Accessing QueueMetrics through its XML-RPC interface
| Revision History |
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| Revision $Revision: 1.29 $ - covers QueueMetrics 12.05 | $Date: 2012/05/15 09:44:18 $ | L |
This document details how to access and use the XML-RPC access functionality in Loway QueueMetrics.
This makes it possible for your programs to leverage the power of QueueMetrics by calling a very
simple API, with bindings available in nearly every programming language.
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Nov 13, 2006: First draft
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March 22, 2007: Added PHP example
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April 13, 2007: "raw" blocks available
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May 11, 2007: real-time blocks and auth server
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Jun 11, 2007: multi-stint calls
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Nov 11, 2007: enter-queue position and schedule adherence
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Nov 10, 2008: Added Outcomes data blocks and external XML-RPC Authentication description
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Jan 14, 2009: Added support for JavaScript
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Feb 11, 2009: Moved to AsciiDoc format for ease of updating
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Feb 17, 2009: Added QM.findAudio methods
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Aug 07, 2009: Added QM.qareport and QM.qaformreport reports
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Aug 10, 2009: Added AgentsDO.AnsCallsCG for "Answered calls by custom group" reporting
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Dec 2, 2009: Added QM.qaformsummary report
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Jul 8, 2010: Added new blocks "Call Overview", "Traffic analysis", "Agent performance"
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Jul 21, 2010: Added QM.qaformgrading method
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Aug 20, 2010: Added new block "Inclusive Answered SLA"
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Oct 1, 2010: Referenced QM manual for possible data blocks.
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Dec 2, 2010: Added new QA related optional parameter, Added new QM.tskAddNote and QM.qacallstograde methods
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May 16, 2011: New method setActivationKey()
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Oct 6, 2011: Added new QM.tskAddTraining methods. Modified QM.tskAddNote in order to receive the processField
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Oct 7, 2011: Added new QM.broadcastMessage method.
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Oct 24, 2011: Added new QM.tskAddMeeting method.
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Nov 14, 2011: New method QM.authenticate()
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Nov 23, 2011: New method QM.insertRecordTag()
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March 6, 2012: New methods QM.getQueuesForAgent() and QM.getPauseCodesForAgent()