Tutorials

Experience what the QueueMetrics call-center suite can offer to your business through a selection of the best video tutorials available on the web.

Introducing QueueMetrics 23.09 - A new Agent Page

QueueMetrics 23.09 was release on Sep 8, 2023. It comes with a new Agent Page that will replace the current Icon page - let's discover what it's all about! Lenz and Kevin will be your guests and will show you how the new Agent Page works, and why it will make your agent's life easier. A number of other changes make the monitoring of a running system easier and more productive.

Introducing QueueMetrics 22.11

What is new (and how to use it) in the new QueueMetrics 22.11?
The biggest change in QueueMetrics 22.11 is definitely the use of a single, uniform toolkit to render the GUI across all of QueueMetrics. The look-and-feel has been improved across all modules and screens - you will find them familiar, but also easier on the eyes. Both the report and the wallboard clients were rebuilt on top of a shared architecture that will help keeping them consistent in the long run.

QueueMetrics Live Configuration with Grandstream UCM in UNDER 5 Minutes!

So you think setting up a fully featured contact-center queue monitoring platform for your Grandstream UCM box is going to be hard? Think twice!
Josh will walk you through everything - in less than five minutes!
You can run your own trial on your own data - no credit card required - if you like it, you keep it.

Introducing QueueMetrics 22.02: Improved Reports and Timeline View

QueueMetrics call-center management software version 22.02 released. You'll find a large number of improvements to the reports page, making it more user-friendly, an improved WebRTC soft-phone, a new theme named Mono, and a new Timeline view, that lets you know everything about a call's history and access any related media.

QueueMetrics Call Center Suite for Asterisk PBX Version 21.04

Release 20.11 focuses on the all-new home page easier to navigate, as it groups all items into Information Boxes and the new reports are much more flexible and fully interactive, so you can change any condition - time period, queues, filters, settings and what is on the screen will be updated in real-time. QueueMetrics now supports themes, you can chose between a "classic" look and a new dark theme!

QueueMetrics call center suite version 20.11

Loway is proud to announce the release of QueueMetrics 21.04. This release makes it easier working with the new reports released in 20.11 and fixes a large number of small items that make the experience in general smoother.

QueueMetrics call center suite version 20.11

Release 20.11 focuses on the all-new home page easier to navigate, as it groups all items into Information Boxes and the new reports are much more flexible and fully interactive, so you can change any condition - time period, queues, filters, settings and what is on the screen will be updated in real-time. QueueMetrics now supports themes, you can chose between a "classic" look and a new dark theme!

Live Webinar: Effective Asterisk Call Center Management and Reporting with QueueMetrics

This is an opportunity for you to learn valuable information about effective call center management using QueueMetrics software.
Tune in and learn the answers to these questions:

  • How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment
  • How can you supervise your agents daily workflow in deep details
  • How can you increase your customers satisfaction
and much more.

QueueMetrics Call Center Management Wallboard Tutorial

With QueueMetrics suite for Asterisk call centers you can create custom wallboards dragging and dropping graphical components, changing colors, size and adding custom alarms.
Wallboards are made up of multiple views that rotate periodically and run in kiosk mode.
Learn how to quickly create effective and powerful wallboards for your daily call center management with this tutorial.

QueueMetrics Test-Drive - The first steps after installation

In this video you will learn the basic configuration steps after QueueMetrics first installation:

  • How to set up queues
  • How to create users and agents
  • Agent Page First Test (ICON)

Cómo instalar QueueMetrics call-center Monitor

El video demuestra como instalar, configurar y utilizar QueueMetrics en meno de 10 minutos. También se muestra como solicitar la clave de prueba gratuita de 30 días para poder utilizar el software sin cargos y con todas las funcionalidades activas habilitadas.

Introduciendo la nueva suite de Queuemetrics versión 15 Elastix Webinar

The new Elastix webinar introducing the Asterisk QueueMetrics call center suite version 15 is available in video format, Spanish language.

Loway Reseller Partner Program 2015

Loway has successful partner relationships with the best call-center solutions vendors and integrators worldwide. Whether you’re value added reseller, integrator or just work with companies that have Asterisk based contact-centers, we can enable you to improve your business, your portfolio and find the right solution for your clients.

The Icon Agent Page

We are pleased to present you QueueMetrics Icon - the all-new QueueMetrics Agent Page WebRTC enabled. We designed the Icon interface in order to provide users with the best usability combined with an innovative design based on the interactions with only one icon. Using Icon, you can operate all call-center functions with only one control icon. Discover all the exciting features in this new video tutorial.

The Real-Time page

This video is a walk-through of the new QueueMetrics Realtime page that ships with QueueMetrics 12.05.

Topics covered:

  • Overview of the Realtime page.
  • The Control Table.
  • The Top Status panel.
  • Calls being processed.
  • Agents currently logged in.
  • Administrator page controls.
  • Exporting data from the page.
QueueMetrics AGAW introduction

This video provides information about QueueMetrics' Agent Awareness (AGAW) extension.

Topics covered:

  • What is AGAW.
  • AGAW browser clients.
  • Setting AGAW Alarms.
  • Administrator Status page.
AGAW installation

This video is a walk-through of an AGAW installation on QueueMetrics 12.04.

Topics covered:

  • Prerequisites.
  • AGAW key installation.
  • Restarting the AGAW server.
  • AGAW queue configuration, data displayed and alarms.
  • Setup of AGAW Client on Firefox.
  • Broadcast messages.
AGAW Client for Chrome

This video shows an AGAW Client installation on Chrome 18.x.

Topics covered:

  • Installation from Home page.
  • AGAW Client settings.
QueueMetrics Licence page

This video shows information related to the QueueMetrics Licence page.

Topics covered:

  • Complete overview of the License page.
  • AGAW client installation.
  • New license key installation.
  • End-user Licence Agreement.
  • System state overview.
  • QM purchasing and support details.
Installing QueueMetrics using Espresso

This video shows a basic QueueMetrics installation using Espresso.
Though the video displays an Elastix system, automatic configuration through Espresso will work in exactly the same way on most versions of Elastix, FreePBX distro, TrixBox CE, PBX-in-a-Flash and AsteriskNOW.

Topics covered:

  • Complete installation and preconfiguration using Espresso.
  • Loading of data from Asterisk.
  • Installation of a license key.
  • User creation for logging Agents on.
  • A very quick tour of the system.
Basic QueueMetrics installation

This video shows a basic QueueMetrics and qloaderd installation on a CentOS-based system like Trixbox or Elastix.

Topics covered:

  • Installation using yum.
  • Installation of Qloaderd.
  • Configuration of QM to access MySQL storage.