3. Frequently Asked Questions (FAQs)

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Here is a list of FAQ’s on running QueueMetrics with your Fonality PBX.

If you still are having problems installing or running QueueMetrics on your PBX, we suggest you check out the following resources:

The ’QueueMetrics User Manual’ is the definitive guide to QueueMetrics. It explains all the features, graphs, reports and configuration option at length. You can read a browsable version at http://queuemetrics.com/manuals/QM_UserManual-chunked/
The ’QueueMetrics FAQ’ at http://queuemetrics.com/faq.jsp are a collection of common solved problems that many people experienced with QueueMetrics. If you are struck by an error message, this is the first place to look at.
The ’QueueMetrics forums’ at http://forum.queuemetrics.com will help you in pinpointing your problems and getting community support. They will also be helpful in seeing what other people are doing with QueueMetrics.
’AstRecipes’ is a wiki collecting Asterisk "recipes", aimed mostly at call-center users - see http://astrecipes.net

You may want to contact Loway if your problems are still unsolved - see http://queuemetrics.com/contact.jsp for all relevant contact information.

3.1. Q1 - Can I install QueueMetrics on Windows?

Yes - you will have to install manually the Tomcat and MySQL packages, but this is quite easy as they are pre-packaged for Windows.

We have prepared a tutorial to get you through the installation of a working QueueMetrics system on Windows - it is available from the Manuals page on the QueueMetrics website.