- Measure business targets, conversion rates and agent activity on industry-standard metrics
- Configurable security and privacy, on individual queues, assigned on a user-by-user basis
- Supports virtual or multi-tenant production environments
- Extremely detailed call center activity reports for individual calls and agents
- QueueMetrics can be used with no need for a licence on smaller installations
- FREE trial for up to 1 year from the release date
- Live administrator and supervisor call center status panel.
- Area code breakdowns inclusive of calling and waiting time.
- Agent billable and payable time with total sales, contacts and conversion statistics .
- Live agent page with queue statistics and agent controls.
- Total unanswered calls with disconnection time and position.
- Complete call distribution statistic, including sales and contacts, by week, day or hour.
- Administrator message broadcasting and SMS functionality.
- Full agent availability with session and pauses details and history.
- Inbound ACD call attempts with metrics available by operator, terminal and queue.
- Detailed call information including the Asterisk Call ID and recorded call.
- Total of answered calls including call length and waiting time metrics.
- Inclusive SLA of answered and unanswered calls and disconnection causes.
Measurement leads to improvement - try QueueMetrics today