eliminate dead time between calls and enhance your contact center performances.

With easy to use campaign management tools WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

Our call-center predictive dialer software is highly scalable, multi-server and works with your existing Asterisk PBX.

Begin your WombatDialer free trial today: www.wombatdialer.com



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QueueMetrics 19.04: the new wallboard features and WebRTC softphone video presentation

2019-05-14

QueueMetrics version 19.04 introduces several new features that enhance the software usability and increases the analysis capacity. The most important are related to the wallboard realtime monitoring tool and the new improved WebRTC soft-phone.

The wallboard is greatly improved and expanded to reach feature parity with the classic Real-Time page. Now, whatever you used to do with the Real-Time page is doable with the wallboards - and completely configurable.
The wallboard includes a WebRTC soft-phone, so you can do spying, barging and whispering right within your browser.

Discover more in this new video presentation: www.youtube.com/QueueMetrics

QueueMetrics 19.04 is immediately available as an RPM package, a TGZ file or a Docker image on DockerHub.



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New QueueMetrics 19.04 call center suite free trial available now!

2019-05-03

With its brand new reporting system and engine our call-center software lets you monitor agent productivity, measure targets, conversion rates, view campaign statistics with a simple easy to use interface and customizable wallboards.
A new improved WebRTC soft-phone and the agent page is also included in the suite.

Start your free full featured 30 days trial today:

www.queuemetrics.com

Also available as QueueMetrics-Live cloud hosted service.



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WombatDialer Tutorial: Enable Recordings for Reverse Dialing in QueueMetrics

2019-04-25

How do you enable the recordings for the Reverse Dialing mode for WombatDialer?

You might have noticed that in Reverse Dialing mode you are not able to link the recording to the call.
This is due to the way WombatDialer handles the call.

In this new guide we will learn how to edit the Asterisk Dialplan and the WombatDialer configuration, allowing you to link the recording to the correct call.

Read more: www.wombatdialer.com/blog/blog/2019/04/25/reverse-dialing



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QueueMetrics 19.04 WebRTC Softphone Tutorial out now!

2019-04-18

Since QueueMetrics 19.04, QueueMetrics for Asterisk PBX offers a stable WebRTC softphone based on the JsSIP library.

This softphone can be used by callcenter agents, through the QueueMetrics Realtime Agent Page, or by supervisors and administrators through the new Wallboard Page.

This new feature allows agents to work without the need for a physical phone, while supervisors can monitor calls in realtime without leaving the wallboard page.

With this tutorial you will learn all the steps needed to set up and start using the new QueueMetrics softphone. www.queuemetrics.com/blog



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The Training Certification Program for the New QueueMetrics 19.04 is out!

2019-04-16

Learn the essentials of QueueMetrics Asterisk callcenter suite 19.04 with a live training course with our engineers.
Our instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is an online course with 16 chapters including a total of more than five hours of contents example based, plus question-answers at the end.

Discover more: www.queuemetrics.com/training.jsp



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The new QueueMetrics 19.04 is out - update now!

2019-04-10

QueueMetrics version 19.04 introduces a lot of new features that greatly enhance the user experience: new wallboard features, new Spy, Whisper and Barge functionalities, an improved reporting system engine and a new WebRTC soft-phone support.

Check all details:Reselase 19.04 notes page

Update and 30 days testing is free of charge!



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QueueMetrics version 19.04 released today: update is free!

2019-04-05

Loway announces today the new version of its worldwide renowned monitoring and reporting suite for Asterisk PBXs.

QueueMetrics version 19.04 introduces a series of new features that enhance usability and customization.

There are several new wallboard features and new Spy, Whisper and Barge functionalities. The reporting system has been improved a lot with Lost calls, Short calls and Variable filters and a brand new engine under the hood.

A new improved WebRTC soft-phone support has been implemented and experimental support for Freeswitch has been added.

Read all the details and discover more at Reselase 19.04 notes page

You can test free the new QueueMetrics at www.queuemetrics.com



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Discover today the new QueueMetrics-Live monitoring and reporting cloud solution for Asterisk PBX

2019-03-27

QueueMetrics-Live is a monitoring and reporting cloud solution that can track everything in your Asterisk based call-center: targets, conversion rates and all agents activities.

Imagine to access all the features of QueueMetrics with the advantages offered by a cloud solution and you will have an idea of what QueueMetrics-Live is and what it can do for your business.

Billing is monthly, you pay only what you use and installation is free!

Test it now for 30 days (free of charge)

www.queuemetrics-live.com



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The Managing Director of Calltronix Kenya speaks about present and future of Asterisk call center industry.

2019-03-20

Mateen Premji, Managing Director of Calltronix (http://calltronix.co.ke/), speaks about the African contact-center market present and future, sharing with our readers his long term experience on customized service solutions, multi-channel support services and emerging call center organizations.

Calltronix has recently partnered with Loway in order to complement its existing business model and provide QueueMetrics and WombatDialer solutions to customers seeking both on premise and off premise solutions within the East and Central African region.

Read the full interview:

https://www.loway.ch/asterisk-callcenter-interviews.jsp



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QueueMetrics Troubleshooting Tutorial 4: Accessing call recordings out now!

2019-03-12

QueueMetrics is Loway's highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits to call centers professionals.

If you are trying to access call recordings through QueueMetrics without success, here are a few things to be mindful of during the troubleshooting process.

Read our Troubleshooting tutorial 4 now: https://www.queuemetrics.com/blog/2019/03/12/Troubleshooting-accessing-recordings



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Loway Switzerland announces a new channel partnership with Calltronix Kenya

2019-02-28

Calltronix Contact and Training Centre is a Business Process Solutions Company providing customized service solutions to a wide variety of industries and multi-channel support services, including global data support solutions to clients and emerging organizations.

Competency, best practice, service excellence, integrity and honesty are the cornerstones values of Calltronix.

Calltronix is now official Loway channel partner for Kenya, Uganda, Tanzania and Rwanda countries.

Discover more: www.queuemetrics.com/resellers.jsp



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WombatDialer dialer State Page Tutorial out now

2019-02-22

The new Dialer Status page of WombatDialer for Asterisk PBX provides the user with more detailed information about the dialer status, also showing synthetic information about Campaigns, Trunks, Endpoints, Agents and Waiting Calls.

Learn more in this brand new tutorial:

www.wombatdialer.com/blog/blog/2019/02/22/dialer-state-page for details.



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QueueMetrics Certification Training Program 2019 out now.

2019-02-19

Learn the essentials of QueueMetrics Asterisk call-center suite with a live training course with our engineers.

Loway instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live course. The 16 chapters include a total of 5 hours of contents, plus a question-answer section at the end.

Check it now QueueMetrics.com/training for details.



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QueueMetrics Troubleshooting: Sending commands to the PBX

2019-02-14

If you are trying to send commands to the PBX through QueueMetrics, but nothing happens, there is probably an issue with the AMI connection between QueueMetrics and the PBX.

In this new tutorial guide we will take a look at the different parts you need to set up in order to send commands to the PBX correctly.

Read it now:

www.queuemetrics.com/blog/2019/02/13/Troubleshooting-sending-commands



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Answering-machine Detection Tutorial for WombatDialer

2019-02-07

With this new tutorial you will be able to set up an effective answering-machine detection (AMD) system for your call center, using WombatDialer predictive dialer for Asterisk PBX.

We want to run an outbound campaign, in which we play a file and wait for the receiverā€™s acknowledgment by pressing a selected key.
We want to make sure that in case the receiver has an Answering Machine we will get a specific audio message that will be recorded by the machine.

Discover how:

www.wombatdialer.com/blog/blog/2019/02/07/AMD-detection



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QueueMetrics-Live honored with ā€œPremium Usabilityā€ and the ā€œRising Starā€ awards from FinancesOnline Directory

2019-02-05

FinancesOnline.com, a popular B2B software review platform, has assigned the ā€œPremium Usabilityā€ and the ā€œRising Starā€ awards to our product QueueMetrics-Live.

Recognized under their best Top 12 VoIP Software category, QueueMetrics-Live was distinguished with both industry awards for passing the high quality standards set by FinancesOnlineā€™s experts. The review platform reserves this industry award to software companies that provide an exceptional user experience and unparalleled ease of use for executing oneā€™s day to day tasks and projects. Similarly, the Rising Star award acknowledges QueueMetrics-Live as a monitoring and reporting software trusted by Asterisk-based PBX.

The QueueMetrics-Live overview sheds more light on FinancesOnlineā€™s findings. As stated by the review team, some of the notable features and key benefits that set us apart from other VoIP software alternatives include:
Real-time analysis on a custom dashboard that displays all important KPIs.
ā€œUnmatched scalabilityā€ that makes it easy to handle sudden spikes and large drops in calls.
Agent management tools that simplify tracking of call conversions.
Effortless and fast deployment.
Cost-effectiveness due to its subscription-based pricing that can be adjusted based on a userā€™s changing business requirements.

We want to thank the team of FinancesOnline.com for the acknowledgment of our work and we will put all our efforts to confirm their trust in our products.

You can read the full review on FinancesOnline.com and if you are already our customer donā€™t miss to leave your feedback.



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Troubleshooting: QueueMetrics Agents setup guide

2019-01-31

Agent configuration in QueueMetrics monitor for Asterisk PBX can vary, depending on the PBX setup.
In this guide we go through the steps you need to take to ensure that your agents are correctly setup.

Learn how to easily setup your agents in QueueMetrics.

Read it now:

www.queuemetrics.com/blog/2019/01/30/Troubleshooting-Agent-setup



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WombatDialer: Copy Campaigns Panel Tutorial

2019-01-25

The Copy Campaigns Panel of WombatDialer for Asterisk PBX allows you to create a new campaign, using an existing campaign as a template.

The panel prompts you to choose an existing campaign and loads its data. You can then modify them, see the call lists connected to it, remove them, add some existing lists to it and much more.

Discover how to effectively use it with this new tutorial:

www.wombatdialer.com/blog/blog/2019/01/25/copy-campaigns



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Troubleshooting: Sending data to QueueMetrics

2019-01-17

If after QueueMetrics call-center suite installation you are not seeing any data, usually the main reason is that QueueMetrics is not yet receiving them.
In this case itā€™s highly probable that Uniloader is not working correctly.

Discover how to make your easy and quick troubleshooting.

Check the tutorial here:

www.queuemetrics.com/blog/2019/01/17/Troubleshooting-sending-data-to-queuemetrics



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QueueMetrics and QueueMetrics-Live analytics software free full featured trial available.

2019-01-10

We think that understanding is the base for improving.

Our call-center software lets you monitor agent productivity with wallboards and real time panels, measure targets, conversion rates, and view campaign statistics with a simple easy to use interface.

Measure all the activities and processes that happen in your Asterisk call-center.

Begin your QueueMetrics analytics software free full featured trial:

www.queuemetrics.com

Also available as QueueMetrics-Live cloud hosted service.



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WombatDialer predictive dialer for Asterisk call center free trial!

2018-12-19

Automate your outbound dialing, eliminate dead time between calls and enhance your contact center performances.

With easy to use campaign management tools WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

Our call-center predictive dialer software is highly scalable, multi-server and works with your existing Asterisk PBX.

Start your free trial today: www.wombatdialer.com



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Call-center Suite Bundles for Asterisk PBX out now!

2018-12-11

Discover the powerful combination of QueueMetrics monitoring suite and WombatDialer predictive dialer for Asterisk call-center.

If you need a complete, all-in-one suite for monitoring, reporting and dialling, Loway provides bundles at a very attractive price with both solutions included.

Create reliable and deep inbound analysis and combine them with the outbound advanced capabilities of a next generation predictive dialer.

If you are a new customer and this is your first purchase you can buy your call center suite for Asterisk PBX at the Loway Online Shop

For more information about QueueMetrics and WombatDialer visit www.queuemetrics.com/about.jsp
and www.wombatdialer.com/features.jsp.



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Dimensioning QueueMetrics Call Center Suite for Asterisk PBX

2018-12-04

QueueMetrics monitoring suite for Asterisk PBX is not an especially resource-hungry application and is built to be quite thrifty, but as a tool that can be used in multiple ways and to run possibly very large reports, it is sometimes needed to do a little analysis beforehand.

While actual numbers depend heavily on the specific usage patterns, there are some general guidelines one can follow in dimensioning.

Discover how with this new tutorial:https://www.queuemetrics.com/blog/2018/12/04/dimensioning-queuemetrics



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Asterisk Satisfaction Survey video presentation AstriCon 2018

2018-11-27

AstriCon, the longest-running event devoted to all-things Asterisk, celebrated its 15th year in Orlando.

In 2018 Loway launched a customer satisfaction survey in order to understand the broad trends impacting on Asterisk based call centres.
Which PBX model is the most used worldwide? Are customers and users satisfied? How big are Asterisk call centers?

These are questions that this satisfaction survey, unique in the Asterisk market, answered for the first time.
Results were presented by Loway's Founder in a live session during AstriCon Orlando.

Watch the video conference HERE



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Discovering QueueMetrics: first steps after installation

2018-11-21

Measurement is the first step leading to improvement. In the last ten years QueueMetrics sets up modern standards in performance measurement and reporting for call centers based on Asterisk technology.

With this video tutorial by Loway you will learn the basic configuration steps after QueueMetrics installation.
How to set up queues, create users or agents and perform ICON Agent Page first test.

Watch the video at www.youtube.com/QueueMetrics

Try QueueMetrics free HERE and send us your precious feedbacks!



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Asterisk in the Contact Centre Satisfaction Report 2018 Results

2018-11-14

Which PBX model is the most used worldwide?
Are customers and users satisfied?
How big are Asterisk call centers?

In 2014, Loway Switzerland ran a call center survey for the Asterisk platform with interesting results.

In 2018 Loway launched a similar survey and planned to offer it not just to QueueMetrics users but to the Asterisk contact center community in general.

The results are finally here!

Discover now "Asterisk in the Contact Centre Satisfaction Report 2018".

Visit the survey page at www.queuemetrics.com/asterisk-contactcentre-survey.jsp



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IVR: The Call Center Warm-Up Band - Tips and tricks for a successful IVR management

2018-11-09

Discover the secrets for an effective Asterisk call center IVR management and activity tracking in this new article by Allison Smith (@voicegal) for the QueueMetrics monitoring suite technical blog.

Read it at https://www.queuemetrics.com/blog/2018/11/08/IVR-callcenter-warmup



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Asterisk call-center management tutorial and e-book 2018 series

2018-10-30

Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment or how you can supervise your agents daily workflow improving customers and agents satisfaction.

Every month a new e-book for you.

Read them now free at www.loway.ch/ebooks.jsp



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Managing agents pauses with QueueMetrics call-center suite

2018-10-26

What is the advantage of using the Icon agent page of QueueMetrics to manage pause codes?

QueueMetrics suite for Asterisk call centers lets your Agents manage their own pause status, allowing you to track reliably and consistently their working day.

Pause codes can be customized to suite your needs and are designed so you can run reports with them included.

Learn how in this new tutorial: www.queuemetrics.com/blog/2018/10/26/QueueMetrics-Pause-Codes



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QueueMetrics Free Webinar series 2018 live now!

2018-10-17

Asterisk Call Center Management with QueueMetrics webinar series 2018.

Tune in for free and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment?
How can you supervise your agents daily workflow in deep details?
How can you increase your customers satisfaction?

and much more!

Subscribe now: https://bookwhen.com/loway



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QueueMetrics Free Webinar series 2018 live now!

2018-10-17

Asterisk Call Center Management with QueueMetrics webinar series 2018.

Tune in for free and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment?
How can you supervise your agents daily workflow in deep details?
How can you increase your customers satisfaction?

and much more!

Subscribe now: https://bookwhen.com/loway



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Asterisk Call-Center Survey 2018 results presentation at AstriCon Orlando

2018-10-02

AstriCon, the longest-running event devoted to all-things Asterisk, is celebrating its 15th year in Orlando.

In 2014, Loway ran a call center survey for the Asterisk platform with interesting results.
In 2018 Loway launched a similar survey and planned to offer it not just to QueueMetrics users but to the community of Asterisk contact centers in general.

Which model of PBX is the most used worldwide?
How satisfied are customers and users?
How big are Asterisk call-centers?
And more!

Results are finally here and will be presented by Loway's Founder in a special session at AstriCon 2018 in Orlando, Florida, October 10.

Join us in Orlando: https://astricon2018.sched.com



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How to upgrade from Qloaderd to Uniloader with QueueMetrics

2018-09-27

Why should you upgrade from the old Qloaderd to the new Uniloader?

What benefits does it bring?

Discover in this new tutorial how to get a more stable loader for QueueMetrics that makes easier to diagnose issues and perform administrative tasks for useful functions on an Asterisk system connected with QueueMetrics.

Generate music-on-hold events on queues, outbound call tracking, parked calls tracking as if they were calls handled on a queue and much more.

Read it now for Free:www.queuemetrics.com/blog/2018/09/27/upgrade-to-uniloader



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QueueMetrics Asterisk call-center reporting suite free trial!

2018-09-25

It's time to improve your Asterisk call center business.

We think that understanding is the base for improving.
Our call-center software lets you monitor agent productivity, measure targets, conversion rates, and view campaign statistics with a simple easy to use interface and customizable wallboards.

Measure all the activities and processes that happen in your Asterisk call center.

Ask for your QueueMetrics 30 days full featured FREE TRIAL!
Also available as Live cloud service. Contact sales@loway.ch for more information.



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How to create a Report with QueueMetrics for Asterisk PBX

2018-09-20

You want to create simple but effective QueueMetrics reports that only show the information you really need? Do you feel the need to have different reports for different situation to improve your workflow?

QueueMetrics is a monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime statistics analysis, wallboards and an easy to use interface.

Learn how to create a simple effective report with all the information you need:

www.queuemetrics.com/blog/2018/09/20/howtodo-report



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WombatDialer predictive dialer for Asterisk PBX version 18.08 out now

2018-09-04

Today Loway announced the release of WombatDialer predictive dialer for Asterisk PBX version 18.08.

Release 18.08 offers significant improvements to the suite package centered around visibility, future-proofing and integration.

The Loway development team did a lot of work on improving visibility into the dialer, support for different kinds of servers, dialing and rate limiting, QueueMetric integration, database maintenance and infrastructure.

With 18.08 Loway wanted to make it easier to understand what WombatDialer is doing. Why is the dialer calling so slowly? why is it making just so many calls? Should you use a larger batch size when reading calls?

Learn more www.wombatdialer.com/blog.



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Asterisk Contact Center Official Survey 2018

2018-08-17

The Asterisk contact center customer survey 2018 is out.

It will only take 5 minutes, responses are anonymous and results will give us all a better understanding of the Asterisk industry.

Results will be presented at AstriCon 2018 in Orlando, Florida, October 9-11.

If you complete it, you can receive your copy in October.

Find the survey here www.queuemetrics.com/callcenter-survey-2018.

Thank you for your precious support and collaboration.



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QueueMetrics Installation under Systemd Debian and Ubuntu

2018-08-13

The new installation tutorial of QueueMetricsā€™ Uniloader on a Debian / Ubuntu system is out.
Under Systemd operating systems like Debian or Ubuntu you hove to install QueueMetrics' Uniloader manually.
It might sound a bit daunting however by following this new tutorial you will be guided through the process step by step.

Read it free at www.queuemetrics.com/blog/2018/08/13/debian-installation



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Finance Office Closure 6-17 August

2018-08-06

Our Finance Department's offices will be closed from August 6th to 17th, for Summer Holidays.
Finance will be open normally from 18th of August.

During closure period we will not be able to release new licenses and process invoices.

If you need assistance during that time you can send us an email at sales@loway.ch , we will try to answer your questions in time, but please note we are working reduced hours over the holidays so it might take a little longer than usual.

Thank you for your understanding and patience.

Loway Staff.



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QueueMetrics and WombatDialer for Asterisk PBX Recall Scheduling Tutorial

2018-07-20

With this new tutorial you will learn how to activate the QueueMetrics-WombatDialer Recall Scheduling feature.

One of the most common call center scenario, during an outbound dialing campaign, sees the customer potentially interested not available at call time, so the agent agrees on a better time for the conversation.

QueueMetrics Icon Agent Page allows agents to reschedule the call immediately without having to worry about tracking down all the recalls.

The rescheduled call will be handled by a specific campaign on WombatDialer and will be executed automatically at a set date and time.

Read more at www.queuemetrics.com/blog/2018/07/19/recall-schedule.



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Asterisk Contact Center Official Survey 2018 ā€“ We need your help!

2018-07-10

Four years ago Loway released the first Asterisk contact center survey in order to analyze client satisfaction by polling existing QueueMetrics users.
Now we would like to do it again with support from the Digium team: www.digium.com/blog/2018/06/27/asterisk-contact-center-survey-results-will-be-interesting.

We plan to go through the results in a special session at AstriCon 2018 in Orlando, Florida, October 9-11.

The survey will only take 5 minutes, responses are anonymous and results will give us all a better understanding of Asterisk industry.

If you complete it, you can receive a copy in October 2018, or remaining anonymous if you prefer...

Please complete the survey at www.queuemetrics.com/callcenter-survey-2018, it closes in September.

We want to thank you for every second of time invested in the survey!

See you at AstriCon 2018!



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Loway Switzerland announces a new partnership with CallCabinet Corporation

2018-06-12

Loway is glad to announce its strategic partnership with CallCabinet Corporation for the development of Atmos CallCabinet for QueueMetrics-Live integration.

This partnership will provide QueueMetrics' customers with secure and accurate cloud call recordings for their Asterisk PBX based call centers.
The new Atmos CallCabinet for QueueMetrics-Live includes a pluggable listener module that allows customers to listen to recordings that are being stored remotely in the cloud.

For more information about Atmos CallCabinet for QueueMetrics-Live integration visit www.loway.ch/press-releases.jsp

In order to request your free trial visit www.callcabinet.com/loway-queuemetrics-call-recording



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Asterisk call center survey 2018, we need your help.

2018-06-07

Want to know more about Asterisk call-center market? Help us with the 2018 call center market Survey.

In 2014 Loway released the first Asterisk call center satisfaction survey. We ran the survey as a tool to analyze satisfaction on existing QueueMetrics users. But results went on the direction of an overview of the Asterisk call-center industry in 2014 - 2015.

Now it's time to propose it again and we need your support:

Which model of PBX is the most used?

How satisfied are customers around the world?

How big are Asterisk call-centers today?

The survey will take less than 5 minutes and responses are anonymous. You can sign in and receive a copy of the final survey in October 2018, or remaining anonymous if you prefer.

Follow the link to access the survey www.queuemetrics.com/callcenter-survey-2018.jsp

We really want to thank YOU for every second of your time invested in the survey.



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Asterisk call-center management new ebook 2018 series.

2018-06-06

Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment or how you can supervise your agents daily workflow improving customers and agents satisfaction.

Every month a new e-book for you!

Read them now free at: https://www.loway.ch/ebooks.jsp.



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QueueMetrics Training and Certification Program 2018

2018-06-05

New QueueMetrics Training Program live.

Learn the essentials of QueueMetrics Asterisk callcenter suite with a live training course with our engineers.

Loway instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is an online course. The 16 chapters include a total of approximately 4 hours of contents, plus a question-answer section at the end.

Discover it now www.queuemetrics.com/training.jsp



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New Thursday QueueMetrics webinar series out now!

2018-06-04

Get the best solutions for your Asterisk call-center business!

Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment
How can you supervise your agents daily workflow in deep details
How can you increase your customers satisfaction

and much more.

Subscribe free: https://bookwhen.com/loway



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Asterisk in the Contact Centre report 2018 - we need your help!

2018-05-23

As you may know in 2014 Loway released the first Asterisk call center client satisfaction survey.

Loway ran the survey as a tool to analyze client satisfaction on existing QueueMetrics users. But things got to be more interesting than expected and the result went on the direction of an overview of the Asterisk call-center industry in 2014.

Now it's time to do it again and Loway needs your precious support:

Which model of PBX is the most used worldwide?

How satisfied are customers and users around the world?

How big are Asterisk call-centers today?

The survey will take 5 minutes only, responses are anonymous and it can give a better perspective and understanding of the industry and market.

Follow the link to access the survey Asterisk in the Contact Centre report 2018.

If you help us, you can sign in and receive a copy of the final survey in October 2018, or remaining anonymous if you prefer.

Loway's team personally want to thank YOU for every second invested in the survey.



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Loway announces release of QueueMetrics call center suite version 18.04

2018-04-25

Loway Switzerland announces the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.

Release 18.04 introduces new features and it is focused on security, data protection and call recordings improvement.
There have been five new reports and over 80 bugs fixed and minor features changed since version 17.06.
New features include Scheduled Jobs, Configuration Synchronizer, Password Encryption, Wallboard Queue Filtering and Agent Page Call Variables.

QueueMetrics 18.04 version is now integrated with CallCabinet for QueueMetrics in order to provide unlimited secure cloud call recordings.
A new pluggable listener module is included in version 18.04. This module allows you to listen to recordings that are being stored remotely, using Atmos CallCabinet for QueueMetrics software.

For more information about QueueMetrics 18.04 visit the press release page at https://www.loway.ch/press-releases.jsp?uid=press-20180425-queuemetrics-release_1804.

QueueMetrics 18.04 supports Asterisk 13, 14 and 15, as well as any previous Asterisk version and all major Asterisk distributions and is available as QueueMetrics-Live Cloud service or On-Premise software package.

Updating from a previous working version of QueueMetrics to version 18.04 is free of charge, simply follow the manual indications at http://manuals.loway.ch/QM_UserManual-chunked/ch02.html#_updating_from_a_previous_version_of_queuemetrics.

For a QueueMetrics trial visit www.queuemetrics.com.



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Call center Automated recalls with QueueMetrics

2018-04-20

When managing an Asterisk call center you will often find yourself in a situation where your services have a known peak time.
In this case a need arises to staff agents based on the load at peak.
One of the best possible solutions is to offer your customers the possibility to be called back.

Discover how to manage at best automated recalls with this new tutorial:
https://www.queuemetrics.com/blog/2018/04/19/auto-recalls



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VIP callers management with QueueMetrics

2018-04-06

There are various methods that one can employ to deal with VIP callers. This is usually done with dedicated DIDs, that allows for a prioritized service.
This works, but is often hard to scale to hundreds or thousands of cases so we can definitely do better!

Discover how you can effectively manage this feature with this new tutorial for QueueMetrics call-center suite for Asterisk:
https://www.queuemetrics.com/blog/2018/04/05/vip-callers/



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Loway announces official sponsorship for CommCon 2018

2018-03-26

Loway announces that it has signed on to become official Sponsor of CommCon 2018, held at Wotton House, Surrey UK, on 25 - 29 June.

Loway will be official sponsor with its QueueMetrics call-center suite for Asterisk PBX and WombatDialer predictive dialer.

For more information read the press release at www.loway.ch/press-releases

CommCon is the UK's only Open Source RTC conference run by the community for the community.
At CommCon attendees get two tracks over 3 days covering both WebRTC and Open Source VoIP with an amazing speaker lineup; all of the 4 VoIP projects will be there.
The event will feature a knowledge packed WebRTC track with an update from Google as well as 4 of the Open Source SFU projects in attendance too.

For more information about CommCon visit the official website at https://commcon.xyz
.



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Automating QA with QueueMetrics for Asterisk call center

2018-03-09

Quality assessment is an effective process that significantly improve the awareness of a call center manager.
But it also brings a series of disadvantages because reviewing calls manually is very expensive and most calls are not very informative.

What if we could automate the QA process?

Discover how with this new tutorial for QueueMetrics call center suite:

www.queuemetrics.com/blog/2018/03/08/automating-qa



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Join the Loway team at Asterisk Community Conference Africa 2018

2018-03-06

Loway team will present the new call center software lineup at the Asterisk Community Conference Africa 2018, held at The Wanderers Club in the heart of Sandton, Johannesburg, on 14th and 15th March.

They will guide attendees through the new features of the software portfolio and introduce them to the new QueueMetrics features like the wallboards editor and the new version of the predictive dialer WombatDialer.

Loway's Founder will deliver two technical speeches on March 14 and 15: "Asterisk and the Docker revolution" and "Call centers 101: QueueMetrics and WombatDialer".
The speeches will be in a dedicated room and will cover, respectively, what Docker containers are and how Asterisk can work in a containerized environment, and call center management best practices using QueueMetrics monitoring suite and WombatDialer.

Read more at Asterisk Africa 2018 Event.



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Queue call back tutorial for Asterisk call centers

2018-02-26

You can program an Asterisk queue so that when people tire of waiting, they press a digit and get to a menu where they can leave their number. Then the system queues their call and attempts to call them at a convenient time.

This is possible using the new WombatDialer predictive dialer for Asterisk call centers.

Read the tutorial for free at www.wombatdialer.com/blog



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Loway Switzerland announces its participation to Asterisk Community Conference Africa 2018

2018-02-20

Loway team will present the new contact center management software lineup at the Asterisk Community Conference Africa 2018, where they will guide attendees through the new features of the call-center solutions portfolio and introduce them to the QueueMetrics monitoring and reporting suite.

Loway's CEO and Founder, Lorenzo Emilitri, will deliver two technical speeches on March 14 and 15: "Asterisk and the Docker revolution" and "Call centers 101: QueueMetrics and WombatDialer".

The speeches will be in a dedicated room of the convention and will cover, respectively, what Docker containers are and how Asterisk can work in a containerized environment, and effective call center management best practices using QueueMetrics monitoring suite and WombatDialer predictive dialer.

Read more at Asterisk Africa 2018 Press Release.



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QueueMetrics monitoring suite for Asterisk Payroll tutorial

2018-02-14

Are you looking for a way to easily track your Asterisk call center agents' session times, in order to produce accurate payroll records?
Are you having trouble figuring out how to differentiate between payable and non payable pauses for your workers?

If your answer is yes then discover how with the new QueueMetrics payroll tutorial:

Read free: www.queuemetrics.com/blog/2018/02/13/queuemetrics-payroll



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Call center management with QueueMetrics free webinar

2018-02-07

QueueMetrics Webinar series live:"Asterisk Call Center Management with QueueMetrics".

Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment
How can you supervise your agents daily workflow in deep details
How can you increase your customers satisfaction
and much more!

Register free: https://v1.bookwhen.com/loway



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Asterisk IVR dialer: Inbound Calling is Easy; Outbound Calling is Hard

2018-01-31

Whether itā€™s a regular election or the Prime Minister of Japan calls for a snap election. To capitalize on an electoral opportunity or decide on some pressing social issue. Polling gives political candidates a picture of where they stand with the electorate.

Discover how you can develop an effective Asterisk based telephone survey system using WombatDialer predictive dialer.

Read the "Asterisk IVR dialer" case history at

www.wombatdialer.com/blog



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Tutorial Automatic e-mail notifications with WombatDialer

2018-01-24

Version 16.06 of WombatDialer has been released with a lot of improvements and news. This includes a large number of bug fixes and a few interesting new features.

The most important feature is e-mail notifications. You can now tell WombatDialer to send you an e-mail when a campaign completes or changes its run status. Discover how to use this feature in the new tutorial.

Read it at Wombat Blog



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Begin your WombatDialer predictive dialer free trial today.

2018-01-22

Automate your outbound dialing, eliminate dead time between calls and enhance your contact center performances.

With easy to use campaign management tools WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

Our call-center predictive dialer software is highly scalable, multi-server and works with your existing Asterisk PBX.

Begin your WombatDialer call center predictive dialer software free full featured trial:Free Trial.



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QueueMetrics Tutorial: Wallboard Queue Filtering

2018-01-17

Do you ever wish you could create your own custom wallboard to understand at a glance whatā€™s going on in your Asterisk call center?
Do you need to monitor multiple queues as a single entity, yet maintaining a perception of how the singular queues are doing?
If the answer is yes, read now the new tutorial about queue management with QueueMetrics software:

https://www.queuemetrics.com/blog/2018/01/17/wallboard-queue-filtering.



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Asterisk call-center management tutorial and e-book 2018 series.

2018-01-15

Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment or how you can supervise your agents daily workflow improving customers and agents satisfaction.

Every week a new e-book for you.

Read them now free at: https://www.loway.ch/ebooks.jsp.



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Begin your QueueMetrics monitoring and analytics software trial.

2018-01-08

We think that understanding is the base for improving.

Our call-center software lets you monitor agent productivity, measure targets, conversion rates, and view campaign statistics with a simple easy to use interface.

Measure all the activities and processes that happen in your Asterisk call center today.

Begin your QueueMetrics software free full featured trial: QueueMetrics Trial.



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Asterisk call center management with QueueMetrics 2018 webinar series!

2018-01-02

Our Call Center software lets you monitor agent productivity, measure targets, conversion rates, and view campaign statistics with a simple easy to use interface.
With this brand new webinar series you will learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment?
How can you supervise your agents daily workflow in deep details?
How can you increase your customers and agents satisfaction?

and much more.

Attend this week it's free! https://v1.bookwhen.com/loway



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Enabling Scheduled Jobs on QueueMetrics-Live.

2017-12-06

A lot happens in your call center everyday, and itā€™s often hard to keep track of how your agents are performing every day. Data collection can be a tiring job, and making sense of it all itā€™s even harder.
Would you like to have detailed reports about your call-center performance, neatly organized and formatted as you choose them to be, delivered automatically to you by email at regular intervals?

Discover how in this new tutorial for QueueMetrics-Live Asterisk call-center suite.

Read the tutorial at https://www.queuemetrics.com/blog/2017/12/05/enabling-scheduled-jobs-on-QueueMetrics-Live



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Reverse preview dialing made easy with WombatDialer for Asterisk PBX.

2017-12-01

Preview dialing is a type of reverse dialing available since the first WombatDialer predictive dialer versions.
Using this feature the agent has a chance to ā€œpreviewā€ the number that has to be called before actually having a call placed.

Discover in this new tutorial how to make it easy with Wombat.

Read the full article at https://www.wombatdialer.com/blog/blog/2017/11/28/reversepreview-dialing-tutorial



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WombatDialer predictive dialer reverse dialing and AMD/fax detection features overview.

2017-11-15

During the last year Loway worked on a number of themes that made WombatDialer predictive dialer for Asterisk PBX an excellent tool for call center outbound campaign management.

This includes the development of Reverse Dialing and Reverse Stepwise Dialing features, as well as AMD/Fax detection, Black lists and Robinson lists.

Read more https://www.wombatdialer.com/blog/blog/2017/11/14/wombatdialer-reversedialing-tutorial



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Thursday QueueMetrics webinar series out now!

2017-11-14

Get the best solutions for your Asterisk call-center business!

Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment
How can you supervise your agents daily workflow in deep details
How can you increase your customers satisfaction

and much more.

Subscribe free today: https://v1.bookwhen.com/loway



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Tutorial automatic outbound call tracking with QueueMetrics call-center suite out now!

2017-11-09

Discover in this new tutorial how to automatically track normal outbound calls with QueueMetrics call-center software for Asterisk PBX.
We will guide you step by step through the several benefits of using the new outbound call tracking feature of QueueMetrics' Uniloader in your daily call center management.

Read the tutorial now at https://www.queuemetrics.com/blog/2017/11/09/automatic-outbound-calls-tracking



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Asterisk Call Center Predictive Dialer: WombatDialer

2017-11-07

Improve your outbound campaigns performances today!

WombatDialer predictive dialer software is highly scalable, multi-server and works with your existing Asterisk PBX.
With easy to use campaign management tools it boosts agents productivity and improves your call center campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

Test the software completely free for one month, 200 channels available for the full featured trial.

Try WombatDialer today:https://www.wombatdialer.com/requestDemoKey.jsp



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Tutorial: "Outbound calls from the agent page" out now!

2017-10-27

In this tutorial you will learn how to use the new Outbound Call Tracking feature of QueueMetrics' UniLoader.
This feature allows QueueMetrics software for Asterisk to track outbound calls without resorting to DialPlan additions.
Itā€™s a simple and effective setup that allows users to monitor outbound calls through the Real-Time page, the Agent page or through the Reports of QueueMetrics call center suite.

Read the full tutorial HERE



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Thursday QueueMetrics Webinar Series

2017-10-25

Find the most valuable Asterisk call-center solutions for your business with the "Thursday QueueMetrics Webinar Series".

This is an opportunity for you to learn valuable information about effective call center management using QueueMetrics software.
Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment
How can you supervise your agents daily workflow in deep details
How can you increase your customers satisfaction.

And much more.

Book free now https://v1.bookwhen.com/loway



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Call-center Suite Bundles for Asterisk released!

2017-10-24

Discover the powerful combination of QueueMetrics monitoring suite and WombatDialer predictive dialer for Asterisk call-center.
Create reliable and deep inbound analysis and combine them with the outbound advanced capabilities of a next generation predictive dialer.

Find more information about QueueMetrics PRO and the new call-center bundles at Loway Press Release

Buy the call center bundle for your Asterisk contact centre at Loway Online Shop



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WombatDialer installation tutorial on PBX-in-a-Flash out now!

2017-10-20

It is quite easy to install WombatDialer on PBX-in-a-Flash in order to give it autodialer, voice broadcasting and progressive dialing capabilities.
Discover the easy installation steps in this new tutorial for WombatDialer predictive dialer for Asterisk PBX.

For more information read the full tutorial at www.wombatdialer.com/blog/blog/2017/10/19/wombatdialer-PIAF-tutorial.



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Loway announces a new partnership with Wazo unified communication platform

2017-10-11

Loway announces its successful integration with Wazo, the unified communications platform for business, based on Asterisk technology.

QueueMetrics-Live call-center suite, is now fully integrated with Wazo IPBX.

This integration provides professional users with a top class solution for monitoring everything that happens in their call center, turning Wazo IPBX into a 360 degrees call centre platform with reporting and analytics.

For more information read our Press Release about Wazo.



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Join our Team at AstriCon 2017!

2017-10-05

Find the Loway team at booth number 20. There you will experience the 2017 software lineup with #Asterisk call center management solutions both on premise and cloud, and outbound campaigns management tools, like the new WombatDialer predictive dialer.

Attendees will also receive free full-featured trial versions of all the presented products and dedicated promotions for any new purchase!

We are waiting for you.



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QueueMetrics Tutorial: Synchronizer Module

2017-10-03

In this new tutorial by Loway you will learn how to configure queues and agents in QueueMetrics call center manager software for Asterisk PBX, using the Synchronizer module functionalities.

Read the full tutorial here.



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Thursday Live Webinar: Effective Asterisk Call Center Management and Reporting with QueueMetrics

2017-09-25

Discover valuable information about effective call center management using Loway's QueueMetrics software.
Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment?
How can you supervise your agents daily workflow in deep details?
How can you increase your customers satisfaction?

And much more.

Subscribe free today for the QueueMetrics Webinar Live.



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Tutorial: Parking Calls.

2017-09-20

In this new QueueMetrics tutorial you will learn how to track calls, without relying only on a classic queue structure.
This is especially useful when calls are routed to specific people or groups during defined events.
Discover how to use the parking lot tracking feature of QueueMetrics' Uniloader, that can be used to track parked calls "as if" they were normal calls handled on a queue.

Read it now at QueueMetrics official blog: www.queuemetrics.com/blog.



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Loway and DVCOM partnership for Gitex Technology Week 2017

2017-09-18

GITEX Technology Week is a must-attend event located in Dubai. For 37 years, visionaries and tech pioneers have been descending on Dubai to witness the technology that has inspired generations and innovations that are set to change the world of technology.

Loway will present the new call center management software lineup at DVCOM Technology booth.

Meet DVCOM team at booth Z-C10, where they will guide you through the new features of the Loway call-center solutions family and introduce you to the release 17.06 of QueueMetrics and the new predictive dialer WombatDialer.

For more information visit Loway website at www.loway.ch/press-releases.jsp.



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Setting up a WebRTC softphone in QueueMetrics call center suite for Asterisk PBX

2017-09-14

The QueueMetrics call center suite collects Asterisk PBX data generating real time and historical reports for over 180 metrics, covering all the key categories of contact centre professional management.

The solution is available in cloud or on premise version and comes with an integrated WebRTC softphone.

Discover how to set up the QueueMetrics' WebRTC softphone in this brand new tutorial by Loway.

Read the full tutorial at QueueMetrics official blog: www.queuemetrics.com/blog.



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OCO InfoComm Call Center Case History: a QueueMetrics Experience

2017-09-13

In this case history, Xin Ye, Managing Director of OCO InfoComm, tells us about his experience using QueueMetrics in order to implement a complex and stable IVR for a government company.

This project would not have been possible without OCO extensive experience with Asterisk and the stability of the platform provided by QueueMetrics call center suite.

Read the full case history at www.queuemetrics.com/blog.



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Andres J. Maduro Quintini, founder of Equipos Telemo, speaks about present and future of Asterisk call center industry

2017-09-12

Andres Maduro is the founder of Equipos Telemo, a major IT Venezuelan company, specialized in PBX systems based on Asterisk, custom built IVR systems and call centers integration.

Andres is currently working with Telemo on mobile App development with more than 4 years of experience in Virtual Reality and Augmented Reality solutions as well as design of hardware PCBs to integrate sensors with small computer systems like the Raspberry Pi.

In this new interview with Loway, he discusses present and future of Asterisk call center industry, his QueueMetrics experience and interesting call center best practices.

Read the full interview at Loway call center guru blog: www.loway.ch/asterisk-callcenter-interviews.



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Loway Switzerland Announces AstriCon Orlando 2017 Participation

2017-09-06

Celebrating its 14th year, AstriCon is the longest-running event devoted to all things Asterisk, a free and open source framework for building communications applications that is downloaded nearly 2 million times per year.

This year AstriCon will be held October 3 - 5 at the Omni Orlando Resort at ChampionsGate.

Find the Loway team at booth number 20. There you will experience the 2017 software lineup with call center management solutions both on premise and cloud, and outbound campaigns management tools, like the new WombatDialer predictive dialer.

The new QueueMetrics 17.06 introduces several new features such as a professional "Wallboard editor" that lets you create powerful personalized wallboards to get a real time overview of the state of the contact centre, richer configuration editors, several new reports for supervisors and much more.

Attendees will also receive free full-featured trial versions of all the presented products and dedicated promotions for any purchase.

For more information visit www.queuemetrics.com/astricon.jsp.



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Begin your WombatDialer 30 days trial today

2017-08-18

Boost your call-center productivity with the next generation predictive dialer for Asterisk.
WombatDialer is highly scalable, multi-server, easy-to-use and works with your existing PBX.

Used in thousands of contact centers worldwide, it offers a broad range of integrated services and features including:

- Telecasting, telemarketing, voice conferencing and phone interviews
- Automated installation
- High scalability from one to hundreds outbound lines on multiple servers
- Multiple prioritized campaigns in parallel capacity
- Strong real-time monitoring capabilities
- Provides a set of "building blocks" so you can create custom-tailored solutions
- Free e-mail customers support within the license duration period
- Free product updates within the license duration period

And much more...

Begin your free trial today, 30 days full featured new version of WombatDialer available: Free Trial.



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The Managing Director of OCO InfoComm, speaks about present and future of Asterisk call center industry

2017-08-17

Xin Ye is the Managing Director of OCO InfoComm, a major Singapore based company, specialized in IP PBX and Call Center solutions.
He has been working with Asterisk phone systems for more than 10 years and has 15 years working experience in IT infrastructure.

In this brand new interview by Loway, he talks about present and future of call centers based on Asterisk technology, his QueueMetrics experience, successful Asterisk integration advantages and call center best practices.

Read the full interview at Loway call center blog.



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Begin your QueueMetrics 30 days trial today

2017-08-16

QueueMetrics is a highly scalable monitoring and reporting suite for Asterisk PBX that addresses the needs of thousands of contact centers worldwide.

Discover how with a small budget investment you can manage everything happens in your call center with

- Over 180 metrics for calls, traffic, sessions
- Single and multiple reporting for queues/campaigns
- Weekly activity breakdown in days, hours
- Business targets against SLAs measurement
- Staff performance on ACD/nonĀ­ACD activities measurement
- Customizable QA forms for live/recorded call grading
- Detailed realĀ­time activity reporting with definable alarms
- Listen to live calls remotely
- RealĀ­time Wallboard mode
- Innovative and minimalistic interface where agents can operate all their call-center functions with only one icon.

And much more...

Begin your free trial today, 30 days full featured new version available: QueueMetrics Trial.



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Offices national holiday closure August 15

2017-08-14

Our offices will be closed August 15 for national holidays.
Loway will be open normally from August 16.

If you need assistance during that time you can send us an email at support@loway.ch , we will try to answer your questions in time.

Greetings.

Loway Staff.



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Automatic queue recalls with WombatDialer and QueueMetrics tutorial

2017-08-09

If you run a callcenter, serving clients in a timely way is often complex, as it requires having enough people available to handle traffic spikes.
The number of callers that disconnect because they have been waiting too long in a queue is an important driver of the quality of your service, and frustrated callers are one of the most important focusses of your improving efforts.

This Asterisk PBX call-center management tutorial let's you improve the services you are offering by adding an automated call-back option, so that you search the logs of lost calls and actively schedule recalls on them in order to get back to people who hung up in frustration.

Read the tutorial at WombatDialer Blog.



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Quality Assessment with QueueMetrics: Advanced QA

2017-08-07

QueueMetrics call center suite generates analytical and historical reports collecting data from your Asterisk PBX. It covers all the key categories required for an effective call center management.
This second part of the QA tutorial covers the main aspects of the grading process and performance tracking for advanced Quality Assessment management.

Read part 2 of the tutorial at QueueMetrics Blog.



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Quality Assessment with QueueMetrics: Getting started with QA

2017-08-02

The QueueMetrics call center suite collects Asterisk PBX data and generates analytical reports for over 180 metrics, covering key categories of call center management: reporting, supervising, agent page and quality assessment.
This hands-on tutorial in 2 parts shows you how to get started with the QueueMetrics Quality Assessment (QA) module.

Read part 1 of the tutorial at QueueMetrics Blog.



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Offices national holiday closure August 1st

2017-07-31

Our offices will be closed the 1st of August for national holidays.
Loway will be open normally from Wednesday August 2.

If you need assistance during that time you can send us an email at support@loway.ch , we will try to answer your questions in time.

Greetings.

Loway Staff.



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Financial offices holiday closure July 31 - August 16

2017-07-27

Our financial offices will be closed from the 31st of July up to 15th of August.
Finance will be open normally from Wednesday August 16.
If you need assistance during that time you can send us an email at sales@loway.ch , we will support you with all sales and purchase processes.

Thank you.

Loway Staff.



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QueueMetrics call center suite Tutorial and Presentations Slideshare Channel

2017-07-26

You are not alone with your daily Asterisk call center management!

You can benefit from the performance analysis provided by QueueMetrics call center management suite for Asterisk based PBXs.
It helps thousands of worldwide call-center professionals and customers have pleasant, effective experiences while solving issues, also boosting your consumer's confidence and company's reputation.
With QueueMetrics you have free e-mail support by an experienced team of engineers and a big online community providing daily help, discussions and suggestions for your business improvement.

Follow our weekly updated tutorial and presentation channel on QueueMetrics Slideshare.



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Change the way you daily manage your Asterisk call-center

2017-07-21

QueueMetrics suite 17.06 introduces new functionalities with a major evolution in the way you supervise your contact centre on a daily basis:

- The Wallboard editor lets you create your personalized and customizable wallboards to get a clean overview of the current state of your call-center.
- The DirectAMI mode makes the interaction with your PBX quicker and snappier, without editing any dial-plan code.
- The Synchronizer makes it easier than ever to keep your QueueMetrics instance in sync with your PBX.

Many low-level components (JDK, drivers, the Uniloader) were upgraded to make QueueMetrics future-proof and it is now possible to log in using e-mails instead of standard agent codes. Configuration editors are richer, easier to use and fully localized and two new reports were added: "Counting calls by skills" and "Talk time per hour".

30 days full featured free test.



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WombatDialer and QueueMetrics Asterisk softwares synergy for successful call center management

2017-07-19

WombatDialer is a stand-alone call center predictive dialer software for message broadcasting but it was built to integrate easily with QueueMetrics, premier call-center monitoring and reporting suite for Asterisk PBX.

WombatDialer and QueueMetrics integration can result in a top noch very powerful call-center solution:

- WombatDialer is able to use a Queue as and end-point in order to connect calls to a set of agents
- QueueMetrics is able to monitor extensively the queue and provides an innovative easy to use agent interface that works well with WombatDialer.

Read more HERE.



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QueueMetrics Call-Center Manager Video Channel

2017-07-17

Discover the best practises you need to manage effectively your Asterisk call center with QueueMetrics and WombatDialer software.
Check the official Loway Video Channel:

www.youtube.com/QueueMetrics.



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The Loway call center management software support community

2017-07-12

Join one of the best support communities in the Asterisk callcenter industry.

Our Customer Care helps you get the most value from any Loway contact-centre solution.
Forums, video tutorials, live training courses, ebooks, webinars and much more.

Discover more HERE.



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QueueMetrics call center manager version 17.06 is out with a new report: "Talk time per hour"

2017-07-10

QueueMetrics Asterisk callcenter suite 17.06 introduces brand new functionalities and reports.

The Talk time per hour report breaks down all the agents' talk times in one-hour long timeslots.
The information is grouped by agent, so you can keep track of how many minutes or hours of conversation your agents are having daily, across a given period of time.

Discover QueueMetrics 17.06 today with a trial or webinar!

Download or upgrade HERE.



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QueueMetrics Asterisk call center suite version 17.06 is out with a new Synchronizer module

2017-07-05

Version 17.06 introduces some major new functionalities, bugs corrections and new reports.

The Synchronizer module is a functionality which goal is to assist the user in configuring QueueMetrics' queues and agents.

It reads a QueueMetrics defined source and current configuration; compares the two and generates a list of changes that, if executed, will upgrade the system. Then it displays these actions to the user, who can review them.

It also allows you to post the required single JSON object, and therefore to synchronize QueueMetrics in one single step.

Discover QueueMetrics 17.06 now!

Download or upgrade HERE.



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QueueMetrics Asterisk call center suite version 17.06 is out with a new report "Counting calls by skills"

2017-07-05

QueueMetrics 17.06 introduces new functionalities, bugs corrections and new reports.

The new report "Counting calls by skills" is now available to count how many calls were received having a specified skill set required.
This lets you see how multiple skill sets interact with each other, and the SLA results.

Discover QueueMetrics 17.06 now!

Download or upgrade HERE.



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QueueMetrics New Wallboards for Call Center Management Video Tutorial

2017-07-03

With QueueMetrics suite for Asterisk call center management you can create custom wallboards dragging and dropping components, changing colors, size and adding alarms. Wallboards are made up of multiple views that can rotate periodically.

Learn how to easily create effective wallboards for your daily call center management.

Watch the tutorial HERE.



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QueueMetrics Asterisk call center suite version 17.06 is out with a new DirectAMI mode

2017-06-28

QueueMetrics 17.06 introduces some major new functionalities, bugs corrections and reports.

QueueMetrics used to need a special dial-plan included in order to log in/on and off queues, setting pauses and monitoring calls.
QueueMetrics 17.06 is now able to connect directly to your PBX in order to perform those actions.

The new DirectAMI mode is enabled by default on new installations, and can be easily turned on for existing systems.

Discover QueueMetrics 17.06 now!

Download or upgrade HERE



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QueueMetrics 17.06 Wallboard Management Tutorial Out!

2017-06-27

With QueueMetrics suite for Asterisk 17.06 you can create custom wallboards dragging and dropping graphical components, changing colors, size and adding custom alarms.
Wallboards are made up of multiple views that rotate periodically and run in kiosk mode.

Learn how to quickly create effective and powerful wallboards for your daily call center management.

Read the tutorial HERE.



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QueueMetrics Asterisk call center suite version 17.06 is out

2017-06-26

Welcome to the wallboards!

With the new version of QueueMetrics you can create custom wallboards dragging and dropping graphical components on a canvas.
You can change colors, size and add custom alarms to them.

Wallboards are made up of multiple views that will rotate periodically.
You can have multiple wallboards in a system that can be shared between users or run automatically through a single URL to power "kiosks" that run without human interaction.

Discover QueueMetrics 17.06 now!

Download or upgrade your QueueMetrics HERE.



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QueueMetrics call center suite version 17.06 announced

2017-06-21

Loway is glad to announce a new version of its worldwide renowned monitoring and reporting suite QueueMetrics.
Release 17.06 introduces major new features and represents a significant evolution of the way you interact with the software suite on a daily basis and over 70 bugs has been fixed since version 16.09.

New features include a ā€œWallboard editorā€ that lets you create customizable wallboards to get a real time overview of the state of the call center and a DirectAMI mode that makes the interaction with the PBX quicker without editing any dial-plan code.

The new ā€œSynchronizerā€ makes it easier than ever to keep QueueMetrics instance in sync with the PBX and agents can now use their e-mail to log in.

Configuration editors are richer and easier to use and fully localized and the new reports "counting calls by skills" and "talk time per hour" are available to supervisors.

The new QueueMetrics supports Asterisk 13 and 14, as well as any previous Asterisk version and all its major distributions.

For more information about QueueMetrics 17.06 visit the official release notes page HERE.

To download or upgrade visit: https://www.queuemetrics.com/download.jsp.



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QueueMetrics Asterisk Call Center Suite Thursday Live webinar series

2017-06-19

Discover how to measure, manage and supervise everything in your Asterisk call center with QueueMetrics suite.

Our experts will guide you through agent productivity improvements, targets measurements, conversion rates, campaign statistics and much more with the simple easy to use interface of the new QueueMetrics.

Register HERE for the Thursday live webinar.



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Understanding queue end-points in WombatDialer for Asterisk

2017-06-01

Discover how WombatDialer, predictive dialer for Asterisk, determines available agents and channels on a given queue. Boost your outbound campaigns efficiency and management.

Read the full tutorial HERE.



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David Puckett, Business Development Team at Yeastar, speaks about the modern Voip Market and S-Series PBX integration with QueueMetrics-Live

2017-05-22

David Puckett, Product Line Manager at Yeastar, talks about present and future of call centers based on Asterisk technology, S-Series integration advantages and best practice in this brand new interview on Loway call center Guru blog.

Read the full interview HERE.



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Loway announces partnership with Yeastar for S-Series PBX integration with QueueMetrics

2017-05-17

QueueMetrics-Live call-center suite, is now fully integrated with the Yeastar S-Series VoIP PBX.

This provides professionals with a top notch solution for monitoring everything that happens in their call center, turning S-Series VoIP PBX into a 360 degrees call centre platform. www.queuemetrics.com identifies trends and analyses metrics in a VoIP network with complete stats reporting, queue management, call tracking and advanced monitoring features.

Read more HERE.



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Helping wombats one carrot at a time: automating outbound for fun and profit

2017-05-08

Learn how to create a simple and effective outbound telemarketing campaign, for found rising, using Loway WombatDialer for Asterisk PBX.

Read the full tutorial HERE.



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Labour Day Office Closure

2017-04-28

Our offices will be closed the 1st of May, for the Labour Day.

Loway will be open normally from the 2nd of May.

If you need assistance during that time you can send us an email at support@loway.ch ,we will try to answer your questions in time, but please note we are working reduced hours over the holidays so it might take a little longer than usual.

Loway Staff.



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The Head in the Sand Mentalityā€¦ and how it can harm your contact centre call flow.

2017-04-25

If call center customers were annoyed with your IVR/Call Flow, and were so motivated to hang up out of frustration and call your competitor ā€“ wouldnā€™t you rather know about it, rather than ignore it?
Discover how to make it as easy as possible for your customers to transact with you in this new article by "The IVR Voice" Allison Smith.

Read the article HERE.



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Loway Behind the Scenes - Continuous log analytics - QueueMetrics-Live monitoring

2017-04-19

New behind the scenes at Loway blog article: how Clojure log parsing helps QueueMetrics Live cloud service stay up at all times.

Read it HERE.



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Mark Barry Founder of Exabar Telecom speaks about the Asterisk call-center industry present and future

2017-04-05

Mark Barry Founder of Exabar and call-center guru speaks about the Asterisk call-center industry present and future.
Among experts that contributed to Loway's blog project are some of the most prominent call-center analysts of this market.
Here are highlighted predictions of people most deeply involved in shaping the industry present and future.

Read the full interview HERE.



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Tutorial:Tracking Music-on-Hold with QueueMetrics' Uniloader

2017-03-29

Why do you need Music-on-Hold tracking?

Because this is an important proxy of the quality of your service.
Time on-hold is a symptom of issues in daily handling calls.

QueueMetrics software provides detailed metrics about time on hold using its next-generation data loader: Uniloader.
Uniloader replaced the classic qloader upload tool and includes some new features like Music on Hold tracking.

Read the full tutorial HERE.



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WombatDialer Certification Training Program announced

2017-03-28

Learn the essentials of WombatDialer predictive dialer for Asterisk PBX with Loway's new training courses.
Certification is included and the course is available in English or Spanish language.

The training is designed to guide you through creation of unlimited calling number campaigns with focus on practical knowledge for fully automated telecasting, reverse IVRs and classic, agent-based, outbound campaigns.

Some of the topics covered include:

  • WombatDialer full features overview
  • Administrative functionalities
  • Operational functionalities
  • Reporting functionalities
  • API functionalities
And much more.

For detailed information read the Press Release.



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New WombatDialer Webinar Series Announced

2017-03-22

With WombatDialer a call center company may optimize sales processes contacting prospects with precision and efficiency, reducing costs, driving agents productivity, and increasing customer satisfaction.

Learn about Loway's predictive dialer software:

  • How does it work?
  • Which are its main features?
  • Common and less common applications
  • See it in action
  • Benefits for your call-center.
Reserve your Webinar seat now and check Loway's website to see upcoming webinars.

More information HERE



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Predictive WombatDialer for Asterisk PBX Outbound IVRs Management Tutorial

2017-03-21

Find out how to create an outbound system that will not only connect to a list of numbers and handle common issues (busy calls, non-answers, etc) but also able to detect whether the callee actually confirms receipt of messages.
If they do, that's okay; if they don't, a new call is placed after a while by WombatDialer. Improve your IVRs' management with the new WombatDialer for Asterisk PBX.

Read the full tutorial HERE



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Discover what QueueMetrics can do for your call center success!

2017-03-16

A monitoring and reporting system is the most important component of any call center as well as performance measurement and customer satisfaction.
Monitoring, reporting and improving performances is the bread and butter of QueueMetrics call center suite for Asterisk.

Find out what QueueMetrics can do for your business development in this new article



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Present and future of Asterisk call center industry Micropyme's perspective

2017-03-15

Juan Luis Picazo, Micropyme's marketing director and co-founder, talks about present and future situation of Asterisk call center industry.

Read more in this new interview for Contact-Centre Gurus' blog by Loway



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What cloud solutions can do for your call center

2017-03-09

Modern contact centers shares challenges of big service providers.
Revenue must grow, quality improve, and efficiency reach top levels, while costs must be kept in solid control within very complex structures.

With Cloud Solutions, like QueueMetrics-Live, your company can achieve several strategic and economic advantages. Let's see how in this new article.

Read more HERE



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WombatDialer Tutorial: a Social Media Dialer

2017-03-07

Discover how to turn your Asterisk predictive dialer WombatDialer in a Social Media Dialer!

Track your company's success on social networks so every time someone befriends one of your clients WombatDialer tells them their current number of friends.
The message will be customized with a number of parameters, so that each client receives a personalized version and not just a pre-recorded note. The dialer calls them on-demand when something happens and handles reschedules internally.

Read the tutorial at WombatDialer blog



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Loway announces a Release Anniversary promotion of QueueMetrics-Live service

2017-02-21

Loway celebrates the Release Anniversary of QueueMetrics-Live with a limited time promotion. Each new customer buying a subscription of QueueMetrics-Live receives one month bonus with 30 day money back guaranteed, plus a free installation and initial configuration of the system.

Read more at Anniversary Press-Release



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SoftBCom CEO speaks about Asterisk call-center market situation

2017-02-08

Vladimir K. Dudchenko, SoftBCom Founder and call-center guru, speaks about the Russian contact-center market present and future, sharing his long term experience on IT infrastructure, applications performance management, security and communications with the readers.

Read this new interview by Loway at www.loway.ch/Asterisk-Guru-Blog



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What Your IVR Says About Your Competency

2017-02-06

Your companyā€™s IVR is actually the first line of service for your customers.
Discover key things to keep in mind to make sure your IVR conveys your companyā€™s competency with this new article by Allison Smith.

Read more at www.queuemetrics.com/blog



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Connect your FreePBX to QueueMetrics-Live cloud solution

2017-01-30

QueueMetrics-Live monitoring and reporting solution for Asterisk PBX call-centers can be easily integrated with the major and most used Asterisk GUIs.
Learn how to obtain a free evaluation of QueueMetrics-Live, connect your cloud suite to FreePBX and set up the AMI connection for remote agent login management.

Watch it HERE



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Effective answering-machine detection AMD with predictive WombatDialer

2017-01-23

Discover how to implement an effective Answering Machine Detection in Asterisk, using Loway's predictive dialer: WombatDialer.
In this tutorial by Loway you will easily run a basic outbound campaign, in which you can plan to play a file and wait for the receiverā€™s acknowledgement.

Read more HERE



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Explore the new predictive dialer by Loway: WombatDialer for Asterisk PBX

2017-01-19

Predictive dialers are primary call-center tools because they reduce the agents required to handle the volume of outbound calls.
The new predictive WombatDialer benefits from many enhancements since release 16.06.

Discover what's new in the video presentation www.youtube.com/wombatvideo

Free Trial at www.wombatdialer.com/trial



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QueueMetrics-Live call-center hosted solution 30 days refund guaranteed

2017-01-16

Just one simple plan! Six Swiss Francs per agent per month. First month, installation and e-mail support free.
Maximize your Asterisk call-center productivity and experience the speed and simplicity of setting up a fully functional contact-center suite, tailored for your needs.

Right of cancellation is guaranteed.

The service includes:

  • Nightly backups
  • Data retention
  • Automatic updates
  • E-mail support
Read more at www.queuemetrics-live.com/info



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QueueMetrics Icon: the all in one QueueMetrics Agent Page

2017-01-13

Discover ICON!

Using Icon, agents can operate all the Asterisk call-center functions with only one control panel.

www.youtube.com/QueueMetrics

Loway developed this agent page in order to provide users with the best usability combined with an innovative and minimalistic design.
Only one icon for the entire agent workday management!

Read more about Icon www.queuemetrics.com/icon

Try Free QueueMetrics and Icon www.queuemetrics.com/trial



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Learn the essentials of QueueMetrics with this new Video Tutorial and become an expert with the Live Training Courses

2017-01-11

Learn the essentials of QueueMetrics Asterisk Call-Center Suite with the new first steps video tutorial and become a QueueMetetrics expert with Loway's new training courses.
Now in promotion at 50% discount!

Watch the "First Steps with QueueMetrics" video and learn the basic configuration steps after the first installation: www.youtube.com/QueueMetrics

  • How to set up queues
  • How to create users and agents
  • Agent Page First Test

Move to the next level in QueueMetrics expertise with the Live Training and Certification courses, check the link for details: QueueMetrics Training


Enjoy your QueueMetrics experience!



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Holiday Break and support reduced up to 13th December.

2016-12-07

Our offices will be closed December the 8th for Holidays, we will try to answer your questions in time, but please note we are working reduced hours up to Tuesday so it might take a little longer than usual.

Season's Greetings.

Loway Staff



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WombatDialer 16.06: The New Realtime Page

2016-11-30

Predictive dialers are popular call center tools because they result in significant savings by reducing the number of agents required to handle a given volume of outbound calls. Every minute spent by an agent on tasks other than speaking with a live customer is inefficient.
Dialing numbers is time not spent handling support and potential customer calls. This makes dialers central tools for call center productivity enhancement.

The new Loway's predictive dialer benefits from a few enhancements, with its latest release: WombatDialer 16.06.
In this tutorial we cover how to use the new Live Real time panel, explaining how all it's features work.

Read more HERE

Try Free WombatDialer today: WombatDialer Trial



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Test driving QueueMetrics - First steps after installation Video Tutorial

2016-11-17

Measurement is the first step that leads to control and improvement. In the last ten years QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology.

In this new video by Loway you will learn the basic configuration steps after QueueMetrics first installation.
How to set up queues, create users or agents and perform ICON Agent Page first test.

Watch the video now at www.youtube.com/QueueMetrics

Try QueueMetrics HERE and send us your precious feedbacks for improvements.



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Connect your FreePBX or Elastix PBX to QueueMetrics-Live with this new video tutorial

2016-11-16

Experience the speed and simplicity of setting up a fully functional Elastix or FreePBX contact-center monitor, tailored for your needs.
In this video tutorial you will learn how to:

  1. Obtain a free evaluation of QueueMetrics-Live
  2. Connect your FreePBX or Elastix PBX (and any other RPM-based distro) to QueueMetrics-Live
  3. Set up the AMI connection for remote agent login/pause/logoff

We hope you will enjoy it!

Watch it HERE



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New article: Allison Smith's "Your Callers Are Hanging Up. Find Out Why."

2016-11-07

Interactive voice response systems (IVRs) are crucial for Loway call centers and sometimes an infamous pain point for customers. They often feel like the IVR was not designed for their benefit but for the companyā€™s.

Discover how to identify IVR best practices in this new article signed by Allison Smith, professional IVR voice talent, who voiced platforms for Asterisk , Verizon, Qwest, Cingular, Bell Canada and Vonage among many others.

Read the full article HERE

Follow Allison at theivrvoice.com



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Office closed due to local holiday

2016-10-31

Our offices will be closed tomorrow, November 1st.
For emergency support staff you can send us an email at support(at)loway.ch we will try to answer your questions as soon as possible, but please note we are working reduced hours over the holidays so it might take a little longer than usual.

Loway Staff



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WombatDialer Tutorial: Effective answering-machine detection (AMD) out now.

2016-10-28

In this tutorial we want to implement an effective Answering Machine Detection in Asterisk, through our predictive dialer: WombatDialer.
We wait for the receiverā€™s acknowledgement (e.g. by pressing 1), and in case the receiver has an Answering Machine, a specific audio message, recorded by the machine, plays.

Read the full tutorial HERE



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QueueMetrics Training and Certification 50% Off Promotion.

2016-10-26

Learn everything about the most famous reporting suite for Asterisk call-centers with a 50% promotional discount.

Until the end of the year you have the unique opportunity to train and certify yourself or your team with our courses.

Save 50% off the standard price for our courses and certification program:

Go to Loway online shop and buy with 50% discount.

Learn the essentials of QueueMetrics from our professional instructors. They will teach you how to install, configure and get the best from the most powerful monitoring tool in the Asterisk call-center industry.

Certification is included, allowing you to bring a new skill set to your job profile.

QueueMetrics Training is an hands on online course with 16 chapters of different topics for approximately 4 hours of contents, plus a question-answer section.

Find all the details about the Training at the official page: www.queuemetrics.com/training



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Loway Switzerland is glad to invite you at GITEX 2016 Dubai

2016-10-18

Loway have great pleasure in inviting you to GITEX 2016 edition for its professional call-centre solutions portfolio presentation.

GITEX is the annual consumer computer and electronics trade show, exhibition, and conference that takes place in Dubai, United Arab Emirates at the World Trade Centre. The GITEX Shopper and Consumer Electronics Expo attracts IT professionals, technology enthusiasts and consumers as well as traders from all over the world.

This year our official channel partner DVCOM Technology has worked to ensure a varied program of demonstrations and conferences about our new QueueMetrics call-center suite for Asterisk and our new predictive dialer: WombatDialer.

You will find the DVCOM team of experts at booth Z-C10, Zabeel Hall, World Trade Centre.

If you are looking for any information about GITEX please visit the official website at www.gitex.com

We look forward to seeing you there.



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Loway Switzerland announces "Dialer Best Practice WorkShop" at ElastixWorld 2016 Argentina

2016-10-14

Loway is pleased to invite you to its new Workshop held during ElastixWorld 2016, the most famous event in Latin America dedicated to VOIP, Telephony and Unified Communications.

Francesco Prior, our LATAM Sales Representative, will guide you through the benefits of using a predictive dialer in your daily call-center management.
The Speech entitled "Dirty work? Leave it to a dialer" is scheduled for 12 o'clock, October 19th, in WorkShop Room number 4.

ElastixWorld event will be held on October 19th and 20th at Hotel Panamericano in Buenos Aires.

Contact our representative at e-mail address: francesco.prior@loway.ch in order to set up a sales meeting or for information about the Loway portfolio of software solutions for call-center.

Read more about ElastixWorld 2016 at www.elastixworld.com



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How to set up a QueueMetrics WebRTC Softphone

2016-10-11

The WebRTC project, which laid the cornerstone for browser to browser communications, has undergone a heavy development path.
This is also because of the privacy issues that had to be addressed. Now that these issues have been taken care of, WebRTC offers a stable and secure platform, supporting state of the art encryption standards and effortless communication with users.
In this tutorial we will guide you, step by step, in creating and setting up a secure Asterisk / QueueMetrics environment supporting WebRTC technology.

Read the tutorial HERE



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Loway Switzerland Announces the Release of QueueMetrics 16.09

2016-09-27

The Loway team is pleased to announce the release of QueueMetrics 16.09.

QueueMetrics 16.09 is a significant release in several aspects. Most importantly it implements a new set of statistics to address tracking calls resolutions problems, programmable and customizable agent data blocks, improved agent's page and WebRTC soft phone. Loway developers also added an official Docker image and a new lighter, optimized loader called "Uniloader".

Read more HERE



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WombatDialer 16.06 for Asterisk: Dialer Status Page tutorial

2016-09-23

Find out how the brand new "Dialer Status page" in WombatDialer 16.06 provides the user with more detailed information about the dialer status and synthetic information about Campaigns, Trunks, Endpoints, Agents and Waiting Calls.

Also the Controller Box on the home page has been simplified, and a substantial part of the information has migrated to the new status page.

Read more HERE



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Running QueueMetrics-Live for Asterisk on a Yeastar U PBX Video Tutorial

2016-09-16

In the brand new video-tutorial from Loway Switzerland you will learn how to:

  • Obtain a free evaluation of QueueMetrics-Live
  • Install QueueMetrics-Live on your Yeastar U-series PBX
  • Set up the AMI connection for remote agent login/pause/logoff

Watch the full video HERE



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Loway Switzerland Announces AstriCon 2016 Official Sponsorship

2016-09-13

Loway announces that it has signed on to become Sponsor of AstriCon 2016, to be held in Glendale Arizona, from September 27-29.

Meet the Loway staff at booth 25, where expert engineers will guide you through the new features of the call-center solutions portfolio.
You will be introduced to the brand new QueueMetrics 16.09 release, and WombatDialer 16.06.

Read more HERE



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The QueueMetrics Customer Relationship Management software Integration tutorial is out

2016-09-09

This new tutorial details a simple setup to achieve an effective integration between our QueueMetrics call-center monitor for Asterisk and WombatDialer with your favorite Customer Relationship Management software.

Its goal is to setup QueueMetrics in such a way that, when performing outbound calls towards lead numbers downloaded from the CRM, it will automatically open the corresponding Lead page in it.

Read it full HERE



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Anas ALHILAL of Lazada, speaks about present and future of Asterisk call-center business

2016-08-31

Anas ALHILAL, Regional Operations Manager at Lazada, speaks about the present market and community situation of Asterisk based call-centers.
He also gives an overview of his experience of Loway's new predictive dialer: WombatDialer.

Among professionals and tech gurus who contribute to Loway's blog are some of the most influential opinion leaders of this generation.
In these interviews they highlight predictions and analysis of people most involved in shaping the call-center industry present and future.

Read the full interview HERE



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Loway announced the official Sponsorship of ElastixWorld 2016

2016-08-30

Loway, leading company dedicated to call-center monitoring solutions based on Asterisk PBX technology, announces its sponsorship of the ElastixWorld 2016, in Buenos Aires.

ElastixWorld will be held on October 19th and 20th at Hotel Panamericano.
It is by now an iconic event in Latin America and the only dedicated exclusively to voice over IP and telephony communication. This event was created in order to gather the VoIP community around the world, and includes professionals from other IT branches.

Discover more at official website



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Bruce Kaskey, co-founder of OrecX company, speaks about the future of Asterisk industry

2016-08-11

Bruce Kaskey, co-founder of OrecX company, speaks about the present and future of Asterisk call-centers.

Among the experts who contributed to Loway's blog are some of the most prominent analysts of this generation.
Here they highlight predictions of the people involved in shaping this industry future.

Read the full interview HERE



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New article about call-center analytics is online on OrecX Blog

2016-08-08

In this interesting article, published on OrecX Call-Center blog, Lorenzo Emilitri, Chief Executive Officer and Founder of Loway, wrote about the importance of analytics in Asterisk based call-centers.

Read the full article HERE



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Loway office Holiday break announced

2016-07-29

During the first two weeks of August 2016, our offices will be closed for the summer break. We will not issue new licenses in this period as all administrative personnel is on holiday.

During this time we will issue 30-day demo licenses, for those wishing to renew an existing license or purchase a new license.

Once the administrative department re-opens on August 16, we will process all purchases immediately by providing purchased license keys and related sales invoices. All other activities will not be affected during this period.

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WombatDialer for Asterisk 16.06: Copy Campaigns Panel tutorial

2016-07-11

Find out how to create a campaign, using an existing one as a template, in this WombatDialer 16.06 tutorial.

The new WombatDialer for Asterisk Copy Campaign page prompts you to choose an existing campaign and load its data.
You can then modify some of it, see the call lists connected, remove or add existing lists to it or, eventually, create new ones uploading them from a CSV file.

Read the full tutorial HERE



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Loway announces the release of WombatDialer 16.06

2016-06-27

We are proud to announce that our most famous dialer for Asterisk: WombatDialer, exits its "beta" stage and becomes a mature product with version 16.06.

Release 16.06 offers significant improvements to WombatDialer, centered around the GUI evolution and performance increasement.

Our development team did a significant work on the GUI to improve the quality of the daily interaction and many changes in the Real-time page.
With a new feature, the Adaptive Boosting, WombatDialer improves agent utilization by 30-50% over fixed overdialing rates by monitoring recent traffic and applying a statistical model on it.

Also about 100 bugs and minor issues were fixed.

For detailed information please visit the WombatDialer blog.

WombatDialer 16.06 is immediately available, as an RPM archive, a tar.gz archive or a preconfigured Docker image. The updated User Manual can also be found on the Downloads page. If you currently have a licensed WombatDialer system, you can upgrade it for free.



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Loway Founder interviewed by Digium at Asterisk Live Video Series

2016-06-15

In this episode of Asterisk Live Julie Webb, Director of Marketing at Digium, interviews Lorenzo Emilitri, Chief Executive Officer and Founder of Loway.

Since 2004, Loway has been leading the way in the development of advanced solutions for Asterisk PBX based call-centers, setting up standards for performance measurement and analytics.

Asterisk Live is a weekly show featuring interviews with Asterisk users, community members and opinion leaders.

Loway Founder tells us why the company is focusing on capacity and reliability, and the challenges ahead.
Also he talks about what makes Loway such a successful company, how and why he developed the first and most successful Loway's product, QueueMetrics, as well as his love for statistics and the Asterisk worldwide community.

Watch the full interview with Loway founder HERE



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Loway announces that DVCOM Technology is the official Channel Partner for GCC countries

2016-06-08

Loway today announced that DVCOM Technology is the official Channel Reseller for GCC countries.

DVCOM Technology was incepted in year 2004 having its established operations in Dubai, UAE with branches across GCC and North Africa. The primary business focus of the company is to provide Information and Communication Technology, Open Source IP Telephony, Networking, Access Control, Video Conference, Gateways and appliances based Solutions & Services across all industry verticals in the MENA region.

We welcome DVCOM team of experts in the worldwide family of resellers as a first class partner.

Learn more HERE



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Celebrate with us the AlpTransit opening

2016-06-01

Swiss engineers today meet challenge of AlpTransit tunnel, the gallery that brings people together.
Loway greets the people who built this masterpiece of engineering: the world's longest railway tunnel, delivered on time and budget!

As a call-center solution company we are proud to connect people all over the world and celebrate this day with a gift for Asterisk call-centers professionals.

Use the SWISSTECH code on Loway online-shop and get extra 10% on solutions and services to celebrate the AlpTransit opening: visit the shop.

Read more about AlpTransit HERE

The promotion lasts until July the 1st, 2016.



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Discover the new WombatDialer for Asterisk PBX call-centers

2016-05-24

In this brand new video by Loway you will explore WombatDialer's new features.
Ranging from the enhanced Real Time page to the new Copy Campaigns panel, the 16.06 version implements some major improvements to WombatDialer's functionalities.
You will take a look at how these features work, to better understand how things have changed and to see the Asterisk call-center dialer in action.

Watch the teaser HERE



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How to set Opening Hours in WombatDialer for Asterisk

2016-05-11

The managing of an Asterisk call-center often requires a finer level of control on the opening hours of your outbound campaigns.
Typically public holidays must be taken into consideration, and perhaps you would like your dialer to open and close your campaigns at various times during a work day.
The right tool to use, in order to achieve this level of control is WombatDialer's Opening Hours feature.

Find out how in this new Loway free e-book: www.loway.ch/ebooks



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Dan Jenkins, contact centres guru, speaks about the evolution of the Asterisk call-center world

2016-05-03

Dan Jenkins, founder of Nimble Ape Ltd, is a specialist on building solutions around real-time communication for contact-centres.
Dan is known for working with Node.js and real time communications such as the WebRTC technology.

In this new interview by Loway he speaks about present and future of the modern call-center industry.

Read it now on www.loway.ch/asterisk-callcenter-interviews

This interview series highlights predictions of the people deeply involved in shaping the Asterisk call-center industry future.



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Loway Switzerland Unveils Generous Referral Reward Program

2016-04-25

We are glad to announce our new official Referral Reward Program.
With our new program anyone can refer a customer and get a commission with no revenue commitment or partnership investments required.

Crafted with an emphasis on simplicity and strong value, our Referral Reward program earns you a consistent commission when a referred customer purchases a software license for Asterisk or a training course package from us.
The available softwares are QueueMetrics and WombatDialer, plus all the training courses. This is the simplest way for you to start working with us without joining our full Reseller Program.

To qualify for the reward, you must fill the online form HERE and create an opportunity.
For each opportunity created you will receive a unique code to track it. When the prospect referred purchases the products detailed in the opportunity you receive an email from us with amount and details for the commission.



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New QueueMetrics Suite for Asterisk Training Program Announced

2016-04-01

Loway, leading provider of solutions for call-centers based on the Asterisk PBX, announced a new series of training courses for its worldwide famous QueueMetrics suite.
These courses are an opportunity to enhance knowledge and skills in the various themes covered by a team of expert trainers.
Training includes everything from Administrative and Supervising functionalities to Agents advanced management and much more!

Visit QueueMetrics.com/training for details.



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Loway is pleased to announce the release of QueueMetrics PRO and Call-Center Suite Bundles.

2016-03-08

We are kicking off 2016 with a brand new offer of products and services. If your new year's resolution is to increase the performance and efficiency of your Asterisk call-center, we have the deal for you.

We offer now training courses. With them, you can be sure that your personnel, working with QueueMetrics, have a good understanding of all the main features of the software, so that you can improve the efficiency of your management.
If you need a complete, all-in-one solution for monitoring, reporting and dialling, we provide it with Call-Center Suites bundles at a very attractive pricing.
But most important, we have a new QueueMetrics, the PRO.

What's new in QueueMetrics PRO?

We made it easier to use, cheaper and bigger than ever:

- You save 50% versus a standard one year license
- You get free mail customer support
- You have discounted remote assistance and training courses

And the unique AGAW module for advanced agents management is now included.

You can buy QueueMetrics PRO at the new Loway online-shop



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Elastix queue call-back tutorial with Loway WombatDialer

2016-03-01

Discover how to program an Asterisk queue so that, when people is tired of waiting, they can press a digit, leave their number and be called back at a convenient time. Easy, fast and effective with Loway WombatDialer.

Read the new tutorial here

Try the next generation dialer today, it's FREE



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Charles Miller of S2G speaks about the evolution of the Asterisk call-center industry

2016-02-22

Charles Miller, Chief Technology Officer at S2G, speaks about the present and future of the Asterisk community and effective call-center management practice.

Among the experts who contributed to Loway interview series there are some of the most prominent call-center guru of this generation.
Here Loway highlights predictions of the people most deeply involved in shaping this industry present and future.

Read the full interview HERE



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Loway and Elastix announce WombatDialer certification and addition to the Elastix Market Place

2016-02-17

Loway and PaloSanto Solutions, the Elastix Company, today announced the successful completion of certification testing of WombatDialer using PaloSanto's Elastix, the leading open source telephony platforms in Latin America, and the addition to the Elastix addon Store portfolio.

More Info at elastix.com/news

WombatDialer addon for Elastix offers a broad range of integrated services and features like easy automated installation, high scalability from one to hundreds of outbound lines on multiple servers, a pervasive security model with extensive auditing capabilities, a strong real-time monitoring capabilities and much more.

Read the full press release HERE



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Build your own professional call-center with Yeastar MyPBX and Loway QueueMetrics-Live

2016-02-12

Discover how to build a professional call-center with Yeastar MyPBX and Loway QueueMetrics-Live with the new e-Book by SoftBCom.

The Yeastar-Loway solutions integration provides professionals with a powerful tool for efficient Asterisk call-center management.
QueueMetrics transforms MyPBX in a call management platform while MyPBX offers a complete suite of enterprise-grade telephony features with no licensing fee.

Read the full e-Book HERE



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Loway announces Lorenzo Emilitri as official speaker of Asterisk Expo Africa 2016

2016-02-08

Loway announced that Lorenzo Emilitri, CEO and Founder of the company, will present QueueMetrics-Live, a professional cloud based call-center reporting tool and the WombatDialer during Asterisk Africa 2016.

Read here the full Press Release

Mr. Emilitri's speech will have special topics emphasizing the use of QueueMetrics suite for call-center professional management and reporting.

The "Effective call center monitoring - QueueMetrics Tips & Tricks" presentation will explain a number of different ways to get the most out of your QueueMetrics system, for call-center administrators and system administrators, the "Introducing QueueMetrics Live and WombatDialer", the second presentation in program, will explain the newest additions to the Loway product line in order to make your call-center more effective.

Attendees will find the Loway team at the Clarotech Booth, where they will experience the broad range of call-center solutions that the Swiss company offers.



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Alistair Cunningham speaks about the future of Asterisk callcenter industry.

2016-01-08

Alistair Cunningham speaks about the future of Asterisk callcenter industry in this new interview by Loway.

Alistair Cunningham is the founder of Integrics, the company behind Enswitch.
He worked as a telecoms installation engineer and in December 2004, founded Integrics. The Enswitch product started in 2005, and since then has steadily grown in features and customer base.

This new Loway interview series highlights predictions and analysis of the people most deeply involved in shaping the Asterisk call-center industry future.

Read the full interview at Loway Call-Center Gurus blog.



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Merry Christmas and a happy New Year from all the Loway Team!

2015-12-23

Our offices will be closed for Christmas Holidays but for emergency support staff you can send us an email at support(at)loway.ch we will try to answer your questions as soon as possible, but please note we are working reduced hours over the holidays so it might take a little longer than usual.

Season's Greetings

Loway Staff



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Allison Smith, The Voice of Asterisk, speaks about the evolution of Asterisk call-center industry.

2015-11-30

Allison Smith, internationally-recognized professional voice talent, and one of the top telephone voices working today, speaks about the evolution of Asterisk call-center industry and community.

Among the experts who contributed to our interview series are some of the most prominent call-center professionals and opinion leaders of this generation. Here we highlight predictions and analysis of the people most deeply involved in shaping our industry present and future.

Read the full interview at Loway Call-Center Gurus blog.



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Loway Announces Sponsorship of Asterisk Community Conference & Expo Africa 2016.

2015-11-26

Loway Switzerland today announced its participation at the Asterisk Community Conference Africa 2016 as sponsor.

The 2016 Asterisk Community Conference will be held at The Maslow Hotel in Sandton, Johannesburg, February 16 and 17. It's the first Digium-endorsed conference in Africa, officially sanctioned, and a not-to-be-missed opportunity for local Asterisk users and providers.

"We are very excited to be attending this new important event in the Asterisk worldwide community,"said Lorenzo Emilitri, Loway's CEO. "This is a major opportunity for us to show the brand new QueueMetrics 15.10 and its cloud-hosted counterpart QueueMetrics-Live. This new event will be definitely the point of reference for the big call-center community in Africa."

Read the full press release Loway sponsors Asterisk Africa Expo 2016



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Loway announces a partnership with Yeastar to build effective call-centers on appliances.

2015-11-18

Loway announces a partnership with Yeastar, a company leader in development and manufacturing of IP-PBX, VoIP gateways and next generation solutions for enterprise communication.
QueueMetrics is now perfectly integrated with Yeastar MyPBX. This integration provides professionals worldwide with a powerful cloud-based solution for overall successful and efficient call-center management.

Read the press release QueueMetrics Asterisk monitor and MyPBX integration



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Yeastar Announces a Partnership with Loway

2015-11-16

Yeastar, a leading designer and manufacturer of IP communications products, announced the integration with QueueMetrics call-center monitoring software for Asterisk PBX.

The integration creates a powerful cloud solution for business and office environments, extending Yeastar MyPBX into a call management platform. MyPBX users can now easily run a cloud call-center without the need for complicated software.

Read the full press release HERE



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Greek language released for QueueMetrics

2015-11-03

QueueMetrics Asterisk call-center stats software now speaks Greek!

Thanks to Loway reseller Utelit Greece for the support during the localization process.

Try QueueMetrics NOW , 30 days are free.



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QueueMetrics Version 15.10 is out

2015-10-20

Loway Switzerland announces the immediate availability of QueueMetrics Call-Center Monitoring Suite Version 15.10.
QueueMetrics 15.10 is guided by usability and layout improvements that make the call-center management process easier and richer.
It supports Asterisk 13.6 and introduces the concepts of tags, features and skills, as optional ways to categorize ACD traffic.

This new release includes:

- Support for tracking skill-based routing
- New reports and real-time monitoring options
- Input of feature codes within the Icon agent page
- New configuration and security-key editors
- WombatDialer integration for scheduled recalls on the Agent's page
- Improved WebRTC softphone
- Updated layouts.

Discover what's NEW.

Test it NOW , it's free.



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Click'n go reports from the realtime page in QueueMetrics 15.10

2015-10-09

QueueMetrics 15.10 introduces a new click'n go feature to all realtime reports.
With this feature a user can start an historical report with a single click from the realtime page.
The query for historical reports is set with same parameters generating the source realtime page report.

QueueMetrics Asterisk call-center monitor 15.10 will be more powerful, flexible, and easy to use than ever.

Try it HERE , it's free.



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Custom report and Realtime reports will have a new layout in QueueMetrics 15.10.

2015-10-06

The accessibility of filters of the Custom report page is increased and the bottom line allows to save custom queries for later usage.
The realtime page presents a new left side menu bar. It contains the relevant analysis filters and can be hidden when not needed.

QueueMetrics Asterisk call-center monitor 15.10 will be more powerful, flexible, and easy to use than ever.

Try it HERE today.



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QueueMetrics is Live!

2015-09-29

The best call-center suite for Asterisk PBX is now cloud-based.

Maximize your productivity and raise the overall business agility. Experience the speed and simplicity of setting up a fully functional Asterisk contact-center monitor, tailored for your needs.
Watch the basic set up tutorial.

The first month is free!

Try it HERE today.



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QueueMetrics 15.10 will be released soon with improved softphone browser compatibility.

2015-09-24

The embedded QueueMetrics Icon softphone in 15.10 is compatible with the latest Firefox releases, as well as Chrome.

As found in the compatibility matrix (see HERE) Firefox users can receive calls directly from the WebRTC softphone embedded in QueueMetrics Icon.

The new QueueMetrics 15.10 will be more powerful, flexible, and easy to use than ever.
Test free Loway solutions Try



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QueueMetrics 15.10 is coming soon, with native WombatDialer integration.

2015-09-18

Now you can assign an outbound campaign to a queue with the new WombatDialer setting panel, operated from the queue configuration page. You can set several campaigns to each queue and define a maximum recall period; agents will see them in the recall scheduler window of the Icon page. They can reach the recall scheduler panel by clicking on the new icon in their call list.

From the Recall Scheduler panel you can schedule a call. Scheduled calls will be queued to WombatDialer and will be run at the time specified.

Believe us! QueueMetrics 15.10 will be more powerful, flexible, and easy to use than ever.
Run a free test of our Asterisk call-center solutions: http://loway.ch/solutions.jsp



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Attending the 2015 AstriCon? Discover the benefits of Loway's Asterisk call-center solutions.

2015-09-16

Meet the Loway Team at booth 18, Loews Royal Pacific Resort, Orlando (Florida) the 13-15 of October.

You will experience our new Asterisk call-center monitoring lineup with on premises and cloud solutions, outbound campaigns management tools and much more. Visit the booth and receive exclusive promotions and unique discounts coupons.

Check https://www.queuemetrics.com/astricon.jsp for info.

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QueueMetrics Version 15.10 is coming out!

2015-09-11

Our famous callcenter suite for Asterisk will be released soon with new configuration and security keys editors. They will help administrators to enable/disable globally or per-user QueueMetrics features.

QueueMetrics 15.10 is going to be more powerful, flexible, and easy to use than ever. Attending AstriCon 2015? Meet us at booth 18.

Discover and test our solutions, it's Free http://loway.ch/solutions.jsp for info.

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Attending the 2015 ElastixWorld? Join us at booth 24!

2015-09-07

Our team will be at the sixth edition of ElastixWorld, in Bogota, October 7th and 9th.

Check http://www.elastix.com/loway-estara-presente-en-elastixworld/ for info.

QueueMetrics call-center suite will be the official reporting tool of the famous Elastix Call Center PRO, the powerful and flexible solution for call-center management by Elastix. You will also experience QueueMetrics-Live, the cloud version of the famous QueueMetrics ā€Ŗcall-centerā€¬ monitor for ā€ŖAsteriskā€¬.

Visit booth 24 and discover how to improve your ā€ŖElastixā€¬ call-center business!

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Loway office Holiday break announced

2015-07-30

During the first two weeks of August 2015, our offices will be closed for the summer break. We will not issue new licenses in this period as all administrative personnel is on holiday.

During this time we will issue 30-day demo licenses, for those wishing to renew an existing license or purchase a new license.

Once the administrative department re-opens on August 17, we will process all purchases immediately by providing purchased license keys and related sales invoices. All other activities will not be affected during this period.

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Erwin fala Português: WombatDialer in Portuguese

2015-07-16

WombatDialer, our next generation dialer for Asterisk call-centers, is available in Portuguese language.
Thanks to the Asteriks Tecnologia's team for making this possible.

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Asterisk Call-center Guru Interview

2015-07-14

Alexandre Keller, CEO of Asteriks Tecnologia, speaks about the future of Asterisk call-center industry.

Here we highlight predictions of the professionals involved in shaping present and future of contact-center industry.
Read the full interview here http://loway.ch/asterisk-callcenter-interviews.jsp?uid=interview-20150707-alexandre_keller

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A new WombatDialer tutorial in Spanish is out

2015-07-01

Discover how to install, configure and generate the first outbound campaign with your WombatDialer now in Spanish language.

Find here the video-tutorial: https://youtu.be/g4hkCmKu5BQ

Try free the Asterisk PBX dialer http://wombatdialer.com/requestDemoKey.jsp.

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Power dialing at its best with WombatDialer

2015-06-25

Your WombatDialer is a powerful tool, able to scale up significantly in order to manage thousands of calls at once.
Discover how to do high-volume dialing running thousands of parallel calls with WombatDialer 0.9.

http://bit.ly/1L5Uq7q

Try the new WombatDialer now! It's free.

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Call-center guru speaks

2015-06-25

Alexandre Keller, CEO of Asteriks Tecnologia, speaks about the future of Asterisk call-center industry.

Among the experts who contributed to our blog project are some of the most prominent callcenter analysts of this generation.
Here we highlight predictions of the professionals involved in shaping present and future of contact-center industry.

Read the full interview.

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Loway at pascom's ItmeetsBBQ 2015

2015-06-10

Today we present our lineup at pascom Netzwerktechnik ItmeetsBBQ 2015 - follow the Live Webcast at 1pm (CET): live.pascom.net

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Loway Announces a New Spanish-Language Webinar Series

2015-06-05

Boost your QueueMetrics knowledge in Spanish.

If you missed the previous one and wanna learn more about the world's most popular Monitoring Asterisk Suite, book your attendance today

First Spanish Webinar June 10 at 11:00 a.m. (ART Time).

See you there!

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Office closed on June 4th

2015-06-03

Loway offices will be closed the 4th of June 2015 and will re-open on Friday, June 5th.

Emergency support will be available through our support portal.

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Partner with the Asterisk Call-Center measurement and analytics leader

2015-05-27

Loway has successful partner relationships with the best call-center solutions vendors and integrators worldwide.
Whether you're value added reseller, integrator or just work with companies that have Asterisk based contact-centers, we can enable you to improve your business, your portfolio and find the right solution for your clients.

Discover how to become our official partner: http://www.slideshare.net/QueueMetrics/loway-partner-program-2015

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Office closed on May 14th

2015-05-13

Loway offices will be closed the 14th of May 2015 and will re-open on Friday, May 15.

Emergency support will be available through our support portal.

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QueueMetrics speaks Spanish this Wednesday

2015-05-05

Este miercoles 06 Mayo 2015 no te pierdas el Webinar.
Para conocer más sobre el producto leader en la generación de Informes sobre la actividad de Call Center basados en Asterisk (Asterisk puro, Elastix, FreePBX).
Se mostrará como Instalar y Configurar el sistema en pocos pasos e iniciar a utilizar esta potente herramienta.

Reserva tu lugar.

Te esperamos.
The Loway Team

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Asterisk call-center Andrés Herreiz guru speaks

2015-04-30

Andrés Herreiz, founder of Quarea, specialized company in VoIP solutions for the Spanish market, speaks about the future of contact-centers and the importance of analysis softwares like QueueMetrics in the business management process.
Among the call-center professionals who contributed to our blog are some of the most important analysts of this generation. Here they highlight predictions of the experts involved in shaping the future of Asterisk contact-center industry.

Read the full interview.

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First of May 2015 holiday

2015-04-30

Loway offices will be closed the First of May 2015 and will re-open on Monday, May 4.
The Loway staff would like to wish you all the warmest and enjoyable holiday.

Emergency support will be available through our support portal.

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Cómo instalar QueueMetrics call-center Monitor

2015-04-21

Watch the new QueueMetrics installation and configuration video tutorial in Spanish.

https://youtu.be/uA7vYufYXIc

Discover how to set up the QueueMetrics call-center suite in less than 10 minutes.
Also learn how to get the 30-day free trial key in order to test the software without charge and with all active functions enabled.
The tutorial works with Asterisk, Elastix, FreePBX and other distributions.

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Loway on air on Digium's Asterisk Live

2015-04-16

Lorenzo Emilitri, our Founder and CEO, talks in detail about QueueMetrics and WombatDialer contact-center solutions and explains their role in the vast Asterisk community.

http://blogs.digium.com/2015/04/07/asterisk-live-loway-ceo-discusses-call-center-solutions

Loway has been leading the way, since 2004, in the development of advanced software solutions for the Asterisk PBX, setting up call center solutions to help measure performance.
Loway's product family, QueueMetrics and WombatDialer are deployed in call centers throughout the world.

This year You can visit us at AstriCon, October 13 - 15th in Orlando, Florida. We will be exhibiting in booth 18.

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Loway Easter holidays office closure

2015-04-02

Loway offices will be closed from Saturday, April 4, 2015 and will re-open on Tuesday, April 7.
The Loway staff would like to wish you all the warmest and enjoyable Easter holiday.
Emergency support will be available through our support portal.

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Loway Switzerland announces that Tensegrity Services is now an official Reseller

2015-03-26

Tensegrity is specialized in open source solutions, they have extensive experience and trained staff, with over 8 years of experience behind in the Asterisk world. They have developed projects for multiple callcenter business areas, under the highest standards of quality and using agile processes.

For detailed information about Tensegrity Services, visit https://www.queuemetrics.com/resellers.jsp?resid=tensegrity or the corporate website www.tenser.mx.

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Introduciendo la nueva suite de Queuemetrics, versión 15

2015-03-23

The new Elastix webinar introducing the Asterisk QueueMetrics Call-Center suite version 15 is available in video format, Spanish language.

Watch it now: https://vimeo.com/122547925

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Asterisk call-center guru Mathias Pasquay of Pascom speaks

2015-03-09

Mathias Pasquay, CEO of Pascom Netzwerktechnik, speaks about the future of contact-center industry and the role of analysis softwares like QueueMetrics in the professional management of call-centers.
Among the call-center experts who contributed to the Loway interviews' blog are some of the most important analysts of this generation. Here we highlight predictions of the people involved in shaping the future of Asterisk contact-center industry.

Read the full interview here.

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QueueMetrics Call-Center Monitoring Suite Version 15.02

2015-02-25

We are pleased to announce the release of QueueMetrics Asterisk call-center suite version 15.02

QueueMetrics 15.02 is a release centered around usability and changes that make the whole call-center monitoring and management experience richer. This new version fully supports Asterisk 13.1, as well as all the older Asterisk versions.

Discover it now: http://manuals.loway.ch/QM_WhatsNew-chunked/ch11.html

The major improvements implemented are:
  • The new HTML5 audio player
  • Lost Calls natively in Icon
  • WebRTC Softphone Caller-ID
  • Direct Agent Log-in procedure
  • User Definable Inner Webpage panel
  • Full UTF-8 support
  • New "Agent per hour" report
Also, as for previous updates we fixed major and minor bugs in order to improve the suite efficiency and smoothen the interaction.
We are confident you'll appreciate all of these and looking forward to receive your comments and suggestions.

Enjoy QueueMetrics 15.02 experience!

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Get Smart IT Solutions is now an official Loway Reseller

2015-02-04

Get Smart IT Solutions develops solutions and services easy to use and work with. Since 1998 they support callcenter professionals in key areas like security, communication and high availability. The company provides Asterisk based call center systems (like IP-PBX solution).

For detailed information about Get Smart IT Solutions services, visit the corporate website.

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Asterisk call-center guru speaks

2015-02-02

Tony Russell, Group Technical Director at Clarotech Consulting, speaks about the future of contact-center industry and the role of analysis softwares like QueueMetrics in the business management.
Among the call-center experts who contributed to our blog are some of the most important analysts of this generation. Here we highlight predictions of the people involved in shaping the future of contact-center industry.

Read the full interview.

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QueueMetrics: Your Way to Asterisk Call-Center management

2015-01-29

A monitoring and reporting system is the most important component of any call-center.
The fine adjustment and balancing of all internal mechanisms and communication that form the complex ecosystem of an Asterisk call-center relies on the accuracy of numerous measurements and the value of analytical reports.
Discover in this new eBook how QueueMetrics can help your call-center business.

Read it now free

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Renewed softphone in our Icon Agent Page

2015-01-27

We restyled the QueueMetrics Asterisk call-center embedded softphone.
The new version shows the caller id for all incoming calls.

Coming soon in QueueMetrics release February 2015.

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Digium Asterisk call-center guru speaks

2015-01-14

Pete Engler, Asterisk Marketing Manager at Digium, speaks about the future of contact-center industry and the role of analysis softwares.
Among the call-center experts who contributed to our blog are some of the most important analysts of this generation. Here we highlight predictions of the people deeply involved in shaping the present and the future of contact-centre industry.

Read the full interview here.

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Merry Christmas and a happy New Year from all the Loway Team!

2014-12-19

Thanks to customers like you, 2014 was a very successful year for us.
We were able to exceed our goals and expand our services to the Asterisk call-center users worldwide community.

Our offices will be closed from Dec 24, 2014 to Jan 6, 2015. During this time e-mail support for our clients remains in any case active. All other activities might be delayed.
We wish you a prosperous and wonderful 2015 filled with joyful learning, abundant business opportunity, and pleasure in all you do.
See you next year!

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Loway Switzerland announces the commercial partnership with Aloglobal

2014-12-18

Aloglobal is an American company with headquarters in Miami. The company sales and supports presence in 15 cities of Colombia from where it serves the corporate market in Latin America. Aloglobal team has 12 years experience providing telecommunication solutions and integration of intelligent technologies, leading technology delivered with high flexibility and unbeatable cost / benefit ratio. Aloglobal has an extensive portfolio that covers all Telecommunications demands(Long Distance, Asterisk IPPBX, HD Video Conferencing, Audio Conferencing, International Access, International Cellular), Cyber Security and Smart Technology-in site or in the cloud.

For more detailed information about Aloglobal services, visit https://www.queuemetrics.com/resellers.jsp?resid=aloglobal_us or the corporate website aloglobal.com

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Loway Switzerland is glad to announce a commercial reseller partnership with Cyber-Cottage UK

2014-12-01

Cyber-Cottage has been working with VoIP PBX systems since 1999, and VoIP networks from the Mid 1990s. Everything from small offices of 15 extensions to large multi-site networks and call centres with bespoke platforms. Their primary deployments are based on the Elastix or FreePBX solutions. Cyber-Cottage provides installation and support to both end users and dealers in the Asterisk based call-center business.

Solutions included:
  • High capacity conference servers.
  • High availability redundant servers for emergency services dispatch.
  • Click2Call solutions.
  • Call Centres.

Visit this page for info.

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Loway Switzerland announces that DVCOM Technology is now an official Reseller Partner

2014-11-25

DVCOM Technology is an established Open Source IP Telephony, Video Conferencing and Networking solutions company and Value added Distributors for Various Brands in IP Phones, IP PBX, Telepresence, VPN Routers, IP Intercoms, Audio Paging, IP/Mac Management & Network Security in MENA region and the authorized training partner for #Asterisk training certifications in the MENA region.

With a 360 degree solutions and product portfolio, DVCOM has become a prominent name to compete with proprietary IP based communications products. DVCOM provides a complete range of professional products and services and assists organizations with the assessment, design, and implementation of professional IP Communications solutions including Unified Communications (UC) and Converged Communications (CC) for ensuring high availability, reliability, performance, scalability, and manageability within their intranet environments.

Click here for info.

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We are glad to announce a new commercial partnership with TheCodec Systems Limited

2014-11-17

TheCodec Systems Limited is an ICT company with focus on developing sustainable technology projects that directly impacts the lives of people. Their mission is to support clients in realizing the competitive and productive advantages of Information and Communications Technology, and to do so in a cost-effective manner.
TheCodec Systems Limited provides industry standard and enterprise IPPBX and Asterisk contact centre solutions to ease communication. Their consultants have several years of experience in customer service, managing staff and projects at leading organisations in Nigeria and are certified in project management.

Click here for info.

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We are pleased to announce a new strategic partnership with Avira Technologies

2014-11-11

Avira Technologies is high reputable Hardware, Software, Asterisk solutions & Service Provider.
Providing the services in the area of Unified Communications, IP based Contact center, IP Telephony, Marketing, HR Management, Trainings, Consultancy, Web Development, Deployment and Support, Graphics Designing.
Through product and service excellence combined with outstanding value they have established ourselves as a primary IT solutions provider in all sectors of the Pakistan market.

Visit https://www.queuemetrics.com/resellers.jsp?resid=avira_tech for info.

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QueueMetrics call-center suite version 14.10

2014-10-24

We are pleased to announce that QueueMetrics version 14.10 is now available for download.
Release 14.10 offers significant improvements to the QueueMetrics call-center suite package.

QueueMetrics version 14.10 is focused around three main themes:
  • Improving the usability by implementing a series of suggestions for changes that came as feedback on the Icon page, plus a number of changes that make the experience generally smoother.
  • Improving the deployability by leveraging and extending the new JSON API, having a command-line updater tool and by having a new, HTTP-only data loader that does not require a direct connection to the QueueMetrics database. This makes deploying large numbers of cloud QueueMetrics instances easier. Plus, a number of configuration defaults were updated and the sample database includes a better sample QA form.
  • Fixing a number of bugs and issues that would annoy users. The most important is that call attempts are now filtered correctly and that listening to audio files with "weird" characters in them should "just work".
QueueMetrics 14.10 fully supports the upcoming Asterisk 13, that will be the core Asterisk LTS release coming in the next months, as well as all other Asterisk versions.

Discover all the changes in the section "What's new QueueMetrics 14.10" of our website and let us know your thoughts and suggestions for future improvements: http://manuals.loway.ch/QM_WhatsNew-chunked/ch10.html

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Attending the 2014 AstriCon? Join us at booth 20!

2014-10-08

This year we present QueueMetrics Icon, the new WebRTC enabled Agent Page, and our contact center solutions portfolio at the annual Asterisk Conference: the AstriCon 2014, held October 22-24 at the Red Rock Resort in Las Vegas, Nevada.
AstriCon is the longest-running event devoted to all things Asterisk and dedicated to the call-centers professionals community.
You will meet our team at Booth 20, experiencing the renewed QueueMetrics call-center suite running on a live system and discovering our famous WombatDialer. Our engineers will guide you through all the new and old features of our brand new call-center software lineup.

"WebRTC is going to be a game-changer for the Asterisk call-centre industry" says Lorenzo Emilitri, CEO and Founder of Loway, "The new QueueMetrics and WombatDialer offer a wide array of ways to make your call-center more effective and productive for inbound and outbound."

Join us at our booth to discover how our solutions can help you to improve your call-center business!

Visit https://www.queuemetrics.com/astricon.jsp for details.

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Elastix call-center guru speaks.

2014-09-24

Paul Estrella, Chairman of ElastixWorld and CEO of Protodigits, speaks about Elastix and the future of Asterisk call-center industry.

Among the experts who contributed to our blog project are some of the most prominent call-center analysts of this generation. Here we highlight predictions of the people most deeply involved in shaping our industry present and future.

Read the full interview now

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Watch the new QueueMetrics and Elastix integration video Webinar

2014-09-23

The new QueueMetrics - Elastix video webinar is available online.
Discover how to integrate the QueueMetrics suite with the Elastix call-center by PaloSanto Solutions.

In this free video webinar, you learn how to set up QueueMetrics, the Icon WebRTC agent page, and merge it with Elastix.
You will also learn how to:
  • Set up QueueMetrics and Icon running on Elastix 2.4
  • Integrate the CRM and #Softphone
  • Effectively set up and use the Icon agent page

Watch it on https://vimeo.com/106429897

Comments are welcome!

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The Elastix-Icon integration guide is out.

2014-08-20

Discover how to integrate Icon, the brand new QueueMetrics agent page with Elastix, the open source communications server software by Palosanto Solutions, with this step-by-step guide.

The QueueMetrics Icon agent page is designed in order to provide call center professionals with the best usability combined with innovative design. Using Icon, agents can operate all the call-center functions with only one control icon.

The integration with Elastix provides you with the ultimate tool to manage your call center data, daily agents workflow and overall call center business.

For the Loway free guides and eBooks visit http://loway.ch/ebooks.jsp
For more information about Elastix please visit http://www.elastix.org
For a detailed introduction to the Icon Agent Page please visit https://www.queuemetrics.com/icon_agent_page.jsp

We look forward to receive your feedbacks and suggestions about this new ebook.
Thank you for the support.

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Loway Switzerland is pleased to announce a new strategic partnership with GDC Telecom Romania.

2014-08-19

GDC Telecom provides a comprehensive and customized range of turnkey products and connectivity solutions, addressing the needs of various categories of customers: SOHO, Enterprise, System Integrators, Solution Providers or Carriers.

The company offers a wide range of complex products and solutions to enable migration from traditional telephony, as well as new set-up for Call Center, Call Taping (Call Recording), IP PBX - features including IVR, voice mail, billing, and call conference.

The ten years of proven expertise demonstrates steady guidance towards the customers and the quality of services delivered. GDC Telecom is without any doubt a strategic partner for each company that requires voice integrated services.

Visit https://www.queuemetrics.com/resellers.jsp?resid=gdc_telecom for more.

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Load test of IP PBX Asterisk with WombatDialer

2014-07-30

WombatDialer, the scalable, multi-server telecasting platform by Loway Switzerland, has been successfully used to power an IP PBX massive load test.
SoftBCom, Russian IT-services and consulting company, recently performs a direct load test of IP PBX Asterisk on Intel Xeon E5506 Quad-Core CPU. The test was possible thanks to the use of Loway power dialer WombatDialer.

Discover all the details and results of the test reading the full report presentation here: http://www.slideshare.net/vdudchenko/load-test-of-ip-pbx-asterisk

For more about WombatDialer visit: http://wombatdialer.com/requestDemoKey.jsp
For more about SoftBcCom visit: http://softbcom.ru
For free download of the eBook visit: http://loway.ch/ebooks.jsp

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Loway Switzerland Joins AstriCon 2014 Las Vegas as Sponsor

2014-07-23

Loway Switzerland, announced today that it has signed on to become a Sponsor of AstriCon 2014, held October 22-24, 2014, at the Red Rock Resort in Las Vegas, Nevada. AstriCon is the longest-running event devoted to all things Asterisk, one of the most influential open source telecommunications projects today.

"We are very excited to be attending the most important event in the Asterisk worldwide community." Says Lorenzo Emilitri, CEO and Founder of Loway. "This is a major opportunity for us to show the new QueueMetrics Icon agent page with WebRTC functionality and to seek new partners for our worldwide reseller network. AstriCon is definitely where all the movers and shakers in the Asterisk world meet."

You will find the Loway team at Booth 20, where you will experience the renewed QueueMetrics call-center suite running on a live system and discover their renowned power dialer WombatDialer.
This year, Loway presents QueueMetrics Icon, the brand new agent page for QueueMetrics, designed in order to provide users with the best usability combined with an innovative and minimalistic design that focuses all interactions with only one icon on a completely clean panel layout, and includes a WebRTC integrated soft-phone.

Loway engineers will guide you through all the new and old features of the call-center software lineup.

For more about Loway visit: http://loway.ch
For more about QueueMetrics visit: https://www.queuemetrics.com
For more about WombatDialer visit: http://wombatdialer.com
For more about QueueMetrics Icon visit: https://www.queuemetrics.com/icon_agent_page.jsp

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The QueueMetrics Icon and FreePBX integration guide is online

2014-07-10

Discover how to integrate Icon, the new QueueMetrics agent page (WebRTC enabled), with FreePBX platforms.
All the details in this new Loway step by step online guide.

Read the guide online here.

Your comments and suggestions are welcome and will assist us in continuously improving our releases.

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We welcome a new Official Reseller: Select *

2014-06-30

Loway is glad to announce the commercial partnership with Select *.
Select * is a VoIP solution provider specialized in efficient technologies based on Asterisk Telephony Platform integration. Select * provides a large range of IT services such as PBX solutions, Call Center, VoIP integration, Asterisk Telephony Platform based solutions support and a large range of services.
Select * has the knowledge, relationship and expertise to successfully implement large-scale enterprise solutions. Using the maximum advantage of OpenSource software in order to achieve powerful cost-effective solutions in your projects.

Click here for more on Select *.

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Loway office Holiday break announced

2014-06-24

During the first two weeks of July 2014, our offices will be closed for the summer break. We will not issue new licenses in this period as all administrative personnel is on holiday.

During this time we will issue 30-day demo licenses, for those wishing to renew an existing license or purchase a new license.

Once the administrative department re-opens on July 14, we will process all purchases immediately by providing purchased license keys and related sales invoices. All other activities will not be affected during this period.

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QueueMetrics Release 14.06

2014-06-18

We are pleased to announce the QueueMetrics Asterisk contact center suite Release 14.06. Release 14.06 offers significant improvements to the QueueMetrics package. They are centered around QueueMetrics Icon, the new innovative Agent Page.

The major changes implemented are:
  • A complete QueueMetrics call-center suite layout restyle.
  • The new Icon Agent Page.
  • The integrated WebRTC Softphone.
  • The new JSON APIs for configuration and reporting.
  • A new, easier to use IVR tracking mode.

With 14.06 we completely restyled QueueMetrics to match your demand for a fresher interface. The layout is now very clean and modern so that users can easily find what they need. The new look-and-feel greatly improves usability, facilitates learning and makes using QueueMetrics daily a more pleasant experience for you and your customers. In this perspective QueueMetrics has now a new Agent Page named "Icon", developed to provide users with the best usability combined with an innovative and minimalistic design that focuses all interactions with only one icon on a completely clean panel layout. Also it benefits from a new JSON API that wraps and extends the old XML-RPC API. This is now the primary access API for QueueMetrics.

Check the What's New page for details about the new features and bug fixes.

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Asterisk Live: WebRTC and the Icon agent page

2014-06-17

Asterisk Live: Marco Signorini, Loway Engineering Lead, speaks about the Icon agent page and the new WebRTC integrated softphone.

In the new episode of Digium's Asterisk Live, Marco Signorini, Engineering Lead for Loway, describes some of the technical challenges that arise when engineering Asterisk solutions.
The new QueueMetrics Agent Page makes use of WebRTC to provide the communications channel directly into the Agents browser application.

Enjoy the full interview at http://blogs.digium.com/2014/06/16/asterisk-live-marco-signorini/

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Introducing Icon - the new QueueMetrics Agent Page

2014-05-30

We are glad to show you a preview trailer of QueueMetrics Icon - the all-new QueueMetrics Agent Page.

We designed Icon in order to provide call center professionals with the best usability combined with innovative design. Using Icon, agents can operate all the call-center functions with only one control icon.

We added several new features to the page: embedded controls with draggable and resizable panels, ensuring that only the options in use are shown on the page so that it remains uncluttered and efficent. Plus, following the generalized trend towards WebRTC adoption, we also integrated an innovative embedded soft-phone that allows you deploy agent workstations with only a modern browser.

Icon will be available in the June 2014 QueueMetrics release and will be included in the package, without any additional licensing.

Intrigued? Want to know more? see the QueueMetrics Icon preview page for more details and a video presentation.

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The Asterisk Customer Satisfaction Report 2014 is now translated in French

2014-04-22

The Loway Asterisk call-center Customer Satisfaction Survey 2014 is now released in French.
Read and download it here.
Translation and professional support by TelNowEdge.

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Rave reviews for Asterisk in the Contact Center Survey

2014-04-15

The Digium's Marketing Manager: Mr Billy Chia reviewed Loway's 2014 "Asterisk Customer Satisfaction report" in an excellent Nojitter blog's article.

Read the full blogpost here.

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The Loway's Asterisk call-center Customer Satisfaction Survey 2014 is now released in Russian.

2014-04-14

Read and download it here.

Translation and support by SoftBCom.

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Asterisk in the Call Center: the New Report

2014-04-10

How good is Asterisk as a contact center?
Read the new Digium's blog interview with the founder of Loway Switzerland.

The full interview here: http://blogs.digium.com/2014/04/08/asterisk-call-center

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QueueMetrics and OrecX Customer Success Story

2014-04-07

InterMedi@ Marketing Solutions sought the help of OrecX (call recording) and Loway's QueueMetrics (call center performance monitoring) for an integrated Asterisk based call-center solution to boost its call recording and agent performance monitoring capabilities.

Find here the customer success story.

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The Asterisk Call-Center Satisfaction Survey 2014 is out!

2014-03-26

We are glad to announce the release of our first call-centre customer satisfaction survey as a free eBook.

According to our corporate philosophy that binds accurate data measurement to relevant business improvements, we sent to the customers a survey about the usage of Asterisk and QueueMetrics for their daily needs in call-centers management, analysis and statistics.

This was done to assess the perceived needs of existing customers so that we could prioritize future improvements. This is the first professional case study of its kind reported in the contact-center industry for installations based on Asterisk technologies.
Data collection for the survey was done in the period of October and November 2013 and treated as an anonymous online form. We did not collect personal information on respondents and didn't offer any prize or giveaway in order to avoid biasing the sample in our favour.

Free download here.

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QueueMetrics 14.03 now available.

2014-03-14

We are happy to announce the release of QueueMetrics version 14.03!

Release 14.03 is a bug-fix and performance-improvement release built on top of QueueMetrics 13.12. You will surely notice that QueueMetrics is now faster when running actions on the server. This happens for example, when you log on agents to a set of queues. We also included many fixes that correct technical annoyances and make your experience smoother.

 

A broad overview of the newly released features can be found here: What's new in QueueMetrics - release 14.03

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xCALLY-Shuttle adds the #QueueMetrics integration for advanced #callcenter reporting.

2014-03-05

Discover how xCALLY and QueueMetrics provide now easy integration for the #Asterisk #contactcenter community.
The xCALLY integration tool provides a straightforward configuration for an easy setup.
You just need the QueueMetrics parameters (the data base DSN and admin ID) and the integration will be easy performed.

Check all the details in the ebook: http://loway.ch/ebooks.jsp download for free.

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We welcome a new Official Partner Reseller: Pascom GmbH

2014-02-17

Pascom Netzwerktechnik GmbH, founded in 1997, has grown into one of the leading specialist VoIP PBX distributors within the business communication sector. Core to their success has been the development and distribution of their Moby Dick VoIP telecommunications software along with the development of strong relationships with leading manufactures such as snom and beroNet.
MobyDick is a powerful Asterisk based VoIP solution that is as powerful as it is flexible, bringing with it a whole host of features that one would expect from the complete VoIP PBX solution, ranging from high availability clusters ensuring complete system failover to Mobility Clients and presence management toolkits.

Pascom quoted: "We decided on Queuemetrics Call Monitoring software because of its reputation plus the ease with which the program can be integrated into our MobyDick solutions".

Visit pascom.net

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Ansit-com Joined our Partners' Team

2014-02-10

Loway is glad to announce the commercial partnership with Ansit-com.
Ansit-com is a full service provider and manufacturer of Asterisk based PBX systems located in Germany. The company provides flexible, affordable and highly performant phone systems, cloud and callcenter solutions for small and mid-sized companies. Ansit-com has an interdisciplinary team composed of IT and Asterisk specialists, which makes them possible to meet the requirement of a global VoIP market.

For more information visit ansit-com.de

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eTechnus is Now an Official Loway Reseller

2014-02-04

Loway is pleased to announce that eTechnus joined the official reseller team.

eTechnus is an Elastix certified reseller and integrator based in the Greater New York Area, that provides customers with enterprise level telephone systems at affordable prices.
eTechnus callcenter division is responsible for operation and management tools for contact center, which includes virtual pabx, fax server, online chat, video conferencing, webconferencing and tele conference.

Visit them at www.etechnus.com

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Micropyme Joined our Resellers' Team

2014-01-30

Loway is very pleased to announce the partnership with Micropyme, now an official Loway Reseller Partner.

Micropyme is a premier Spanish IT company based in Madrid.
It is an IBM Advanced Business Partner, and it has with more than 15 years of experience working with Linux Solutions in the SMB Market in Spain.

www.micropyme.com

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New QueueMetrics website

2014-01-15

Loway releases the new QueueMetrics website.

The brand new QueueMetrics website is online at https://www.queuemetrics.com/.

Since 2004, we develop complete, reliable, customizable contact center software solutions for the Asterisk PBX.
With QueueMetrics we set up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology.

We designed the new site with four goals:
  • Make contents more accessible
  • Improve findability
  • Improve the general pleasantness of visiting our websites
  • Add new material to make our website a "one-stop-shop" for all your support needs
Discover all the new features and let us know your thoughts for future improvements - we really value your feedback.

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QueueMetrics 13.12 released

2013-12-16

We are happy to announce the release of QueueMetrics version 13.12!

Release 13.12 addresses usability and bug fixes in a number of areas.
The main new features included are:
  • Externally-generated report pages
  • Improved QA
  • Easier integration to external CRMs
  • Ready for Asterisk 12
  • A long set of small improvements on all pages
In total, over 70 issues were fixed/added in this release.

 

The full release notes - with all the fixed bugs and new features - can be found here: Release notes for QueueMetrics 13.12

A broader overview of the newly released features can be found here: What's new in QueueMetrics - release 13.12

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QueueWiz - a free call-center simulator

2013-10-02

We developed and released online a new free call center application: we called it "QueueWiz Call Center Simulator".

You can easily and accurately simulate your call center costs, stats and performance.

Try it free at http://queuewiz.queuemetrics.com and let us know your thoughts about it for future improvements and adds on.

QueueWiz can estimate:
  • Interactive Traffic Intensity Simulation
  • Agents Engagement Time Measurement
  • Wait Times, Call Lengths, Queue sizes and many more details
  • Revenue per Call and per Agent
  • Hourly costs, gross and margin
Connect to us with Facebook - Twitter - Linkedin for future news and updates about Loway releases.

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Introducing Per-Incident support

2013-08-08

Starting from September 2013, we are adding a new support option for QueueMetrics: Per-Incident Support.

With Per-Incident Support, you can have a trained technician connect remotely to your system in order to diagnose and fix QueueMetrics problems. You pay a flat fee and have the guarantee that support will be initiated within one working day. A complete description is available on the Remote Access / Per-Incident Support page.

This offering complements the existing E-mail Support (included for all registered QueueMetrics customers) and Priority Support, that do not include remote support.

Per-Incident Support can be purchased with QueueMetrics or separately from The Loway Shop.

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Summer break 2013

2013-06-26

During the first two weeks of July 2013, our offices will be closed for the summer break. We will not issue new licenses in this period as all administrative personnel is on holiday.
During this time we will issue 30-day demo licences, for those wishing to renew an existing licence or purchase a new licence. Once the administrative department re-opens on the 15th of July, we will process all purchases immediately by providing purchased licence keys and related sales invoices. All other activities will not be affected during this period.

Support services will remain active, though ticket resolution might be slightly delayed.

We apologize for any inconvenience.

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Preview dialing in QM

2013-06-11

There is a tutorial available on Manual preview dialing using QueueMetrics that features WombatDialer and its new reverse dialing capabilities. This means that your agents can work on shared lists of numbers, preview them in a CRM-style application, and dial them as needed. All from the Agent's page of your QueueMetrics instance and having outbound calls automatically tracked to QueueMetrics.

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QueueMetrics 13.04 released

2013-03-25

We are happy to announce the release of QueueMetrics version 13.04!

The main new features included are:
  • Manual and automated reports as PDF/XLS documents (and you can have them sent by e-mail!)
  • Non-scoring questions and other changes related to QA
  • Fully-automated screen pops on the Agent's page: Active Polling
  • Analyzing IVR tree traversal
  • Detailed tracking of call events
  • QueueMetrics in the cloud: using different QM instances on the same PBX


The full release notes - with all the fixed bugs and new features - can be found here: Release notes for QueueMetrics 13.04

A broader overview of the newly released features can be found here: What's new in QueueMetrics - release 13.04

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Christmas Break

2012-12-18

Our Administrative Department will be closed between the 24th of December, 2012 and the 2nd of January, 2013. During this time we will issue 30-day demo licences, for those wishing to renew an existing licence or purchase a new licence. Once the Department re-opens, we will process all purchases immediately by providing purchased licence keys and related sales invoices.

During this period we will be providing only email support but will be constantly monitoring our helpdesk for any urgent matters.

We wish to apologize for any inconvenience this may cause.

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Possible disruption

2012-12-17

On the 19th and 20th of December we may experience potential service disruption or interruption, due to our telephone lines being upgraded.

We wish to apologize for any inconvenience this may cause.

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Takealot breaks daily calls record with help from QueueMetrics

2012-12-17

TAKEALOT.com, a South African retailer known for its standard-setting customer service, has again improved on its response times - without spending a cent on growing its agent pool.

The company credits Connection Telecom's call centre analytics solution, which allowed them to make subtle resourcing shifts within their pool of agents.

No live data on their calls

Barbara Nash, customer service executive at the brand that gave its customers same-day delivery on orders before 1pm, says TAKEALOT has always managed its call centre with efficiency in mind.

"Historic data showed we were averaging 98% of calls answered. It might have been possible to still improve on that, but in truth we were running blind. There was no live data telling us how many calls were dropped or holding at any given point", she says.

QueueMetrics to the rescue

About a year ago, Connection Telecom helped TAKEALOT implement a cloud-based PBX and call centre. This year, they decided to look for an analytics system that could:
  • harvest intelligence on-the-fly from the call centre application,
  • reveal any shortfalls and allow the company to remedy them in good time.


After extensive research, they decided on QueueMetrics

"Connection Telecom was giving us very good support, and their base solution offered quick and cost-efficient scaling of our call centre, as well as sophisticated manageability, advanced user features and the ability to add unified communications modules at will", Nash says.

Powerful analytics on hand

Rob Lith, Connection Telecom's business development director says QueueMetrics has been very successful at TAKEALOT. Extensive reports revealed many hidden opportunities and gaps in their call centre's capacity and workflow planning.

"QueueMetrics reports on 150 metrics, providing easy-to-read dashboards of complex variables like performance - which are affected not just by the number of calls handled, but also by the time spent on calls and waiting time. TAKEALOT's dashboards combine all those dimensions and more to get to the true state of a call centre's delivery against SLAs."

Effective planning opportunities

QueueMetrics also offers live viewing of call queues and caller IDs.

"Our previous tool only gave twice-daily reports. Now we can see if a call goes unanswered and call back immediately. That alone has an enormous benefit for our brand" says Nash.

She says live monitoring gives the business a thorough understanding of the peaks and troughs of traffic, which gives a call centre greater influence over resource planning. Before QueueMetrics, TAKEALOT averaged 250 to 300 calls per day, with a small 10-person call centre. As a result of workflow optimisation, call centre management has been able to confidently devote just enough resources at peak times, and still managed a new record for most calls in a day (600) at the recent Black Friday sale.

Other smart resourcing decisions followed - for example: rerouting some agents to answer emails rather than unnecessarily manning phones. As a result, email response times have come down from two or three hours to one, since implementing the system.

All-round benefits

"It is a vital tool for any company using telephony to generate revenue. We have had to iron out a few technical problems, but have always been able to address things with Connection Telecom. With a few more minor tweaks, it has definitely been worth the investment", says Nash.

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Astricon 2012 pictures

2012-11-15

We have created a little album of pictures from our visit to Astricon 2012. They can be found on our Facebook page.

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QueueMetrics 12.10 released

2012-10-29

We are happy to announce the release of QueueMetrics version 12.10!

The new release offers a variety of new features, memory performance improvements and bug fixes that we are sure you will find extremely useful!

The full release notes can be found here: Release notes for QueueMetrics 12.10

A broader overview of the newly released features can be found here: What's new in QueueMetrics

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Summer Break

2012-06-25

Our Administrative Department will be closed for 2 weeks between the 2nd of July, 2012 and the 13th of July, 2012. During this time we will issue 30-day demo licences, for those wishing to renew an existing licence or purchase a new licence. Once the Department re-opens on the 16th of July, we will process all purchases immediately by providing purchased licence keys and related sales invoices. All other activities will not be affected during this period.

We wish to apologize for any inconvenience this may cause.

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QueueMetrics 12.05 released

2012-05-16

Today we are happy to announce the release of QueueMetrics version 12.05!

The new release offers a variety of new features, improvements and fixes that we are sure you will find extremely useful.

Full release notes can be found here: Release notes for QueueMetrics 12.05.

A broader overview of the newly released features can be found here: What's new in QueueMetrics

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Introducing "What's New"

2012-03-16



We have introduced a new link on our website within the Support drop-down menu, called 'What's new', which allows to access a new document that details the various major changes that have been implemented as part of any latest QueueMetrics release.

The document can be accessed directly via the following link:
http://www.queuemetrics.com/manuals/QM_WhatsNew-chunked/index.html

Although we have maintained the same format as our numerous online manuals, the documentation is intended as a quick overview of additional features included in each latest release, detailing why such change was implemented and how it improves the user-experience.

It is intended as a very readable improvements guide with examples, but for further in-depth information about each feature there is a link to the relevant QueueMetrics User Manual section.

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QueueMetrics 12.01 released

2012-01-25

Version 12.01 of QueueMetrics has been released today.

This is a major upgrade over the previous version and offers yummy new functionality.

Full release notes can be found here: Release notes for QueueMetrics 12.01.

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AGAW and FF5

2011-08-09

QueueMetrics 1.7.1.3 was released today - it includes an AGAW client that is fully compatible with Firefox 5 and some minor bug fixes.

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Struck by lightning

2011-08-04

On August 3, 2011, our telephone lines were struck by a lightning. This caused a severe disruption of all internet and telephone systems, that made it impossible to access e-mail and receiving calls. The outage lasted to the early hours of August 5. At the moment all systems should be back online. We apologize for the inconvenience and for the delays in the support systems.

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New price list

2011-08-01

Effective August 1st, 2011, we have updated our price list for all products. The weakness of the Euro compared to the relative strength of the Swiss Franc has forced us to reprice all listings using Swiss Francs.

For our clients, this means that:
  • Listings have been updated; make sure you have a look at them
  • Reseller discount rates and reseller policies will stay the same
  • If you purchase licenses through PayPal, the currency conversion will happen behind the scenes, so no need to worry
  • If you purchase licenses through international wire transfers, we will tell you the new bank accounts to use and they must be in CHF instead of EUR
  • During the transition period (August 2011) we will still accept payments in EUR for existing, open opportunities
To make your life easier, we included a new currency converter on the Loway Shop page and will be glad to answer all your questions.

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Introducing Espresso

2011-05-31

QueueMetrics Espresso is an automated installation and configuration tool that installs a preconfigured, immediately working QueueMetrics on most major Asterisk distributions.

This makes it possible to install a full-fledged and preconfigured QueueMetrics system in about 10 minutes.

To know more about Espresso and what it can do for you, see the Espresso page.

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QueueMetrics 1.7.1 released

2011-05-31

Version 1.7.1 of QueueMetrics has been released today.

This is a major upgrade over the previous version and offers new functionality as well as an easier installation through Espresso.

Full release notes can be found here: Release notes for QueueMetrics 1.7.1.

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QueueMetrics 1.7.0 released

2011-03-21

Version 1.7.0 of QueueMetrics has been released today.

This is a major upgrade over the previous version.

Full release notes can be found here: Release note 1.7.0

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The Loway Referral program